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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
French, American, European
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner
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meals, features
Reviews (300)
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58 results
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17
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10
8
4
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LanguageEnglish
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Traveler rating
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10
8
4
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Reviewed July 22, 2020

I have been here couple of times and i must say they have a decent bbq burger and lachs quiche(food used to be better before) but the attitude of the staff takes away your appetite.They were incredibly slow this time and when we enquired about...the food, the staff attending us was incredibly rude. This used to be a nice place but not anymore.Anyways will not visit this place anymore.More

Date of visit: July 2020
Helpful?1  
Reviewed February 14, 2020

We enjoyed the service and the food. I do not understand previous comments, the restaurant is very nice, the Hamburgers are tasty and the beer is fantastic. Highly recommended by a heavy traveller

Date of visit: February 2020
Helpful?2  
Reviewed October 21, 2019 via mobile

Expectations were too high based on the website. Ofcourse it is not an objective remark but the lighting was not atmospheric although we like trendy restaurants, even the candles on the tables weren’t lit on any table. The menu card looked well, but the food...was below average. Unfortunately our first choice for the children (spare ribs) was already not available. The most disappointing was the service. We had ordered very clearly, however while serving our starters they also served the main course for one at the same time. We asked them to take it back because it should be cold when having main course, and 2 minutes later another waiter served it again at our table (I seriously suspect we got the same fries and burger when having main course). When we got served our main course, they served one wrong meal that we did not order and yes few minutes later again another waiter served it again at our table. Finally we got the right meal when the others were already finished. Further we had to look for someone because we did not have any cutlery when they had served main course. We do not have high standards but do expect better service.More

Date of visit: October 2019
Helpful?
Reviewed September 30, 2019

Why do I say this, because I really like this place but seriously, the one day we ask "Hey, do you think you can help us out, we are sort of in a hurry and need to get our food fast" What happens then? We...ended up waiting for over an hour with our food. Try to explain that to a three-year-old that her pasta is taking time to be prepared, not even the 2 glasses of wine helped me coped with this situation. Of course, after the long wait, our food came, and yes it was yummy, but not that yummy that could take an hour. So, Atelier people, your food is amazing, how about working up your attitude towards your guests. Thanks!More

Date of visit: September 2019
Helpful?
Reviewed August 14, 2019 via mobile

Staff are terrible... Serve you with disgust on their face. Non-attentive and lack the basics of customer service. Not once during our dessert did our waitress bother to ask if we needed anything. Even a napkin wasn't brought to us. Had to ask for the...check 3 times. Terrible service. Avoid at all costs.More

Date of visit: August 2019
Helpful?2  
Reviewed August 6, 2019

Atelier F if a great place to meet a friend for drinks: it's reasonably quiet, very well located and the design is just lovely. They have small dishes like salads, veggies, quinoa bowls as well as "real" food for the hungry ones. My friend had...the goat cheese salad which looked delicious, I had the goat cheese Flammkuchen (9.50 for a good portion). They have a good selection of wine but do try their house wine - it's amazing! The service was friendly, the bill was reasonable. I'll be back.More

Date of visit: August 2019
Helpful?
Reviewed July 26, 2019 via mobile

We came with a party of six persons to this modern restaurant in the heart of Hamburg. Service was friendly but somewhat overwhelmed with our order. We had to ask three times until we received our pre-dinner drinks - which only came after our meals:...unacceptable! Food selection was very good but the style of presentation as well as the taste was not what we expected - especially given the nice ambience. Is this a helpful review? Then please give me a "Thumbs up Thank FrankGeisler" by clicking the button below.More

Date of visit: July 2019
Helpful?59  
Reviewed June 26, 2019

We happened upon Atelier one Sunday evening. Because it was a Sunday, the crowd was very light. We had a pleasant dinner with good service.

Date of visit: June 2019
Helpful?1  
Reviewed May 5, 2019 via mobile

We came on Sunday for lunch. The restaurant was practically empty which is hardly surprising. The staff were too busy chatting to receive us properly; too busy chatting to show us properly to a table - we were told to pick our own table without...a reserved sign. No sign of any menus so I had to get up from the table and walk to the three staff (laughing and chatting to themselves) to request menus which were then delivered. We then sat for too long waiting for one of the staff to come and take our order. They didn’t so we got up and left. We saw another couple waiting to be served (no menus etc.) As a visitor in a city with a 10 year old son hungry with few restaurants open in Hamburg city on a Sunday it takes a lot to walk out. But being treated so disrespectfully in this way it was an easy decision to make. It also caused me to reflect that the food probably matches the poor service. Shame on you Atelier F. You won’t be wasting my time again.More

Date of visit: May 2019
Helpful?
Reviewed March 30, 2019 via mobile

The waiters just took the orders, didn’t follow up. No curiosity in the guests experience. And very slowly and no Auf wiederseen. The rump steaks for the surf and turf were in a very low quality. 4 out 5 were dissatisfied. Nice rooms and good...wine.More

Date of visit: March 2019
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Frequently Asked Questions about Atelier F

Atelier F is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5