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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Mentioned in

  • Traditional vs Trendy Eateries in Berlinhotelindigo.com
    By Hotel Indigo

Details

PRICE RANGE
$5 - $12
CUISINES
American, Fast Food

Location and contact

Friedrichshain-Kreuzberg (Borough)
0.3 miles from East Side Gallery
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Reviews (5,127)
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1,467
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LanguageEnglish
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Traveler rating
1,467
476
123
26
14
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Reviewed February 19, 2021

The number of staffs that had snobbery written all over their face and language is unbelievable. The food is not good and small in portion to the price. Bad customer service

Date of visit: February 2021
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Reviewed February 6, 2021

I am an American and I have eaten at two different Burgermeister locations in Berlin: one in Kreuzberg and the other one in Prenzlauerberg. My first experience at this American inspired, Berlin restaurant chain was absolutely atrocious. I am very aware of the cultural differences...between customer service in the hospitalty industry in the United States and Germany (Europe at large). However, I was NOT prepared for the poor customer service I experienced in BOTH locations. To begin, the cashier at the Kreuzberg location refused to serve me (He was very resistant in giving me a menu to review in addition to his lack of attention to my order when I expressed to him what I wanted to order - in English AND in German as I was with a native speaker at that time). AFTER he took my order, in an attempt to salvage his poor customer service skills, his demeanor totally changed when he reralized that I was paying with a card instead of cash, which he relayed to me that HE personally prefered. He then proceeded to THROW the buzzer down on the counter very aggresively and told me to wait until my number was called. Once my order was ready, I asked him very politely despite our previous interaction, in which he was being extremely hostile, if we could sit at one of the tables (This is pre the stronger lockdown regulations in Berlin). He informed me that I could NOT sit at one of the tables because they were all occupied, which they were NOT. As we attempted to walk to a table that was clearly unassigned to NO ONE, he forcibly walked from behind the counter to tell us that we were not allowed to sit in the restaurant becase they were going to close, which was NOT the case. This also happened at the Prenzlauerberg location. I would heavily advise against going to this restaurant if you are in Berlin and yearning for a quality American inspired burger restaurant. Apart from being a subpar at best restaurant in Berlin, Burgermeister´s food and prices are outrageously overpriced for the quantity and QUALITY they give to consumers. I would NOT recommend. Go to another burger restaurant in Berlin, there are for sure better alternatives than the trash that is provided at Burgermeister in Kberg and Pberg.More

Date of visit: October 2020
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Reviewed October 30, 2020 via mobile

We came with the idea that it would be the best burger in Berlin... Burgers are nice: soft bread, tasty cheese, good meat. But we cannot say that they are the best in town. The place is packed so you cannot eat on site, the...personal looks smily but they prefer to laught together rather than earing you.More

Date of visit: August 2020
Helpful?1  
Reviewed September 21, 2020 via mobile

most of the time it is really cool the people are friendly the food tastes good and i like to go there to eat my burger in that old toilet haha sadly there is a new girl selling burger /german. really unfriendly and take wrong...orders saddd this time is the 2 time she make me wait an unnecessary amount of time.More

Date of visit: September 2020
Helpful?2  
Reviewed September 19, 2020

Burgers were supper tasty! Very easy instructions to follow in the shop regarding Covid also. Have a handy toilet system and table cleaning system also. The burgers were really out of this world and so glad we decided to eat here!

Date of visit: September 2020
Helpful?2  
Reviewed August 31, 2020 via mobile

That says it all. Decent burgers, original atmosphere, young crowds, cheap, polite staff, good choice for a quick snack if you are in the neighborhood.

Date of visit: August 2020
Helpful?2  
Reviewed August 23, 2020

I can not complain about the Food. But the tables should be cleaned more often during the day... my table was a bit sticky from someone else ketchup...

Date of visit: February 2020
Helpful?1  
Reviewed August 18, 2020 via mobile

Good food, quick, tasty and some super dirty fries. Memorable visit and would definitely recommend. Hope to visit again one day.

Date of visit: August 2020
Helpful?2  
Reviewed August 16, 2020 via mobile

Great quick and reasonable quick bite to eat. The chilli cheese fries are delicious and the burger meat is spot on!

Date of visit: August 2020
Helpful?2  
Reviewed July 3, 2020 via mobile

If you’re looking for some good late night food, look no further. The burgers and cheese fries were a great way to top off a fun night on the town. Also, there wasn’t much of a wait, which was also a major plus! Highly recommended!

Date of visit: July 2020
Helpful?3  
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Questions & Answers
Ask a question
Camper20561096068
December 10, 2018|
AnswerShow all 7 answers
Response from senazeynep | Reviewed this property |
Yes, they do.
3
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AJLmama
October 3, 2018|
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Response from pasiausiukas | Reviewed this property |
I have no clue because I live in Lithuania and I visited this place when I was on my vacation. But hopefuly they are, because their food was mind blowing! :))
-5
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Frequently Asked Questions about Burgermeister Schlesisches Tor

  • Yes, Burgermeister Schlesisches Tor offers takeout services.

  • Yes, Burgermeister Schlesisches Tor offers delivery services.

  • Burgermeister Schlesisches Tor is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4.5
    • Service: 4
    • Value: 4.5
    • Atmosphere: 4