Nice burgers, good music and nice atmosphere. Great menu deal (on monday). Nice interieur and friendly English speaking staff!
Hi again, Thanks for your swift response. We hail from Australia, I suppose it's understandable that you relate a burger shop to America but may I ask what specifically made it feel like a Mexican run place? We don't even... More
Hi again, Thanks for your swift response. We hail from Australia, I suppose it's understandable that you relate a burger shop to America but may I ask what specifically made it feel like a Mexican run place? We don't even have any Mexicans working there! Fair enough that you stand by your assessment of the food, we try to produce a consistent standard of product but it's always possible that someone gets a below par one every now and then, that's the nature of the game so our sincerest apologies for that. May I ask which specific burger you ordered? Regarding our high rating on trip advisor, a lot of people come on here expecting a high rating to equate to a fine dining experience, but that's often not the case. We realised this around Easter when we actually got to number 1, which when you look at our shop and location, well, needless to say we were also surprised, but then a lot of the reviews we got after that were more from pissed off people expecting an experience we weren't able to provide. We do however feel like we have earned a high rating because we do work hard to provide a consistently good product, which the vast majority of our reviews reflect. Give us another chance and maybe you will change your mind, we have some great beef burgers too! (The Buckshot won best cheese burger in Berlin a couple of years back). As for the chicken, we really would love to use a higher grade and have researched doing so, but with profit margins so low in this town (blame the tax man for bleeding small businesses for all they are worth!), we would end up pricing ourselves out of the area. It could work in Mitte or Charlottenburg where people expect to pay more so we would be able to raise our prices, but in Kreuzberg or Neukolln the trend is historically to choose food based on price over quality, although increasing gentrification seems to see these trends slowly bucking. It's still rare to get a chicken burger anywhere that uses fresh chicken of any quality, it tends to all be frozen processed patties, so I guess that's why complaints of this nature are few and far between. Thanks again for your feedback, we'll take your criticisms on board and hope that being a local you will maybe one day give us another chance and hopefully even change your views on our establishment. All the best.