This is the second time I visited this venue and no issues with food and treatment during my first visit, that's perfect. This review is related to my second visit on 30th December 2022 3:30 pm.
There was a waiter, whom I had been treated from him badly by with...his name or nickname called "islam", as I understood from another waiter that eventually served me. Being ignored a couple of times, I politely said 'excuse me' to get attention and what he did was simply came to my face and yell at me very loudly saying if you are not happy just go to another table. The problem here is not how busy the premise or stressfulness it is, guess what? there are many other busy premises elsewhere considering the customers-to-waiters ratio. It's all about the emotional quotient (which is none for him) that the waiter should carry when in the end they do expect tips.
This kind of hostile treatment from him is totally unacceptable in any part of the world and could be deemed as a public verbal assault to a certain degree when one take it seriously. As a waiter, who he think he is to have the entitled right to yell at customer rudely - he should feel ashamed himself; my advice: don't come to work if he can't serve well as he is just ruining other waiters' hard work who can serve well and keep the premise joyful. The core idea is simply: a waiter is an agent that represents the host to serve the guest. This incident SHOULD NOT be happening.
I was then served by another waiter who then took charge, ordered and had my meal, tipped for his service, and the rest was pretty fine.
I don't anticipate any courteous response from the management - as long as you see this message, take your honour and pride, and please act on this according to your house rule. The customer would appreciate a proper action than any diplomatic reply online. A second chance does not come for free.More