For the night 08OCT I had reservation with some business partners for Shang Palace who where more than kind to take me to Ultraviolet, Michelin three-star establishment in Shanghai.
And now was my turn to return a favor. I have booked Shang Palace hopping to...impress.
Unfortunately, they cancelled two days in advance due to water issues in hotel.
Ok, that might happen, and I might have sympathy for that, and I clearly expressed it to them.
But when I asked both restaurant and hotel to assist me with another reservation via email, no one replied… none.
On my part I wanted similar one star Michelin establishment, which is hard to get on Thursdays for next Saturday if you are just ordinary someone in Paris.
Then they made a phone call, and I requested their concierge assistance (mind you this is Shangri-La in Paris and they should have Golden key personnel)
, and hotel concierge said that I’m not a guest, and Ms. Rosa from restaurant side took my message and promised she will talk to boss…
Nothing happened, they didn’t even call me back to tell me that they can not fulfill my righteous request.
Obviously, there was no empathy to correct their mistake, there was no synergy between highly reputable brands Shangri-la and Shang palace, so there was no sense of guilt for spoiling momentum and experience. No honest will to utilize opportunity of showing what they really stand for, both Shangri-La and Shang palace.
So, once you make reservation in Shang Palace, deposit a credit card, and pray that they will fulfill obligations from their side, cause if they fail you will end up
asking yourself what kind of business they run there and why would you needed such episode in your life.More