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I love costa coffee and was looking forward to my coffee with my mother but the rude customer service ruined this experience. I asked to scan my points card and the lady 'Bev' (I think that's her name) said speak up you should have said...More
Visited today, shop was busy. Drinks came
I asked if my toastie was still on order
As was taking a while, got a very rude frosty reply “there’s a long line of food”
It came after ten minutes and was banged down in middle of...More
Nice convenient place to meet up with family for a coffee and a chat. The food is not what I would eat a lot of, to much sugary cakes and biscuits. But the coffee is good, and a little of what you like is ok.
I despise bad customer service- especially from ‘management’. Served this morning by a ‘Manager’ Not welcomed with a smile or a conversation. Just given direct questions, made to feel inferior and just general bad customer service. Sorry I was a burden this morning, I thought...More
Large queue of people waiting for drinks whilst they were still trying to serve four people received there drinks before me that ordered after when i asked where my drink was as my friend had received hers prior to these other four people getting theirs...More
Being local we often visit the Costa Coffee in Next at The Telford Forge Retail Park.
Always enjoy this costa. Staff are friendly and helpful and it is usually well stocked, although today being 1st Jan the cakes were a bit limited but probably due...More
I have Irlens which means the light that goes into my eyes takes a while to be interpreted and text needs to be clear.
I'm not a coffee shop addict and don't frequent them often, I don't know the etiquette.
People knew what they wanted,...More