The food is decent to very good, although some of the beef chilli starters were not hot enough.
As for the ambience and customer service (over two evening visits for pre-dinner drinks and dinner): very poor and disappointing highland hospitality.
Lady owner (& chef) became...really stressed at handling a group of 13 people - even although we had ordered main courses the previous day as requested. We had stated we were happy to be served at ~15 min intervals between the 3 tables. The owners attitude created an unpleasant atmosphere (as did being 'greeted' by 3 x dogs lying inside the front entrance, along with unhygienic dog blankets on some seats). However, all turned out reasonable on night one - as the waitress was really great ..(still unsure if she got the £15 tip we left for her).
Evening 2 was a booking for 5 and 2 for dinner. Upon arrival for drinks, 11 of us sat with some consternation about seating and the 7 diners were told that they would have have to be seated for the meal 20 mins early. It then took 15 mins to take our order: unsure why we couldn't order when sitting with our friends for drinks? ..it all appeared to be stressful.
When the main courses arrived, one was short on french fries and a 'top up' was politely requested. Scott, the owner then claimed we had upset the waitress, who we had earlier heard being berated by the lady owner in front of customers.
We finished our main courses and were not offered any dessert. When we asked the waitress for the sweet menu, Scott then reappeared and we then questioned his attitude and customer service. We were refused desserts and asked to leave. Scott then abruptly and agressively served us a total bill and he seemed unable to itemise this as we requested. The lady owner had to resolve this, where she admitted that the waitress had served the fish & chips short, before she had a chance to put the correct amount on the plate.
In summary some of our party were left upset, insulted and very disappointed.
It is apparent both owners have serious issues regarding the organisational skills, manners and competencies required to run a bar and restaurant.More