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Basilico - CLOSED

24 St John Street, Aberdeen, Scotland
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Overview
  • Excellent40%
  • Very good20%
  • Average0%
  • Poor20%
  • Terrible20%
Aug 28, 2012
“Disaster and Disapointment”
Dec 28, 2011
“Not a good experience”
Restaurant Hours Closed
CUISINES
Italian
RATINGS
Service
Food
Value
Atmosphere
LOCATION
24 St John Street, Aberdeen, Scotland
All Details
Reviews (5)
Traveler rating
Traveler type
Time of year
Language
Reviewed August 28, 2012

Went with the kids with my Italian wife to try out the 'authentic brick pizza oven' Which is not a real pizza oven it's just a commercial oven. I really wanted to impress my wife and treat her to an authentic Italian pizza in Aberdeen....More

2  Thank Chabester
Reviewed December 28, 2011

I was at this restaurant today with my husband. We had driven past it a few times and thought we'd try it. We received a warm welcome but then had problems when ordering. I ordered a pizza with spinach and mozarella (I'm a vegetarian) and...More

2  Thank Chancedog
Reviewed December 14, 2011

I used to eat frequently at the owners previous restaurant when I still lived in Aberdeen. Since then he has opened this one and I was keen to try his new menu at this place. A couple of weeks ago was the first visit back...More

Thank HereAndThere921
Reviewed August 10, 2011

The food here more than makes up for the very basic decor. Large helpings of quality authentic ingredients. great service from lovely staff. Bring your own alcohol as they don't have a licence yet. Initially thought prices were a bit high considering the decor but...More

Thank Veronica T
Reviewed July 27, 2011

This place is right next to where I live so after a couple of months of it opening I decided to try it. The staff were friendly but not all over you and as you can bring your own wine, you can save on that....More

Thank klizbergin
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Restaurant Details

Cuisine
Location and Contact Information
  • Address: 24 St John Street, Aberdeen, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  Aberdeenshire  >  Aberdeen
Description
Myself and my husband and our neighbours went to this restaurant on a Saturday night with Groupon vouchers. All we can say is it was truly awful and easily the worst meal we have ever had at a restaurant. Firstly the service was poor - had to wait for our order to be taken, then had to wait for ages for the starter and even longer for the main course. Included in the voucher was 1 free soft drink per person; we never got them and then only got two at the end when we complained. More about that later. We didn't mind the wait as such because we were in good company but the restaurant wasn't busy at all for a Saturday night, which should have been a clue. The starters were the best bit for some, but I had the melon and Parma ham wich was a dried up lump on my plate; my husband had a selection of cold meats which were just place on a plate with 3 olives thrown on top. The other 2 starters were ok. The main course was diabolical. I had the Calzone which was a virtually a lump of dough placed in the middle of a plate and nothing else - the presentation of food was non - exisitant. Two pizzas were ordered and one you couldn't eat because it was swimming in grease, the second was better and was only eaten because the person was starving. Prior to us complaining we heard another couple audibly complainng too. We were the last people to leave but before we did, we complained. The owner was nowhere to be seen so we had to make do with the chef. He started off agreeing the Calzone was undercooked and then when we complained about the other dishes he reminded us that we were using Groupon vouchers. Naturally we replied that this wasn't and excuse to serve well below standard food to which he did agree. The Chef then went on to speak about this problems and how they had sold so many Groupon vouchers that couldn;t cope with the demand (this was a bit odd as the restaurant was very quiet) and the owner had cut the number of staff so it was only him in the kitchen and one waitress and that he was so hacked off he was thinking of just walking out that night because was getting no support. Anyway, because we were using Groupon vouchers, we had prepaid and the Chef claimed he couldn't refund us but did say he wouldn't charge us the £7.50 corkage fee and then gave us only two soft drinks when we should have had 4 but by this time we were past caring. The chef did however give us a ready prepared pepperoni calzone to take away which was in fact very nice. We did leave a mobile number for the owner to contact us but he never did. Certainly would never recommend anyone to eat here - it really is terrible.
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