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Turtle Bay

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Ratings and reviews

Certificate of Excellence2019 Winner
RATINGS
Food
Service
Value

Details

PRICE RANGE
$6 - $31
CUISINES
Caribbean, Jamaican
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features

Location and contact

Reviews (460)
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458 results
Traveler rating
320
70
31
18
19
Traveler type
Time of year
LanguageEnglish
Traveler rating
320
70
31
18
19
Show reviews that mention
All reviews goat curry duck rolls sweetcorn fritters wings plantains fries rice prawns caribbean food great atmosphere trini doubles marley mojito amazing cocktails friday night be visiting again birthday meal quick service
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1 - 10 of 458 reviews
Reviewed 6 days ago

Lovely food, great service, great atmosphere, however for what you pay the portions aren't big. Cocktails were two for one on a friday up until 7pm.More

Date of visit: July 2019
Thank ian m
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 5 days ago

Hi Ian, Thanks so much for taking the time to leave us a review, your feedback is so important to us! We're so glad that you enjoyed the quality of the food during your visit, our teams all work super hard to provide you with...More

Reviewed 6 days ago

Came here for a cheeky wedding anniversary meal and was not disappointed. The food is AMAZING! I'm veggie and the choices are plentiful in comparison to most restaurants. Didn't have to wait too long for our food to be served. There was a reggae night...More

Date of visit: July 2019
Thank penpar
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 5 days ago

Wow, thanks for this absolutely amazing review, penpar! You've got us all grinning ear to ear with these kind comments! Mack will be so pleased to here you enjoyed yourselves! It sounds like you experienced the entire Turtle Bay vibe that we try so hard...More

Reviewed 1 week ago

Took my girlfriend here for food and honestly can’t fault it. We drank cocktails chatting to the barman James who was class, really attentive guy! Couldn’t do enough for us and was happy to chat about cocktails super passionate lad. Not something/someone you would expect...More

Date of visit: July 2019
Thank RWJ14
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

Wow, what a fantastic review! We are super happy to hear that you loved our yummy cocktails that James had served for you. He sure knows how to mix-up a tasty drink! We are sure that James would love for you to come back in...More

Reviewed 2 weeks ago

My partner and I popped in for lunch. We were informed that the restaurant was divided into two halves. We could either give our order to a waitress who would serve us or we could order at the bar. We were a bit perplexed by...More

Date of visit: July 2019
Thank Kathy K
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

This is fantastic! We're super happy to hear that you loved our chilled atmosphere, yummy dishes and of course the service you received from the team! We cannot wait to tell the team about your kind words! - they are going to be thrilled! It's...More

Reviewed 2 weeks ago via mobile

Came here with my manager and colleague since we were in Swansea on business. The restaurant is conveniently located and my colleague loves Caribbean food. At her recommendation I had the Mac and cheese. We shared some starters which, even though they were a tad...More

Date of visit: July 2019
Thank chaz281188
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

Thank you so much for taking the time to leave us this fabulous review! We're super happy to hear you loved our yummy dishes including our popular Mac and Cheese. We really appreciate your positive feedback and praise, so we can't wait to tell everyone...More

Reviewed 2 weeks ago

Had high hopes for TB after reading all the reviews. Went in on a relatively quiet night and after waiting at the door for almost 5 mins were quickly ushered to a table with no one sitting around us. We were given menus - and...More

Date of visit: June 2019
Thank LoveGoodFood78
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

Hi LoveGoodFood78, we're very sorry to hear this of you visit with us. This is clearly not the high standard of service we expect from our teams so we would like to look into this further to ensure we can prevent this from happening again....More

Reviewed 3 weeks ago via mobile

Visited Turtle Bay for a friend’s work leaving do. Food was fantastic, drinks better and service the best. Will definitely return!More

Date of visit: June 2019
Thank mjt1986
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

Wow, thank you so much! We're super happy to hear you loved our yummy dishes, tasty cocktails and of course the service you received from the team! We pride ourselves on the customer service we provide, so we're sure the team will be completely thrilled...More

Reviewed 3 weeks ago via mobile

Took a lady friend for dinner and from the word go staff were helpful and friendly Jp our first barman was great then Keith took over layed down the law with the Jenga rules loser does overproof rum. Jodie our server was awesome so enthusiastic...More

Date of visit: June 2019
Thank Freedom53075503834
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

Wow, thank you so much! We're super happy to hear you loved our yummy cocktails and of course the service you received from Jp, Keith, Jodie and Karl! We really appreciate your positive feedback and praise, so we can't wait to tell everyone of your...More

Reviewed 3 weeks ago

A great experience - loved the atmosphere, was there for someones birthday and just the right sort of place.. music a bit loud but was ok - not the place to go to if you want a quiet meal! Food was excellent, lots of choice...More

Date of visit: June 2019
Thank bob1323
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 1 week ago

Wow, thank you so much for this great review! We're super happy to hear you enjoyed our lively atmosphere, yummy dishes and of course the service you received. However, we are sorry to hear about the mix up with your payment. But we are glad...More

Reviewed 4 weeks ago via mobile

First visit to a Turtle Beach tonight and loved it. The service given by Adam was awesome. The food was delicious - the duck rolls were scrumptious as a starter, as was my husband’s squid. Hubby had sirloin steak and I had the chicken curry...More

Date of visit: June 2019
Thank Malttaylors99
turtlebayuk, Customer Service Coordinator at Turtle Bay, responded to this reviewResponded 3 weeks ago

Hi Malttaylors99, we're super happy to hear you enjoyed your meal including our chicken curry and sirloin steak!! We pride ourselves on our customer service so we're sure the team will be delighted to hear of your lovely comments about their service. We'd love to...More

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Questions & Answers
Ask a question
Nathan K
December 17, 2018|
AnswerShow all 2 answers
Response from Little_Big_Jon | Reviewed this property |
If you wish to keep paying for the more you eat 😂
1
Vote
Natalie R
March 13, 2018|
AnswerShow all 3 answers
Response from ManagementT7 | Property representative |
Hi Natalie R Turtle bay Swansea has a 5 star EHO score
3
Votes
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