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Frankie and Benny's

372a Newport Road, Cardiff, Wales
+44 29 2052 3480
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  • Excellent19%
  • Very good27%
  • Average20%
  • Poor11%
  • Terrible23%
2 weeks ago
“Ok just ok.”
Aug 3, 2017
“Excellent food ”
Open Now
9:00 am - 11:00 pmAll hours
Italian, American, Pizza, Diner, Vegetarian Friendly
$$ - $$$
372a Newport Road, Cardiff, Wales
All Details
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Reviews (356)
Traveler rating
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1 - 10 of 355 reviews

Reviewed 1 week ago via mobile

The main problem with this chain branch is the lack of staff. Always. Do not expect good service. Actually sometimes it's hard to get any service. The food once it arrives is ok. Nothing special but ok but by this time you will be so...More

Thank janey3108
Reviewed 2 weeks ago via mobile

Waitress brilliant Drinks ok Decor fine, music a tad loud. Food average. Had online meal deal which made Bill cost more palatable. Toilets spotless Plenty of free car parking Restaurant on several bus routes.

Thank David G
Reviewed 4 weeks ago via mobile

Visited this restaurant for lunch today - big mistake. We were greeted (hardly) by a very disinterested waitress who was miserable. I don't look for someone to being super peppy however to have some standard of positive emotion makes a difference. The food took roughly...More

Thank Luke J
Reviewed 5 weeks ago via mobile

Visited for the second time after a disappointing experience in march hoping it had improved as the food and service was terrible what a mistake. It took around 25 minutes for a staff member to get to us, there was three staff members woring including...More

Thank 425Tom
Reviewed August 3, 2017 via mobile

Me and my partner had the new all American burger ... absolutely amazing!!! However he had a pina colada and it tasted like coconut water, so water down you could even see the froth sitting on top. The service wasn't the best, but the food...More

Thank lauren s
Reviewed August 2, 2017 via mobile

Lunch today with the family. Grumpy face on arrival but waiter was lovely. Made my stroppy teenager smile. Burgers and a hot dog with cold drinks was delightful. Fast service and not too busy. Will be back.

Thank Tracyyounggunn
Reviewed August 2, 2017

We were all seated quickly and drinks served quickly, we all ordered pizza's which were served to us promptly and really well cooked. The whole place was clean and tidy, all of the staff were friendly and helpful.

Thank Miles K
Reviewed July 29, 2017

I've been to some branches of Frankie and Benny's where I've actually felt like I was in an American diner, enjoyed the music, and eaten good food. More recently though I've been disappointed by the food and the dreary atmosphere. Sadly, the restaurant on Newport...More

Thank PebbleL
Reviewed July 27, 2017 via mobile

Wasn't sure if it was open at first due to all the foliage outside, and advert boards. Quick service. Food good. Nice tomato sauce with calamari.. One slight thing pizza should arrive cut as knives just slid through it. Best coffee I've had.

Thank jamboaud
Reviewed July 13, 2017

We found the nearby Premier Inn did not have an evening restaurant. So we had to drive out to find a restaurant. Frankly and Benny's did us proud and we enjoyed good quality fare.

Thank Michael C
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Breakfast, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Families with children, Special occasions, Large groups
Open Hours
9:00 am - 10:30 pm
9:00 am - 11:00 pm
9:00 am - 11:00 pm
9:00 am - 11:00 pm
9:00 am - 11:00 pm
9:00 am - 11:00 pm
9:00 am - 11:00 pm
Location and Contact Information
  • Address: 372a Newport Road, Cardiff, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  South Wales  >  Cardiff
  • Phone Number: +44 29 2052 3480
Part of a national chain.
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