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The Summerhouse

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Bute Park North Road, Cardiff CF10 3DX, Wales
Today
10:00 am - 3:00 pm
Closed now
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Hours:
Sun - Sat 10:00 am - 3:00 pm
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33 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Cardiff, United Kingdom
Level Contributor
75 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 1 week ago

We used to love it here but not any more. Some staff are very friendly but others are surly. The coffee is now in paper cups. There are no comfy seats, no blankets, no little biscuit on the side, no doggie biscuits, no sweeteners (unless you ask for them). As someone else said, staff can't wait to shut. We were... More 

Helpful?
Thank PrincessAlpal
Cardiff, United Kingdom
1 review
1 of 5 bubbles Reviewed November 17, 2016

I was refused tap water also with the management citing "too much chlorine in it" as the excuse! Service and customer relations was very poor.

Helpful?
Thank lewisiv23
Nicola D, Owner at The Summerhouse, responded to this review

Hi Lewisiv23 We are sorry for the delay in responding to your message. We're sorry that you felt let down by the service from our staff. We responded to another customer regarding the water issue resolution - and have pasted it below for your reference too. We understand how crazy it sounds, but believe it or not, there are some... More 

Cardiff, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
1 of 5 bubbles Reviewed November 11, 2016

Called in for breakfast and was refused tap water. Spoke to the manager who also refused and showed no interest.

Helpful?
Thank MaggieCardiff
Nicola D, Owner at The Summerhouse, responded to this review

Hi MaggieCardiff We are sorry for the delay in responding to your message. We understand how crazy it sounds, but believe it or not, there are some legalities around being able to provide something as simple as tap water to customers. We take on board every comment and work tirelessly to fix things that need improving. We are really pleased... More 

Cardiff
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 23, 2016

I went with my mum to have breakfast, we thought it would be a nice change to have it in the park. I asked the lady for toast and bacon she said we don't do it - we do toasties! she kept repeating this in a rude manner to which I replied surely that is the same - she said... More 

Helpful?
2 Thank Charlotte W
Nicola D, Manager at The Summerhouse, responded to this review

Hi Charlotte W Apologies it has taken us a while to get back to you. We would like to extend a big apology to you and your Mum for your bad experience. Please be assured we have communicated with the staff that your experience is not the way to interact with our customers on numerous levels. Thank you for taking... More 

Level Contributor
58 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 21, 2016 via mobile

This is one of our regular stops when enjoying a walk through the park. Due to its popularity you may often have to queue for for your order and wait for service. This is no big deal as you can sit and enjoy people watching or squirrels playing. The quality of food can vary depending on the time you choose... More 

Helpful?
Thank Michael F
Nicola D, Owner at The Summerhouse, responded to this review

Hi Michael F Thanks so much for taking the time to share your experience of The Summerhouse. We love people watching when we get a moment too, it is such a beautiful park, we are very lucky! Our team strives for perfection - from service with a smile, wait times through to the quality and value of food and it... More 

abergavenny
Level Contributor
40 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed August 16, 2016 via mobile

Great location, service needs to be a lot better than this to reflect this lovely park! As has been said before, looks like a pub garden with regimented pub tables. Nothing attractive about it. Staff can't wait to close even before 5 on a beautiful summer evening, very poor show. Coffee horrible when it eventually came, cake was ok. Need... More 

Helpful?
Thank youngjax
Nicola D, Owner at The Summerhouse, responded to this review

Hi youngjax, Thank you for taking the time to share your thoughts on The Summerhouse with us. It really saddens us that your experience was less than brilliant, as that is what we truly strive for every day. We just wanted to shed some light on some of your concerns and hopefully you'll give us another shot Our opening hours... More 

1 review
5 of 5 bubbles Reviewed July 31, 2016 via mobile

I absolutely loved this place.. sandwich bread cut fresh every morning by the staff members(I actually stood there watch the one girl the other morning). The bacon/sausage/egg bap in the morning with any hot drink for £3.50

Helpful?
Thank Amie W
Nicola D, Owner at The Summerhouse, responded to this review

Hi Amie W, Thanks so much for taking the time to let us know how happy you are with The Summerhouse. We're really proud of the quality of food and drinks we serve - and yes - it really is fresh bread cur every morning :-) Look forward to seeing you again soon Best, Nicola More 

Level Contributor
53 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 18, 2016 via mobile

I've been going to the Summerhouse in Bute Park for many years - it's such a great asset to the park. Wonderful location and usually (weather permitting) a hive of activity. This year a new franchisee has taken over the venue and reading from the recent reviews, it would appear to be not quite as good as it used to... More 

Helpful?
3 Thank Haydn P
Nicola D, Owner at The Summerhouse, responded to this review

Hi Haydn P Thanks so much for taking the time to share your experience at The Summerhouse - we are THRILLED to hear that you're loving our toasties. We certainly like to jam pack them full of tasty ingredients. We look forward to seeing you again soon Best, Nicola More 

Level Contributor
250 reviews
168 restaurant reviews
common_n_restaurant_reviews_1bd8 124 helpful votes
1 of 5 bubbles Reviewed July 15, 2016 via mobile

Cheap roll with bland sausage and dry egg followed by burnt tea cake and lukewarm, weak coffee. Nothing more to say but avoid and go to secret garden cafe nearby.

Helpful?
2 Thank David M
Nicola D, Owner at The Summerhouse, responded to this review

Hi David M Thanks for taking the time to give us your feedback, we are so sad to hear that your experience at The Summerhouse was not a great one. We are so used to hearing compliments about the quality of our fresh food, especially our juicy sausages, that when our offering falls short - we really do take it... More 

penarth
Level Contributor
446 reviews
265 restaurant reviews
common_n_restaurant_reviews_1bd8 199 helpful votes
2 of 5 bubbles Reviewed July 15, 2016 via mobile

Lukewarm cappuccino and a burnt toasted tea cake. Won't be going here again. It could be so much better and is in a great location in Bute Park.

Helpful?
2 Thank louiseholistic
Nicola D, Owner at The Summerhouse, responded to this review

Hi louiseholistic Thanks for taking the time to give us feedback about your experience at The Summerhouse and we are so sorry you were less than overjoyed. We have heard our guests loud and clear when it comes to the coffee. The machine that we initially had installed was less than perfect and we're pleased to inform everyone that we... More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Cafe, British
Meals
Breakfast, Brunch, Lunch, Drinks
Restaurant features
Takeout, Outdoor Seating, Seating, Wheelchair Accessible
Good for
Families with children
Open Hours
Sunday
10:00 am - 3:00 pm
Monday
10:00 am - 3:00 pm
Tuesday
10:00 am - 3:00 pm
Wednesday
10:00 am - 3:00 pm
Thursday
10:00 am - 3:00 pm
Friday
10:00 am - 3:00 pm
Saturday
10:00 am - 3:00 pm
Location and Contact Information
  • Address: Bute Park North Road, Cardiff CF10 3DX, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  South Wales  >  Cardiff
Description
This is a fab cafe in Bute Park in Cardiff. It opens at 8.00am (10am during January and February) and does wonderful cooked breakfasts, even on Sundays. Lunches,snacks etc. Please note that we operate winter hours during January and February and are open 10am-3pm We look forward to serving you and helping to keep you warm this winter

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Summerhouse and other visitors
1 question
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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?