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Crown Gate | CrownGate Shopping Centre, Worcester WR1 3LD, England
+44 1206 562746
Website
Today
8:00 am - 10:00 pm
Open now
See all hours
Hours:
Sun 9:00 am - 9:30 pm
Mon - Fri 8:00 am - 10:00 pm
Sat 8:00 am - 10:30 pm
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406 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Level Contributor
31 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW

Took my daughters here for a treat and had a really pleasant evening. Our waiter was charming and attentive. Service was very good. The food was really good, much better than last time I went. The crab macaroni was absolutely delicious as a starter. There is a good choice of fish dishes, but if you're looking for a pizza this... More 

Helpful?
Thank Barbsdotty
Level Contributor
1 review
Reviewed 1 week ago via mobile

We booked here for my sisters 40th Birthday meal this Sunday. We can't thank our waiter Serafino enough for his excellent service, he went out of his way to make it really special for her! He recommended a superb red wine which I must say was polished off very quickly! Also he sung happy birthday to her and presented her... More 

Helpful?
Thank Jolie M
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao, We are so pleased to see that Serafino helped make your birthday celebration extra special and i'll be sure to pass on your kind words to him. Looking forward to seeing you again soon for more great special occasions and great wine. Kind Regards David Birch Assistant Manager More 

Worcester, United Kingdom
Level Contributor
1,112 reviews
487 restaurant reviews
common_n_restaurant_reviews_1bd8 313 helpful votes
Reviewed 2 weeks ago

Visited for coffee with a friend this afternoon. The staff are friendly, helpfull and very efficient and as usual the cappuccino coffee was very good. It is a lovely ambiance in here, one request are you going to put flat white coffee on the menu?

Helpful?
Thank 70ish
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao, We are so pleased to hear that you enjoyed your afternoon coffee. I will pass on your comments to the staff. Next time you are in, the staff will be more then happy to accommodate your request for a flat white. Hope to see you soon for some more afternoon coffee and even some of our delicious cake. Kind... More 

Worcestershire, United Kingdom
Level Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We visit Carluccios for breakfast quite often on Saturday mornings The Magnifica breakfast is great value and includes choice of juice, coffee or tea, and full breakfast, freshly cooked. Very tasty and consistently good. The staff are very friendly and remember their regulars. One of the young managers, sorry, can't remember her name, but she has blonde hair (!) is... More 

Helpful?
Thank paula542016
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao, Thankyou for you kind words about the restaurant and the staff. The staff love to hear the feedback as they take great pride in what they do and will always go the extra mile to make sure each customers has an EPIC experience. Hope to see you again soon! Kind regards David Birch Assistant Manager More 

Droitwich, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Friendly service from an Italian Gentleman with bags of character. Best Almond Croissant I have ever had and a good Cappuccino.

Helpful?
Thank DonnaC29
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao, Thankyou for the kind words about the restaurant and staff, they love to hear the feedback as they take great pride in their work. Hope to see you again soon. Kind regards David Birch Assistant Manager More 

london
Level Contributor
54 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
Reviewed April 20, 2017 via mobile

This was a repeat visit where we again noticed unprofessional customer service. Ie being told they were distracted from bringing our bill because a cheese grater was lost in the kitchen. A request for water with our meal took almost as long to arrive as it did for our food to arrive (it was lunchtime -they were not busy). The... More 

Helpful?
2 Thank tripbug
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao! Firstly I would like to thank you for taking the time to review our restaurant. We're sorry to hear that you experienced unprofessional customer service whilst dining with us. What we aim for here at Carluccio's is 'service from the heart' and we believe that all guests should leave us as new friends. Clearly our waiters have misread the... More 

Level Contributor
3 reviews
3 restaurant reviews
Reviewed April 19, 2017 via mobile

My partner and I visited on bank holiday Monday for lunch. We both had a 2 course meal and we were both unhappy with the quality and quantity of each dish. The tomatoes on bruchetta was very poor and the ragu didn't taste if anything. On a brighter note, the staff were very nice and the premises was clean and... More 

Helpful?
Thank maxine132
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao Maxine! Thank you for taking the time to give us this feedback. We take all feedback, good or bad, very seriously here at Carluccio's Worcester. As an italian restaurant high quality, simple food is something we pride ourselves on and it is clear for me to see that on this occasion we have let you down. However it's great... More 

Worcester England
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
Reviewed April 12, 2017 via mobile

3 of us attended the opera night last night. The evening cost £40 for a glass of prosecco and hors d'oeuvres on arrival, a three course meal and the music. The food was fabulous, particularly the lamb which was just perfection. The service was great and the music just brilliant. I loved how the music was performed in between courses,... More 

Helpful?
Thank MandieO
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao Mandie! Firstly I would like to thank you for taking the time to leave us a review, we're so pleased to hear you all enjoyed your time at our opera evening so much! We'll be sure to pass your comments on to the team, who I'm sure enjoyed the night as much as you did! Hope to see you... More 

Worcestershire, United Kingdom
Level Contributor
39 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed April 11, 2017 via mobile

My first experience of opera was at a Prime Rib steakhouse near San Francisco. Most unexpected, and surprisingly enjoyable. Great that Carluccio's have started this in the UK - even if you don't know/ don't like opera, give it a try! The excellent set menu complements the wonderful performance. Next one is June 27th, so book now!

Helpful?
Thank Jeremy T
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao Jeremy! We're so happy to hear that you enjoyed the Opera evening, all the staff love working the night and getting to experience the singers too! Thank you for the great feedback on the food we served, we'll be sure to pass that information along to the chefs who create the menu. We hope to see you again soon... More 

United Kingdom
Level Contributor
34 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
Reviewed April 10, 2017 via mobile

I visited with my husband yesterday afternoon, to make the most of the sunshine and have lunch outside. Before I cover the not so positives, I must say the waiters and waitresses are attentive and friendly, which is a credit to the restaurant. However, it is now clear, after a small request I made, that pasta sauces are certainly not... More 

Helpful?
Thank Vogueidea16
513worcester, Manager at Carluccio's - Worcester, responded to this review

Ciao! Firstly I would like to thank you for taking your time to leave us this feedback, it's something we really appreciate here at Carluccio's. As an Italian restaurant service delivered from the heart and high quality, simple food are what are pride ourselves on and I can see that we have let you down on this occasion. We would... More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Brunch, Breakfast, Lunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Large groups, Families with children, Special occasions, Kids, Business meetings
Open Hours
Sunday
9:00 am - 9:30 pm
Monday
8:00 am - 10:00 pm
Tuesday
8:00 am - 10:00 pm
Wednesday
8:00 am - 10:00 pm
Thursday
8:00 am - 10:00 pm
Friday
8:00 am - 10:00 pm
Saturday
8:00 am - 10:30 pm
Location and Contact Information
  • Address: Crown Gate | CrownGate Shopping Centre, Worcester WR1 3LD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Worcestershire  >  Worcester
  • Phone Number: +44 1206 562746

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carluccio's - Worcester and other visitors
1 question
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Cannock, United Kingdom
7 months ago

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Questions? Get answers from Carluccio's - Worcester staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?