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Pizza Express Eldon Square

7 St. Georges Way | Eldon Square Shopping Centre, Newcastle upon Tyne NE1 7JD, England
+44 191 232 3228
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Overview
  • Excellent26%
  • Very good31%
  • Average13%
  • Poor13%
  • Terrible17%
Travelers talk about
“salad” (3 reviews)
“lovely lunch” (2 reviews)
Open Now
11:30 AM - 9:00 PMAll hours
CUISINES
Italian, Pizza, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
7 St. Georges Way | Eldon Square Shopping Centre, Newcastle upon Tyne NE1 7JD, England
All Details
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Reviews (84)
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1 - 10 of 81 reviews

Reviewed 2 days ago via mobile

Came in for a quick meal before an appointment - seated immediately although the restaurant was very quiet. Ordered drinks and quickly arrived and a double portion of dough balls which arrived within 10 minutes, they’re about £7.85 for 16 dough balls served with 3...More

Thank 30eve27
Reviewed 4 weeks ago

I visited this branch recently with my boyfriend as we love the Romanas that Pizza Express serve. The food was delicious but I must say that the best part of my experience was the service from a lovely girl called Daisy. She was knowledgable about...More

Thank Anonymous C P
Sam E, Manager at Pizza Express Eldon Square, responded to this reviewResponded 2 weeks ago

Dear C P, Thank you for your kind words - I'll make sure Daisy knows about your feedback. She truly is a credit to the company! Se you back again, Jacek Bozym Restaurant Manager

Reviewed August 25, 2017 via mobile

The restaurant was freezing and when I queried if the air conditioning could be adjusted I was told no because it would be 'like the Sahara'! Surely this is a matter that should be resolved! Starters arrived and were delicious. However the mains took about...More

1  Thank Pauline W
Management response:Responded August 26, 2017

Dear Pauline, Thank you for your feedback, I am very sorry to hear about visit at our restaurant on Wednesday evening. I can assure you that all feedback is really appreciated and is vital to us improving. We are working hard to ensure we are...More

Reviewed August 18, 2017

We visited here with our two young children for tea after we had been shopping. From first entering the restaurant we were really well attended to. Our two year old had the children's menu while my husband and I both had pizzas. The food was...More

Thank ELittlefair
Management response:Responded August 20, 2017

Dear ELittlefair, Thank your for such a great review. I'll make sure your kind words are passed on to Sally and the whole team working that day. Many thanks, Jacek Bozym Restaurant Manager

Reviewed August 8, 2017 via mobile

Me, my partner and our son stopped for the lunchtime menu, helpfully advertised outside, however the service was awful. No one came to seat us, yet when we sat ourselves down shady remarks were made by waiting staff about not following etiquette. Regardless we decided...More

Thank BeckRose2394
Management response:Responded August 10, 2017

Dear BeckRose, I am very sorry to hear you didn't have the best experience 2 days ago. I always treat all the feedback very seriously and would like to investigate why were the servers so unhelpful on your last visit. Would you please be so...More

Reviewed July 28, 2017

In advance of my visit on Friday evening to celebrate a family birthday I had been to the Pizza Express website and registered to receive a discount code (SAUF7896). The process involved stating which branch I would be visiting and the voucher stated "You can...More

Thank Paul D
Management response:Responded August 5, 2017

Dear Paul, I am very sorry to hear you didn't have the best experience in our restaurant last week. We always treat all feedback very seriously, and this is why I would like to discuss your experience further with you. Could you please contact me...More

Reviewed July 11, 2017 via mobile

I ordered the pesto chicken penne... it was lovely, I had a complaint about service that the manager was happy to resolve... I'd return

Thank santino2801
Reviewed June 1, 2017

Our waiter initially seemed rather polite, but this soon changed. While, my friend and I ordered food, my other friends just wanted pudding; we were told that this would not be a problem and they would bring a menu over in a second. However, they...More

Thank gwalker2017
Management response:Responded June 2, 2017

Dear gwalker2017, We are very sorry to hear about the bad experience you had in our restaurant. Please could you let us know on which date and at what time you visited us? This is so that we can look into which team members were...More

Reviewed May 27, 2017

Let me start this review by saying how much of a big fan I am of Pizza Express. The food is always excellent (as it was here). That, however, is where any positives end. It was an (admittedly rare) boiling hot summers evening in Newcastle....More

Thank James A
Management response:Responded May 29, 2017

Hi James A, I'm really sorry our team let you down on your visit to us on Friday night. Please could you contact me on newcastle2.manager@pizzaexpress.com to discuss things further? Many Thanks

Reviewed April 10, 2017 via mobile

Ordered a pizza each for me and my girlfriend. Simple order, 2x Fiorentina on Romana with no olives. When the food comes out there's 1 of those and then a random chicken pizza? God knows where that came from… Anyway, no one comes over to...More

Thank Harry G
Management response:Responded April 12, 2017

Hi Harry G, I'm really sorry our team let you and your girlfriend down on your visit to us on Monday. Please could you contact me on newcastle2.manager@pizzaexpress.com to discuss things further? Many Thanks

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$11 - $17
Meals
Lunch, Dinner
Restaurant features
Delivery, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Takeout, Full Bar
Good for
Kids, Large groups, Families with children
Open Hours
Sunday
11:30 AM - 9:00 PM
Monday
11:30 AM - 9:00 PM
Tuesday
11:30 AM - 9:00 PM
Wednesday
11:30 AM - 9:00 PM
Thursday
11:30 AM - 9:00 PM
Friday
11:30 AM - 9:30 PM
Saturday
11:30 AM - 9:30 PM
Location and Contact Information
  • Address: 7 St. Georges Way | Eldon Square Shopping Centre, Newcastle upon Tyne NE1 7JD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Tyne and Wear  >  Newcastle upon Tyne
  • Phone Number: +44 191 232 3228
Description
Bright and modern, Pizza Express offers an exciting reinvention of Italian classics. A vibrant menu includes wholesome Romana-style pizzas with adventurous topping combinations, as well as fresh salads, an impressive range behind the bar and aromatic coffee blends. Family-friendly Pizza Express gives kids the chance to design their own pizzas.
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