So disappointing. Normally if just one aspect is poor, I would deduct one star, but in this case, the one aspect will stop me from going again, so I have deducted two stars. What's good? The place itself is interesting, the food was very good,...the price was reasonable, the service from our two waiting staff was great; friendly, informative and eager to please. What's not good? Well, I assume he was the manager. He could not find our booking on his computer. After fussing for some time, I told him to forget the reservation and seat me. He said they were fully booked although the restaurant was no more than 30% full at that point and only increased to 60% full when we left. He attended to 4 sets of customers, leaving me waiting. When my friend found and showed the confirmation email, he studied it for a long time, as if it must somehow be at fault! He then made us wait for a table to be cleared when there were many free, with no reserved signs. He did not apologise for his mistake, the inconvenience of waiting, or smile at any point. He was totally grumpy and should not be in a customer facing job. He is the reason we will not be returning although, in addition, the kitchen (despite saying we had to leave after an hour) was slow and we only had time for the main course - and I was looking forward to dessert! We are Bath residents, not tourists, so Prezzo has lost long term custom over this shoddy manager.More