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Smashburger Bath

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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Dinner, Lunch
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meals, features

Location and contact

Reviews (174)
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173 results
Traveler rating
49
34
27
27
36
Traveler type
Time of year
LanguageEnglish
Traveler rating
49
34
27
27
36
Show reviews that mention
All reviews fried pickles tater tots bacon cheeseburger pastry gluten free bun shake shack haystack onion rings large fries black shirt great selection of burgers ordered fries quick service nice food at lunchtime stilton southgate sides
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1 - 10 of 173 reviews
Reviewed 6 days ago

Burgers was a little bit cold and bit really good, and the cola was not a real cola , was really bad.

Review collected in partnership with this restaurant
Date of visit: July 2019
Thank Fllorin
smashburgerbath, Manager at Smashburger Bath, responded to this reviewResponded 5 days ago

Hello, Thank you for your feedback. We apologise for your experience in our restaurant. Please email us at bath@smashburger.co.uk so we can discuss this personally. Thanks, Bath Smashburger Management

Reviewed 1 week ago via mobile

How long should it take to cook a burger!!! Dreadful service. More people in the kitchen than you could imagine. Never again!More

Date of visit: July 2019
Thank 386katien
smashburgerbath, Manager at Smashburger Bath, responded to this reviewResponded 1 week ago

Hi Katie, Really sorry to hear about your experience in our restaurant. We do aim to get the food out within 5 minutes or less but unfortunately we don't always hit our target. When you have a moment, please email the store at bath@smashburger.co.uk so...More

Reviewed 3 weeks ago

The service and food was great. The manager was very helpful and a lovely happy chap. All the staff I spoke to in a great mood. Great to see staff smiling.

Date of visit: June 2019
Thank Leebiz1911
smashburgerbath, Manager at Smashburger Bath, responded to this reviewResponded 3 weeks ago

Hi Lee, Thanks for your great review! We'll let the team know of your feedback - they will be very appreciative with what you have said!

Reviewed 4 weeks ago

I come to bath every two months with all my friends. As bath is our meeting point. I don’t usually do reviews but I felt like I have to with this place here . Burgers aren’t really my thing, but they tasted amazing here ....More

Date of visit: June 2019
Thank Jacq9099
Reviewed 4 weeks ago

Came here after a recommendation from friends and family to try their burgers. Did not disappoint! We were welcomed with a smile as we walked through the door and shown to a table. Although celiac (gluten free), I found it really easy to work out...More

Date of visit: June 2019
Thank Ben O
Reviewed May 30, 2019

Decided on this place for our dinner as we liked the American diner feel of the place. Upon entering we were ignored for a good 2 or 3 minutes despite there being no other customers. It was almost laughable! Finally got frowned at and told...More

Date of visit: May 2019
Thank missacorah
smashburgerbath, General Manager at Smashburger Bath, responded to this reviewResponded May 31, 2019

Please accept our apologises for not meeting our standards during your visit, what you experienced is totally unacceptable please could you email myself on bath@smashburger.co.uk so I can resolve this with you personally. Kind regards Mark General Manager

Reviewed May 29, 2019 via mobile

Was served cold fries, when informed the server, started arguing that they had just come out of the fryer which obviously they hadn't. She took the fries back and I thought they would serve us hot ones. Lo and behold after fifteen minutes waiting was...More

Date of visit: May 2019
Thank Khankilla
smashburgerbath, General Manager at Smashburger Bath, responded to this reviewResponded May 31, 2019

Hi i'm sorry to hear that you had a poor experience when you visited us, of course your fries should've been replaced with hot ones. Could I ask you to email me on bath@smashburger.co.uk so I discus this further with you. Warm regards Mark General...More

Reviewed May 11, 2019

Got the order wrong, chicken was clearly cheap chewy fillet and Luke warm. Chips that are so called french fries taste the same as McCain thin fries and probably are the same. Not busy so no excuse, limited sauce choices, poor value for money and...More

Date of visit: May 2019
Thank luckystarWiltshire
smashburgerbath, General Manager at Smashburger Bath, responded to this reviewResponded May 13, 2019

Thank you for your feedback and apologise for not meeting our standards at the time of you visit. We currently are training new team members who must of severed you the wrong order, your fries should've been hot at the time of service and I...More

Reviewed May 8, 2019

This was one of the best burguers i've ever had. And they are really fast. Not too much fat, great sauce, delicious

Date of visit: April 2019
Thank isabelaginato
Reviewed April 26, 2019 via mobile

Tried this burger shop havev some vegetarian options as well, they were ok but friex bit dissapointed, not like English chips? Plenty of seating, served at table as well

Date of visit: April 2019
Thank regm889
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JeremyBunion
January 19, 2018|
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