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Carluccio's - Norwich

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Chapelfield Plain, Norwich NR2 1SZ, England
+44 1603 622685
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370 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Norwich, United Kingdom
Level Contributor
6 reviews
6 restaurant reviews
5 of 5 bubbles Reviewed 6 days ago NEW

I have visited Carluccios Norwich a few times and never been disappointed with the food or service. The new gluten free menu has been watered down compared with the old one with less choice for us that have to avoid gluten and wheat in our diets. After I had viewed my disappointment in the new menu on trip advisor a... More 

Helpful?
Thank VTaylor2014
SiennaMc1968, General Manager at Carluccio's - Norwich, responded to this review

Hi there, Thank you so much for your lovely feedback, I'm so pleased that I got in touch and managed to restore your faith in us! I will pass this on to the team who will be really pleased that you were so happy! We look forward to welcoming you again soon! Kind regards Lindsay Clifton More 

Suffolk, United Kingdom
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

Great place for breakfast. Well cooked and the service was attentive. Good value for money. Only disappointment was lack of brown sauce...come on, I can't be the only one who doesn't eat ketchup? !

Helpful?
Thank A_Gaze2014
SiennaMc1968, General Manager at Carluccio's - Norwich, responded to this review

Hi there, Thanks so much for your lovely feedback on your recent visit! We were really pleased that you enjoyed your breakfast and that our team looked after you so well. I will pass on your comments about the brown sauce to our head office! We look forward to welcoming you again soon! Kind regards Lindsay Clifton More 

Lymington, United Kingdom
Level Contributor
338 reviews
226 restaurant reviews
common_n_restaurant_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Carluccio's, being a chain restaurant, means that you can guarantee what the menu will hold, and what the food will be like. In the last week I have had coffee in Carluccio's in Southampton and dinner in the one in Norwich. They are carbon copies of each other in style and taste. None the worse for that, because they do... More 

Helpful?
Thank Frankart_10
SiennaMc1968, Manager at Carluccio's - Norwich, responded to this review

Good afternoon, Thank you for your recent review. We are pleased to hear you enjoyed your beef ragu. Sorry to hear you felt your coffee wasn't warm enough, next time we can make sure its extra hot, just let us know. I have passed your pleasant comments onto our staff members. We look forward to seeing you again soon. Many... More 

Newmarket, England, United Kingdom
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 2 weeks ago

I visited on a Saturday lunchtime and i ordered a starter of bruschetta and then the ravioli with ricotta and pine nuts from the set lunch menu. When the ravioli came i was shocked that the portion was tiny with about eight pieces of pasta in the bottom of an enormous dish. There were one or two pine nuts and... More 

Helpful?
Thank Moira W
SiennaMc1968, General Manager at Carluccio's - Norwich, responded to this review

Hi there Moira, Thanks for your review on your recent visit to our restaurant, I was so disappointed that you weren't happy. We did actually respond to your complaint on Monday 14th November to the email you provided via our feedback form so I am confused as to why you haven't received anything? Could you contact us on Norwich@carluccios.com so... More 

Norwich, United Kingdom
Level Contributor
34 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

This has a nice menu but veggie choices are lacking.It, however, is terribly expensive.This does not represent good value for money.It is so overpriced, it's unbelievable.I will not be going here again.Puddings looked so lovely, but I just did not bother because I would not let myself be ripped off to such an extent.This is not right that Norwich residents... More 

Helpful?
Thank suesb700
Lindsay C, General Manager at Carluccio's - Norwich, responded to this review

Hi there, Thank you for your recent review, I am so sorry to hear that you were disappointed and feel this way about our pricing. We pride ourselves on delivering excellent food and service at good value for money, our set menu is incredibly popular and great value for money so please feel free to give this a try when... More 

London, United Kingdom
Level Contributor
86 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

I went here with my mother on a Friday afternoon. The restaurant is located at the entrance of Chapelfield, the main mall in Norwich but not actually located inside it which is good. The atmosphere is vibrant and the staff are attentive (there is also a nice deli attached to the side where you can buy cheeses, breads and sauces... More 

Helpful?
Thank Tom C
Lindsay C, General Manager at Carluccio's - Norwich, responded to this review

Hi there, Thank you so much for your lovely review, it's always so lovely to read such wonderful feedback! I will share this with my team who I know will be delighted. We look forward to welcoming you again soon. Kind regards Lindsay Clifton General manager More 

Middlesbrough, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
2 of 5 bubbles Reviewed 4 weeks ago

This is the second time i've eaten food from carluccios and both experiences have been just as poor. The first time I visited was a couple of years ago, I believe it was some sort of trio of pasta special dishes, all were very unexciting and lacking in flavour. Today, I ordered Duck Pappardelle and Misto Di Funghi. Mushrooms were... More 

Helpful?
Thank KimsUK
Lindsay C, General Manager at Carluccio's - Norwich, responded to this review

Hi there, Thanks for your feedback from your recent visit, I was so disappointed to hear that you weren't happy with your food. I'd really like to speak to you further regarding this, please could you email me on Norwich@carluccios.com so I can get in touch? Many thanks Lindsay Clifton General manager More 

Great Yarmouth, United Kingdom
Level Contributor
182 reviews
112 restaurant reviews
common_n_restaurant_reviews_1bd8 237 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

I regularly eat at Carluccios, either with my husband or a friend. Yesterday I went with a friend who had never been before. She loved the atmosphere and design of the restaurant, and thought the staff were terrific. As she said, they are very friendly and attentive without going over the top. She was also impressed with how they treated... More 

Helpful?
Thank TommoNorfolk
Lindsay C, General Manager at Carluccio's - Norwich, responded to this review

Hi there, Thank you so much for your lovely review, it's always so nice to hear such amazing feedback and I know my team will be delighted! We look forward to looking after you again soon! Kind regards Lindsay Clifton General manager More 

Level Contributor
13 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Shopping Norwich today we thought we would have some lunch. The staff were very friendly, and the food was fantastic! And it was nice to the staff treat, a disabled customer like any other customer! Well impressed, we will return with our children soon.

Helpful?
Thank phill s
Lindsay C, General Manager at Carluccio's - Norwich, responded to this review

Good afternoon, Thank you so much for your lovely review. We are glad you enjoyed your lunch with us. I passed your positive feedback onto the rest of our team. We look forward to welcoming you again soon. Many thanks Michelle Mussett More 

Holt, Norfolk, United Kingdom
Level Contributor
95 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Went to Carluccios with my husband and Mum for Breakfast as a treat to start our shopping day off to a good start. We definitely did as we had a selection of scrambled eggs with mushrooms on toast, Almond Croissants and Artisan Toast with marmalade. All dishes were really tasty and well received. We all enjoyed our meals and would... More 

Helpful?
Thank Swoodge
Lindsay C, General Manager at Carluccio's - Norwich, responded to this review

Good afternoon, Thank you for your lovely review. We are very pleased to hear you enjoyed your breakfast with us and we look forward to welcoming you back again soon. Many thanks Michelle Mussett Assistant Manager More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$13 - $25
Cuisine
Italian, Gluten Free Options
Meals
Lunch, Brunch, Breakfast, Dinner, Late Night
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi, Full Bar
Good for
Business meetings, Families with children, Kids, Large groups
Location and Contact Information
  • Address: Chapelfield Plain, Norwich NR2 1SZ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: +44 1603 622685

Questions & Answers

Questions? Get answers from Carluccio's - Norwich staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?