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Golden Dragon

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Ratings and reviews

#409 of 839 Chinese in London
#11,114 of 17,447 Restaurants in London
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Late Night
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meals, features

Location and contact

Leicester Square / Shaftesbury Avenue
0.2 miles from Piccadilly Circus
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Travel safe during COVID-19
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What you can expect during your visit
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,782)
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279
500
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288
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LanguageEnglish
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Traveler rating
279
500
237
151
288
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All reviews dim sum crispy duck cheung fun chinese food busy restaurant set menu soho
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Reviewed 1 week ago

We had lunch here and what a mistake that was. This place served us the worst Chinese food we’ve ever had. We ordered sweet and sour chicken and the chicken was rock hard and inedible. We also ordered noodles and these were just flavorless. The...fried rice was a little better, but it was nothing to brag about. The service was dismissive. The place was crowded (too many tables for the size of the room), and every table had lots of food left over… apparently we were not the only ones who thought the food was subpar. To top it off, they charge a 12.5% service fee. For dismissive service and bad food? Go elsewhere.More

Date of visit: August 2022
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Reviewed 2 weeks ago via mobile

Great Food, super service, nice price. From the Aromatic Duck to the Singapore Noodles it all tasted excellent and everything you need. A family end of a day meal. We all loved it!

Date of visit: August 2022
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Reviewed 3 weeks ago

I don't normally write reviews but.... Visited last night - food was decent and found all staff friendly. I left my bag in the restaurant - I called up about 30 mins after leaving and staff confirmed they had it, safely stored away. When I...returned - bag handed over with a smile. Staff were very keen that I check everything was in there too. Honesty and a smile goes far in this city. What you give is what you get... we were friendly and so were the staff.More

Date of visit: July 2022
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Reviewed 3 weeks ago

The food was mediocre at best We arrived at 21.15 ordered our meal The food was very overpriced and mediocre Staff were clearly ready for home by 22:15 and hassling us to pay our bill the second we had finished eating Even tried to remove...dishes before we had finished eating Gents toilet was not clean When we queried the large bill staff were downright hostile Would recommend avoiding this restaurantMore

Date of visit: July 2022
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Reviewed 4 weeks ago

Above average Dim Sum and quite tight between tables inside the restaurant. The service lady needs to have better service level with smiles. When we asked for sauces, the service lady showed her cold face to us and that is totally unfriendly. Then we have...another try by insert a new order after we almost finished our meal, the same lady showed the same cold face. The strange thing is she showed her same cold face to most of the customers except some looks rich in crowded tables. Should I go back again? Yes, if there is no other option in Chinatown but need to get a different service lady.More

Date of visit: July 2022
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Reviewed July 3, 2022

Poor service. Unclean. Dirty cutlery. Staff members were unfriendly and provided poor service. The restaurant was filthy. Since everything was terrible, I was not willing to pay for the service charge. I was harshly addressed by the main manager, who also tried to get me...to pay for it. Her attitude was atrocious. Disgusting!! Do NOT visit.More

Date of visit: July 2022
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Reviewed July 3, 2022

Very average dinner at this establishment. Service was hurried and un-personal. Service charge slapped on without and discussion or explanation. Then when we paid they said they had a policy to round up our split bill to the nearest 10p. Not a lot, you might...think, but what a liberty. 100's of pounds being made by implementing this policy without any customer option. Disgusting.More

Date of visit: May 2022
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Reviewed June 26, 2022 via mobile

We walked by Golden Dragon one evening and saw it was packed. We made a plan to go several nights later despite all the poor reviews. It was delicious! The food was served with a lovely presentation and was delicious. I had eggplant and pork...hot pot—very flavorful. My husband had Kung Pao chicken, which was delicious chicken breast. The service is brisk and not chit chatty, but they were hustling around the restaurant. And the atmosphere was so lively, full of people having fun. Highly recommend!More

Date of visit: June 2022
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Reviewed June 25, 2022

Terrible staff, service and food. Don’t waste your time. Food came out at different times. Staff so rude and very disrespectful.

Date of visit: June 2022
Helpful?1  
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Reviewed June 20, 2022

My family went to the Golden Dragon last Tuesday. The food was served by the time I went to the loo and back. Clearly the food is not freshly made!!! My food was cold and when I said to a member of staff the response...was not apologetic or friendly. It came back luke warm having clearly been put in a microwave for 30 seconds. The starter we ordered was served at the same time as the mains. I think they really need to visit a good quality restaurant to learn how to provide freshly cooked food. Not one of the three meals were nice. I also ordered a Tia Maria - no idea what it was but certainly not the real stuff. If it was it must have been lying for some time. Felt like I had thrown money away.More

Date of visit: June 2022
Helpful?1  
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Reviewed June 12, 2022 via mobile

We visit this place for several years now. Food is always consistently good, however, service went downhill since last lockdown. Waitresses are generally friendly, but managers (staff wearing combination of black and white) are very rude. Short haired young lady wearing white shirt with sleeveless...black tuxedo took our order. While she was putting plates on our table, I have asked if it's possible to have fork instead of chopsticks. When ignored, I repeated myself. After a while, she looked at my partner asking about the order, like I didn't exist, while I was right next to her. Immediately, I thought she doesn't like people from my group (Eastern European). The order came disorganized (chicken dish came first and got cold while waiting for noodles). You could blame it on place being busy. Unfortunately, this sort of thing happens all the time for the last two years. After finishing meal I asked one of the waitresses for toilet directions and was pointed towards it without any comments. I went through the dining area, which was half empty. Then, older lady (in manager clothing) has shouted behind my back, seemingly agitaded. Apparently, to access toilets you need to walk through staff counter area (which is not obvious as it's their working space) or else face her wrath. I've been told that "Next time, you will go here", "I told you, now you know". Oh well, there will be no next time. Thank you for doing it on our anniversary. One star above bare minimum rating is for a good food only, it's not chef's fault.More

Date of visit: June 2022
Helpful?3  
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Reviewed June 2, 2022 via mobile

Brought my wife and two of our kids here to eat during our vacation in London. The atmosphere and food were great. The cleanliness was ok and had room for improvement. Certainly clean enough for us to go back, but had room for improvement. Prices...were fair for high quality of the food.More

Date of visit: June 2022
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Reviewed May 30, 2022 via mobile

We were looking for some proper Chinese food so our kids could try new items and this did not disappoint. We got the golden set menu and the kids tried all the dishes. Some new favourites for them. Most surprising was the amount of food,...with some set menu the portion sizes leave you hungry. Here it was not the case. A very happy family on their way home with new dishes they like.More

Date of visit: May 2022
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Reviewed May 26, 2022

The only place with a line waiting to get in, so I was curious. Good food, dreary ambiance, poor service.

Date of visit: May 2022
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Reviewed May 20, 2022 via mobile

A very big place, we are 5 at all and we eat for 20£ each. The food was very good despite a dish which was a little bit burned. The service is not very attentive but a people who look like the patron is very...well intentioned and kindMore

Date of visit: May 2022
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Questions & Answers
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darwinhsf
September 25, 2021|
Answer
Response from BernardBertram | Reviewed this property |
Probably for the evening but I doubt they have time to answer the phone for lunch. Incomprehensible anyway.
0
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331jenc
June 28, 2021|
Answer
Response from BernardBertram | Reviewed this property |
Yes, indeed it is
-1
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Kaneia83
July 1, 2018|
AnswerShow all 7 answers
Response from Welcrime1 | Reviewed this property |
No there not
0
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Frequently Asked Questions about Golden Dragon

Yes, Golden Dragon offers takeout services.

Yes, Golden Dragon is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Golden Dragon is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3
  • Value: 3
  • Atmosphere: 3