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Ratings and reviews

#1,040 of 2,092 Quick Bites in London
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Asian, Taiwanese
FEATURES
Takeout, Delivery
Reviews (84)
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59 results
Traveler rating
19
16
9
2
13
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LanguageEnglish
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Traveler rating
19
16
9
2
13
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Reviewed June 8, 2022 via mobile

Best bubble tea everrrr!! Recommend the Taro Milk Tea with pearls! It’s just yummy! A very refreshing drink :) and just the perfect combination on a summer day.

Date of visit: June 2022
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Reviewed May 12, 2022

Warning to all their customers, DO NOT buy drinks there! Ordered a Lychee black tea and was so shocked to see that this tall, long hair, slim, male , chinese staff prepare drinks with ice that fell on the floor! Then he suddenly grab the...dirty rag and rinse it before doing my drinks! The drinks taste like dirty rag after 30 mins wait! Disgusting tea shop! Reported to Westminster Council.More

Date of visit: May 2022
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Reviewed April 22, 2022 via mobile

Haven't had bubble tea in 11 years! Chatime taste exactly like the ones in Hong Kong! It was nice! The price was reasonable, the service was great! Definitely will be going back whenever I get the chance too!

Date of visit: April 2022
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Reviewed February 22, 2022

Horrible bubble tea with sticky and over boiled tapioca. I am a big fan of Chatime brand worldwide. Yesterday (22/2/2022) went first time in to the branch In Chinatown (London). Slow service first of all. Me and my boyfriend were completely ignored or discriminated with...no eye contact and chance to be served. The waiter forgot to give us a ticket with waiting order number of the order so i had to ask myself. They put ice into the drink but I asked without!! Also the main and the worst part is the final product. The overboiled sticked and wrongly boiled tapioca were impossible to suck whatsoever! Through that paper straw was impossible to drink the tea and disgusting tapioca and the milk tea looked like the milk/cream was off and had weird bits inside. Never coming back and now having doubts about the whole chatime brand unfortunately which was my favouriteMore

Date of visit: February 2022
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Reviewed May 31, 2021 via mobile

Came here for bubble tea after a long time. Queue took much longer than expected. Server was friendly and helpful though they didn't have the flavour I wanted. Tastes good, but a bit pricey. But decent overall!

Date of visit: May 2021
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Reviewed August 30, 2020 via mobile

Don't expect super fast service would be my first message. However, mr.impatient here was impressed with the quality of the tea. Huge amount of choice (see menu) I went with the old favourite - milk tea with pearl. Normal amount of sugar and ice (never...knew that was a choice). Tasted great and the tapioca "pearls" were of a good size and chewy. £4.50 for the large size. Would definitely visit again!More

Date of visit: August 2020
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 29, 2020

I buy a lot online on chatime app or deliveroo. Most of the time they send me a wrong order, broken or something is missing. It's very difficult to contact their customers service because chatime app doesnt work properly so my only option was contacting...them on Instagram. Even though I told them about the issue they didn't care in fact I still receive missing products and I had to text them several time for a refund. Very poor customer service nobody cares and listensMore

Date of visit: May 2020
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Reviewed February 2, 2020

The staff were nice, the tea was brilliant and the playlist was amazing💖 I would recommend for anyone in the area💖

Date of visit: February 2020
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Reviewed December 11, 2019

My daughter bought a few large teas. Charged for various items but did not give popping balls. My daughter returned to query that she could not see them & told by staff she had put them in the tea. Other staff insisted she had witnessed....My daughter apologised and backed off. This happened before a few months ago. Charge for them is on sticker & my bill. Don’t trust them.More

Date of visit: December 2019
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Reviewed October 23, 2019

It was cute and sweet. The staff was good. The tea was amazing. Defiantly give it a go if you’re in the area !

Date of visit: October 2019
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Reviewed August 4, 2019 via mobile

Lots of choices and the bubble tea here is great! It is a busy place during hot days but if you are lucky you can manage to sit inside but most people just get a takeaway.

Date of visit: August 2019
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Reviewed February 19, 2019

Bubble tea is AMAZING! good room space but packed with people. Come when not busy. Staff not rude at all.

Date of visit: February 2019
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Reviewed December 27, 2018 via mobile

I have no words to describe the rudeness and evil looks of the staff. It ruined the whole experience. My friend and I decided to get Bubble Tea and after waiting for a while we were finally called to the counter. There the whole drama...began, when instead of MY order I accidentally touched MY FRIEND'S order (how dare I!). The employee freaked out and in a very mean way shouted "THIS IS NOT YOURS" and aggressively pulled it out of my hand. So disrespectful, sooner or later I would have realised by looking at the color of it. For a second my friend and I stood there speechless, since we couldn't believe that anyone with such manners could work in costumer service. I explained that it was my friend's and we are there together anyway. She looked at me as if I were a criminal. Shameful! I had to come to Tripadvisor two months after the incident cause I still think of her as the worst employee i have ever seen in my life and needed to speak my mind. What a shameful title to be given... People, be prepared! P.S. There is many competent and positive people in a metropolitan like London, reevaluate your staff. Take care of your image.More

Date of visit: October 2018
Helpful?2  
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Reviewed November 27, 2018 via mobile

The queue is always out the door but it's well worth it! The bubble tea is very yummy here. Also very customisable, probably one of the larger varieties of toppings that I've seen compared to other bubble tea places. The staff aren't friendly but who...cares, just grab your yummy bubble tea and go! I always order the original milk tea with tapioca pearls, can't go wrong with that!More

Date of visit: November 2018
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Reviewed September 17, 2018 via mobile

Having been a regular at Chatime in Chinatown for many years, their bubble tea is always good albeit nothing special. However when me and my friend visited yesterday, we had asked for a carrier bag as we had bought an extra bubble tea as takeout...to bring to a friend‘s house. Upon politely making this request, the lady became very moody for no apparant reason and threw the bag on the counter and looked away in total disgust. I was truly appalled by this subpar level of customer service which I have never before experienced at this branch. The store was not busy either with only 2 or 3 people in the queue so her behaviour was totally unwarranted and inexcusable. Needless to say they have lost a valuable customer in me and next time I want a bubble tea I will be going to one of their many nearby competitors instead.More

Date of visit: September 2018
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Chatime - London Chinatown

Yes, Chatime - London Chinatown offers takeout services.

Yes, Chatime - London Chinatown offers delivery services.

Chatime - London Chinatown is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 2.5