We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

#999 of 1,995 Quick Bites in London
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Asian, Taiwanese
FEATURES
Takeout
Reviews (79)
Filter reviews
54 results
Traveler rating
17
15
9
2
11
Traveler type
Time of year
LanguageEnglish
More languages
Traveler rating
17
15
9
2
11
See what travelers are saying:
Selected filters
FilterEnglish
Updating list...
Reviewed 4 weeks ago via mobile

Don't expect super fast service would be my first message. However, mr.impatient here was impressed with the quality of the tea. Huge amount of choice (see menu) I went with the old favourite - milk tea with pearl. Normal amount of sugar and ice (never...knew that was a choice). Tasted great and the tapioca "pearls" were of a good size and chewy. £4.50 for the large size. Would definitely visit again!More

Date of visit: August 2020
Helpful?1  
Reviewed May 29, 2020

I buy a lot online on chatime app or deliveroo. Most of the time they send me a wrong order, broken or something is missing. It's very difficult to contact their customers service because chatime app doesnt work properly so my only option was contacting...them on Instagram. Even though I told them about the issue they didn't care in fact I still receive missing products and I had to text them several time for a refund. Very poor customer service nobody cares and listensMore

Date of visit: May 2020
Helpful?
Reviewed February 2, 2020

The staff were nice, the tea was brilliant and the playlist was amazing💖 I would recommend for anyone in the area💖

Date of visit: February 2020
Helpful?
Reviewed December 11, 2019

My daughter bought a few large teas. Charged for various items but did not give popping balls. My daughter returned to query that she could not see them & told by staff she had put them in the tea. Other staff insisted she had witnessed....My daughter apologised and backed off. This happened before a few months ago. Charge for them is on sticker & my bill. Don’t trust them.More

Date of visit: December 2019
Helpful?
Reviewed October 23, 2019

It was cute and sweet. The staff was good. The tea was amazing. Defiantly give it a go if you’re in the area !

Date of visit: October 2019
Helpful?
Reviewed August 4, 2019 via mobile

Lots of choices and the bubble tea here is great! It is a busy place during hot days but if you are lucky you can manage to sit inside but most people just get a takeaway.

Date of visit: August 2019
Helpful?
Reviewed February 19, 2019

Bubble tea is AMAZING! good room space but packed with people. Come when not busy. Staff not rude at all.

Date of visit: February 2019
Helpful?
Reviewed December 27, 2018 via mobile

I have no words to describe the rudeness and evil looks of the staff. It ruined the whole experience. My friend and I decided to get Bubble Tea and after waiting for a while we were finally called to the counter. There the whole drama...began, when instead of MY order I accidentally touched MY FRIEND'S order (how dare I!). The employee freaked out and in a very mean way shouted "THIS IS NOT YOURS" and aggressively pulled it out of my hand. So disrespectful, sooner or later I would have realised by looking at the color of it. For a second my friend and I stood there speechless, since we couldn't believe that anyone with such manners could work in costumer service. I explained that it was my friend's and we are there together anyway. She looked at me as if I were a criminal. Shameful! I had to come to Tripadvisor two months after the incident cause I still think of her as the worst employee i have ever seen in my life and needed to speak my mind. What a shameful title to be given... People, be prepared! P.S. There is many competent and positive people in a metropolitan like London, reevaluate your staff. Take care of your image.More

Date of visit: October 2018
Helpful?2  
Reviewed November 27, 2018 via mobile

The queue is always out the door but it's well worth it! The bubble tea is very yummy here. Also very customisable, probably one of the larger varieties of toppings that I've seen compared to other bubble tea places. The staff aren't friendly but who...cares, just grab your yummy bubble tea and go! I always order the original milk tea with tapioca pearls, can't go wrong with that!More

Date of visit: November 2018
Helpful?
Reviewed September 17, 2018 via mobile

Having been a regular at Chatime in Chinatown for many years, their bubble tea is always good albeit nothing special. However when me and my friend visited yesterday, we had asked for a carrier bag as we had bought an extra bubble tea as takeout...to bring to a friend‘s house. Upon politely making this request, the lady became very moody for no apparant reason and threw the bag on the counter and looked away in total disgust. I was truly appalled by this subpar level of customer service which I have never before experienced at this branch. The store was not busy either with only 2 or 3 people in the queue so her behaviour was totally unwarranted and inexcusable. Needless to say they have lost a valuable customer in me and next time I want a bubble tea I will be going to one of their many nearby competitors instead.More

Date of visit: September 2018
Helpful?4  
View more reviews
Best nearby
Best nearby hotelsSee all
My Bloomsbury
1,261 reviews
.46 miles away
Courthouse Hotel
1,880 reviews
.43 miles away
The Savoy
6,222 reviews
.45 miles away
Strand Palace
14,422 reviews
.42 miles away
Best nearby restaurantsSee all
Wan Chai Corner
746 reviews
.01 miles away
New Loon Fung
492 reviews
.01 miles away
Leong's Legend
303 reviews
.03 miles away
Haozhan
701 reviews
.02 miles away
Best nearby attractionsSee all
Leicester Square Theatre
184 reviews
.06 miles away
Chinatown
2,406 reviews
.05 miles away
Shaftesbury Avenue
114 reviews
.03 miles away
Notre Dame de France
31 reviews
.07 miles away
Questions & Answers
Get quick answers from Chatime - London Chinatown staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing