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2
Mon, 11/30
8:00 PM

Ratings and reviews

#153 of 2,424 Bar in London
#1,213 of 16,990 Restaurants in London
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British, Pub, Gastropub
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Late Night, Drinks
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meals, features, about

Location and contact

1.1 miles from WWT London Wetland Centre
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Reviews (175)
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161 results
Traveler rating
120
29
5
5
2
Traveler type
Time of year
LanguageEnglish
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Traveler rating
120
29
5
5
2
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Reviewed October 22, 2020

Entered the cross keys pub in the late night to entertain me and a close friend with food and drink. I ordered the traditional staple of Steak and kidney pie,with a side of Onion rings, quite a simple dish to prepare nothing could go wrong!!!!....Delivered the food I ordered,Broke into the pie, not as I would of expected a light fluffy crust which breaks easy,Not in the slightest. Needed to break open the crust with a huge thrust of my knife I was provided with. This would not be the first time I had this unfortunate occurance. I passed on my concerns to the waitress who said she would pass on my concerns to the chef. Was not offered any alternative e.g complimentary drink/Dessert etc. The pub is a lovely haven away from the hustle and bustle of the world problems. But I would order an alternative to the for mentioned dish.More

Date of visit: October 2020
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Reviewed September 30, 2020

A true west London gem of a pub. Friendly bar staff, great selection of beers and wines, good food, private rear garden.

Date of visit: September 2020
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Reviewed September 5, 2020

first time here. Attending a 50th birthday.first impressions was it was clean and friendly looking. The food was excellent, the toilets were spotless ( yes for a British pub! ), the staff were fantastic. The other customers were very friendly and of all ages. Just...a lovely relaxed and great pub.More

Date of visit: September 2020
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Reviewed August 25, 2020 via mobile

such a lovely pub! Great to see them taking all the correct COVID measures to ensure people are safe! I was served by a lovely young lady called Sammy, she was very polite and helpful! Recommended some great food choices and was smiley! The manager...Mick has made great changes in line with COVIDMore

Date of visit: August 2020
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Reviewed August 10, 2020

Nice beer garden, good social distancing in place, but food just ok. No chips! Cricket on TV. Won’t rush back

Date of visit: August 2020
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Reviewed January 24, 2020

Booked a table for dinner when we arrived in London. Absolutely great pub with great atmosphere, really good English pub grub, very well kept beer and really good friendly staff. Will definitely go back again when we return to the area..... Thanks to all the...staff involved...More

Date of visit: January 2020
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Reviewed October 23, 2019

Stumbled on this traditional and tucked away pub after looking for a new regular quiz on a Thursday evening. What we found was a lovely atmosphere amongst the regular teams and a fun, yet challenging, quiz! Great selection of beers and wine, welcoming and attentive...staff and Landlord. My friend had a bar snack (a huge fish-finger sandwich) and said it was good. Looking forward to returning and also to pop by in the summer, as it looked like there was a reasonably good-sized outdoor seating area at the rear.More

Date of visit: October 2019
Helpful?1  
Reviewed October 13, 2019

We stumbled on the Cross Keys after having dinner at the Carpenter's Arms, and loved its ambience. It manages a perfect combination of old-fashioned boozer and three-quarters modernised public house - it's ever-so-slightly ramshackle, it has divided up spaces, it has a bunch of regulars,...and it's friendly. Great place, wish I lived closer! We didn't eat, so I can't review the food - but I've given it 4 stars in anticipation of next time.More

Date of visit: October 2019
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Reviewed September 22, 2019 via mobile

Arrived about 19:45 to find a busy pub. Service was good, however that's where it ends. Beer was for me a little on the warm side. Ordered the fish and chips and despite asking the barman if it was fresh fish not frozen and assured...that it was fresh. What turned up was most definitely a frozen chunk of unknown species, grey and not flaky whatsoever. As for freshly battered, I simply don't believe that it was, it was soggy and the chips were also frozen. I queried it with who I presumed was the manager, who confirmed that the fish was frozen, but it was freshly battered. Overall I would give zero stars, but good old TA won't allow that. Next time I will eat in Chiswick high street where there is far better quality on offer.More

Date of visit: September 2019
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mtpearson, Owner at The Cross Keys, responded to this reviewResponded October 1, 2019

thank you for your review, we are always keen to hear feedback wether good or bad. However I spoke with you for a few minutes and you never mentioned that the fish and the chips were under cooked, and my staff also checked back and...More

Reviewed August 25, 2019 via mobile

Great for relaxed conversation and a pleasant late evening drink. Great staff, friendly and accommodating.

Date of visit: August 2019
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Questions & Answers
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ArchieBear2013
January 11, 2015|
AnswerShow all 4 answers
Response from Alison B | Reviewed this property |
Yes it's good for all ages
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