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Tortilla Charing Cross

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Ratings and reviews

#3,806 of 19,131 Restaurants in London
Certificate of Excellence2015 Winner
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Mexican, Latin, Fast Food, Central American
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner
View all details
meals, features, about

Location and contact

Reviews (217)
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154 results
Traveler rating
46
62
23
8
15
Traveler type
Time of year
LanguageEnglish
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Traveler rating
46
62
23
8
15
Show reviews that mention
All reviews burrito guacamole tacos rice beef salad mexican food seating upstairs and downstairs near trafalgar square a quick bite to eat national gallery place to eat fresh ingredients lunch time at lunchtime chipotle strand
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1 - 10 of 154 reviews
Reviewed 1 week ago via mobile

Popped in here with a friend for a quick pre-theatre bite of food. On the plus side, the staff serving were pretty friendly and the frozen margaritas were great. But the food counter looked messy and unappetizing and the food didn't appear particularly fresh. I...More

Date of visit: July 2019
21  Thank smilgaki
Reviewed 2 weeks ago via mobile

Dine in in this place is not welcome as the bins are overfull and tables are dirty. Feels like the customers need to clean the tables themselves. Beef burito was real good.

Date of visit: July 2019
Thank jairajl2019
Reviewed 3 weeks ago via mobile

I have visited this branch on multiple occasions. Every time they have no peppers. People have mentioned here that the staff are rude. I’ve previously encountered a negative experience with one of the staff members. She still works there, looks very miserable. She’s quite rude...More

Date of visit: November 2018
Thank 432amitj
Reviewed June 15, 2019 via mobile

Usually I love tortilla however this one was ruined by the extremely rude staff. If you couldn’t hear them they would literally shout back at you in a rude manner. There was some arguments between staff and this was horrible to witness. Seemed to me...More

Date of visit: June 2019
Thank Global00192117446
Reviewed May 18, 2019 via mobile

We were looking for a quick place to stop for a bite to eat and decided to give Tortilla a try as it was very close to our hotel. The model is very similar to the Chipotle restaurants in the USA where you go through...More

Date of visit: May 2019
1  Thank iAbroadwithallergies
Reviewed May 1, 2019 via mobile

Staff were very abrupt and unwilling to clearly explain the order process. Lady taking the order was rolling eyes and clearly annoyed that as ‘first time customers’ we didn’t know how it works. Not as clear cut as SuBway. Staff were not very customer friendly....More

Date of visit: April 2019
Thank 602racquels
TortillaUK, Team Tortilla at Tortilla Charing Cross, responded to this reviewResponded May 10, 2019

Oh dear, that doesn't sound right at all so we really appreciate you making us aware of this! It would be great if you could complete our feedback form on our website so we can fully investigate this with the crew and set things right...More

Reviewed April 9, 2019

As usual, wanted to try somewhere new for me, I had the naked burrito, found the toppings thing a bit confusing and staff weren't up to explaining properly. The menu card thingy is a good idea, the food was good, not world beating but pretty...More

Date of visit: July 2018
Thank TR6-KID
Reviewed February 8, 2019 via mobile

This is the same concept of Chipotle from America! It's quite good. Not as good as Chipotle but a decent substitute for sure. You can choose between bowls and burritos, choose your rice, beans, meat, etc. After 3pm the have quesadillas. They have seating upstairs...More

Date of visit: February 2019
Thank Scott G
Reviewed January 28, 2019

Burritos are amazing! You can choose what ingredients you want and make your burrito as you like! Stuff friendly and helpful! Location great! It can be very busy and you might not find a table to seat! Best option for a quick meal!

Date of visit: April 2018
Thank Marietta T
Reviewed January 23, 2019

I have been a big fan of Mexican food since my first Burrito in San Francisco (1982). I love the concept of making it to your own taste. Fill in what I like and top it with hot salsa. Lunch time line is long but...More

Date of visit: January 2019
Thank Nordic_nomad
TortillaUK, Team Tortilla at Tortilla Charing Cross, responded to this reviewResponded January 24, 2019

Aww thank you so so much for this - you've made our day 😃 Specially when we hear from big burrito lovers like yourself! See you again soon for more yummy lunch 😎

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Nearby
Trafalgar Square / Embankment
With its iconic Nelson’s Column, majestic oversized
lions and brightly-lit fountains, Trafalgar Square is
not just considered the heart of this bustling London
hub, but the very core of the city itself. Beyond this
esteemed gathering place are more famous icons, as
well as a disproportionate numbers of the city’s most
popular cultural attractions including the National
Gallery and many West End theaters. Along the way to
...More
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