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Message from Tripadvisor: This business is temporarily closed until 12/02/2020

Ratings and reviews

#1,109 of 16,990 Restaurants in London
Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Mentioned in

  • Burger and Lobster – Singapore Chilli Lobster Rolls, Fresh Lobsters And Average Burgers, At London – DanielFoodDiary.comdanielfooddiary.com
Special Diets
Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
American, Seafood
FEATURES
Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service
Reviews (3,730)
Filter reviews
2,707 results
Traveler rating
1,365
909
281
75
77
Traveler type
Time of year
LanguageEnglish
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Traveler rating
1,365
909
281
75
77
Show reviews that mention
All reviews lobster burger fries salad garlic butter sauce dean street simple menu worth the wait wait for a table fast food combo soho bib pounds branch bun theatre
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Reviewed 3 days ago via mobile

Food and drink was amazing Not over priced absolutely perfect and very filling . Smart casual dress was a nice place to go not to loud but not like a library overall was a very nice evening the waiters made it extra special by being...so human in these strange timesMore

Date of visit: November 2020
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Reviewed 3 weeks ago

Supremely disappointing visit. Having come two weeks earlier to the Leicester Square B&L and leaving really impressed I was expecting the same standard yesterday but was really let down. The lobster we had was soaking wet and slimy - rather than having been steamed it...was almost waterlogged and made the whole experience actually unpleasant to eat. Server tried to explain that this is how the lobster comes, it's soft rather than uncooked. While I understand that, lobster should not be dripping when it comes out the kitchen - I've never been grossed out by eating lobster but yesterday it was a mess.More

Date of visit: November 2020
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Reviewed 3 weeks ago via mobile

Terrible service my friend and I had come for dinner and the waiter had completely rushed us and did not listen to thing to say. we had ordered drinks which never came even after our meals were given to us and even after we had...finished which meant we had to get them removed from the bill. we had even asked for smaller items such a ketchup again which was never given to us. Waiters never came back to the table to check on us and made sure we had been given everything because of all of this we had asked for the service to be removed there are much better restaurants to go to in the soho area.More

Date of visit: November 2020
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Reviewed 3 weeks ago

Walking into the restaurant, I was rudely greeted and told to wait outside although we was on time. When ordering the waiter was extremely rushed and was not listening to what we wanted. As a result our drinks did not come, therefore we cancelled the...drinks. We had asked for ketchup for our fries which was also not provided.More

Date of visit: November 2020
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Reviewed 4 weeks ago

Had an amazing time, food was brought very quickly And drinks were delicious and an special thanks to our waiter Raphael who was the perfect host

Date of visit: October 2020
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Reviewed October 20, 2020

I went here for my birthday dinner with a group of friends, Carlos our server was great and he really went the extra mile and made my birthday special. The food was amazing and good value for money. 10/10 would recommend!

Date of visit: October 2020
Helpful?
Reviewed October 14, 2020

Back at this place since 2 years ago, and oh my did the quality dropped. We order a full lobster and a lobster roll, the lobster roll is good, but this has to be the tiniest lobster I've eaten, swear I've seen a shrimp with...more meat than this. I guess for £20 it's borderline not a rip off, but disappointed to say the leastMore

Date of visit: October 2020
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Reviewed October 12, 2020 via mobile

Ate here with my wife on a Sunday night. Service was just okay. Food was average - starters were barely warm and mains (burger/ lobster) disappointing. High end prices for a very mediocre meal from a chain which seems to lean towards profit for its...shareholders rather than pleasure for its customers - a great shame. Idea is great, execution abysmal. Just being honest - sorry!More

Date of visit: October 2020
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Reviewed October 11, 2020

They didn’t allow us to go inside for half an hour and forced us to wait outside. I went with a group of freind for one of their 18th bday and they service we were provided when bieng polite and complicit with all staff was...completely despicable. Our waiter who I don’t know his name was taking advantage of my table to my knowledge. They could have been taking advantage of the other two tables as well. He did not explain anything or listen to us when we told him as soon as we got there that my table of four had all payed the £10 deposit. In the end he tried to pay us something like 150 for less than a £100 meal as we all got something small. Then they all brought our food less than 20 miniatures before we were supposed to leave we were waiting in total about an hour for the food. Then the waiter tried to trick us again by not specifying the extremely high service charge, which was higher than any of our other 2 6 people tables which he then said was more per person which makes no sense at all as we had the least amount of people on the table, was completely optional and we did not actually have to pay at all which before he was forcefully charging us before one of our freinds told me. Then when we were discussing our payment as a table of four had 150 pounds when the table of 5 next to us had 110 he for some reason commented on our financial status and was ,I don’t exactly know why, but making fun of us by saying poor guys and I had a good mind to leave the restaurant without paying as this really upset me. I’m conclusion this restaurant had the worst service provided to me for an extremely long time and should not be the level of such a large franchise as burger and lobster.More

Date of visit: October 2020
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Reviewed October 11, 2020

My son last night booked a table with his friends for a 18 bday party but when they reached the burger and lobster in SoHo they ve been treated with rudeness and trying to take advantage trying to make them spend extra money and asking...them service charge even tho It’s optional he also did not specify that the ch’esse and bacon on your burger was not free. Even though we booked our tables 3 people were turned away without being given their deposit back, after they had let us in 35 min late and gave us only 15 minutes to eat our food before they try kick us out. Overall terrible experience would never recommend to come to this restaurant they managed to ruin a 18th birthday party., the Same one in Leicester Square is way better and more professional. If ur ever in soho I’d better recommend going McDonald Staff is more polite and foods cheaper🤣More

Date of visit: October 2020
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Questions & Answers
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Trip12103799456
September 10, 2020|
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Response from TaniaBPI | Reviewed this property |
Depends,not everyone...but you can find this kind of girls as well sure ...
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clerkio
March 12, 2020|
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Response from burgerandlobstersoho | Property representative |
Hi Yes we have a good selection of beer in all our sites., this includes draught , bottled and cans. Hope to see you soon so you can try for yourself
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clares264
May 26, 2018|
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Response from Johncdhk | Reviewed this property |
I believe they do
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