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Westfield Shopping Centre | Southern Terrace, London W12 7SL, England
+44 20 8749 8845
12:00 pm - 12:00 pm
Closed now
See all hours
Sun - Sat 12:00 pm - 12:00 pm
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191 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
Showing 182: English reviews
Level Contributor
5 reviews
3 restaurant reviews
2 of 5 bubbles Reviewed 1 week ago via mobile

They can do much better in service!! They need to have attention to detail! Need to check on customer more than sit behind and wait for us to keep waiving n calling them!!! The only reason we went twice was my parter loves sheesha!!! Bit pricey!!!

Thank Nabinagurung
Level Contributor
22 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

My partner and I have been to this restaurant 3 times. Since the last time we visited, the quality of food has decreased significantly even that I have had exact the same lamb dish every single time. So, the quality of food declined, but something remained constant: TERRIBLE SERVICE. 12,5% service charge for what? Stuff who showed as to the... More 

Thank Kristina M
London, United Kingdom
Level Contributor
90 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago

Our meal was OK, but my main concern is this: the bill included 12.5% for service, which was clear and fair enough. However, when the manager handed the card machine back to me on the screen was the option to give a gratuity or not. When I questioned this, explaining we were already paying service, he became rather defensive and... More 

Thank TravelMan956
London, United Kingdom
Level Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago via mobile

My girlfriend & I visited this restaurant and it has to be one of the worst Lebanese places i have eaten at, we ordered the calamari as starters and it was very rubbery and bland, for mains we ordered lamb cous cous & and another lamb dish, the cous cous was extremely watery and the veg that came with it... More 

Thank AzadR17
Level Contributor
40 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

So many staff, all useless. Were there for over two hours, never asked if we wanted more drinks, had to ask twice to get more drinks. Lots of staff using the clienteles toilet which was strange. I had to wait a long time for a member of staff to stop taking g Pictures of herself in the toilet in order... More 

Thank Kate T
Level Contributor
3 reviews
3 restaurant reviews
1 of 5 bubbles Reviewed 4 weeks ago via mobile

My friend and I went here for dinner last Friday. The man who showed us to our table was dismissive and barely spoke. I got the chicken Taouk which was burnt on one side and sneakily placed burnt side down on the plate so I didn't notice until I took a bite. Nobody asked if our meal was ok. It... More 

Thank Anna-Marie H
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 12, 2017 via mobile

Poor food and terrible service. Staff didn't have a clue. The worst Lebanese we have ever had. Had to leave the meal half way through. Wasted money...

1 Thank Taseen R
Level Contributor
64 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed February 4, 2017

Was in the neighborhood and fancied some thing different. Have had Lebanese before and went for a sampler option that was okay but had better elsewhere. Service was good. Not sure if I'd come back.

Thank Christopher F
Brentford, United Kingdom
1 review
1 of 5 bubbles Reviewed January 30, 2017

The food was too salty and the staff was rude. No point going to this place. Food took 30 minutes to deliver. There was a curry type dish. However, no spoons served. The lamb was old and bad taste. If you go for the gril, it might be okay.

Thank kasungunaratna
London, United Kingdom
Level Contributor
26 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed January 26, 2017

The food in the restaurant is actually nice, the chicken and lamb were very well cooked and good quality. The restaurant decor is nice and there is a nice intimate vibe. The only problem was, the heating was off and it was freezing! The staff and chefs seem to have a great time chatting and service is the last thing... More 

Thank Desi_Jatt

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
    3 of 5 bubbles
Lebanese, Middle Eastern, Mediterranean, Halal
Lunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Serves Alcohol
Open Hours
12:00 pm - 12:00 pm
12:00 pm - 12:00 pm
12:00 pm - 12:00 pm
12:00 pm - 12:00 pm
12:00 pm - 12:00 pm
12:00 pm - 12:00 pm
12:00 pm - 12:00 pm
Location and Contact Information
  • Address: Westfield Shopping Centre | Southern Terrace, London W12 7SL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8749 8845

Questions & Answers

Questions? Get answers from Mandaloun staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?