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The Balcon

#155 of 17,925 Restaurants in London
Certificate of Excellence
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8 Pall Mall, London SW1Y 5NG, England
+44 20 7389 7820
Website
Today
6:30 am - 11:00 pm
Closed now
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Hours:
Sun 7:00 am - 10:00 pm
Mon - Fri 6:30 am - 11:00 pm
Sat 7:00 am - 11:00 pm
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1,032 Reviews from our TripAdvisor Community

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Showing 926: English reviews
Lordgin1
Level Contributor
144 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Balcon is an excellent restaurant with great service and high end food. Attached to the prestigious Sofitel Hotel, Balcon offers an upscale experience where the host is friendly and the servers are exceptional. The high ceilings and natural lighting from the large windows make this restaurant very warm and inviting. Within a stone’s throw to the theaters, Balcon proves to... More 

Helpful?
1 Thank Lordgin1
Cranbrook, United Kingdom
Level Contributor
29 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Delicious afternoon tea for Mother's Day, lovely surroundings with brilliant service, great location for links to Charing Cross.

Helpful?
Thank Helen S
N_Pesty, General Manager at The Balcon, responded to this review

Dear madam, I am really pleased to hear that you have had a magnificent Afternoon Tea experience to celebrate Mother's day. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

New York City, New York
Level Contributor
123 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

The space is cool, like a repurposed bank. We had dinner here, and the restaurant was so packed it was a bit hectic and loud. The lighting is way too bright for dinner, all the lamps are turned up to maximum level, it wasn't really romantic. And again, it felt a bit too crowded. The staff was good and tried... More 

Helpful?
Thank BillGibson1
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, I thank you for your feedback. The restaurant may get busy sometimes, luckily for us. Being busier means being a bit louder than usual indeed. On the other hand I am pleased to hear that we have met your expectations in terms of food. Thank you for your compliments about breakfast. We look forward to your next visits.... More 

Dorset, United Kingdom
Level Contributor
339 reviews
162 restaurant reviews
common_n_restaurant_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

This restaurant is ideally placed for theatre land and the Westminster /St James / Piccadilly area. Whilst many restaurants in this price range serve very good foods, the Balcon's menu is well designed without being pretentious. They serve some of the best French Onion soup in London!The quality of the food overall is very high and the menu has something... More 

Helpful?
1 Thank Babyalmie
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, I thank you for such positive feedback. Your compliments about our attentive, high standards of services are our utmost reward. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

Harbury, United Kingdom
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW via mobile

We visited yesterday for afternoon tea as a family celebration, and had a really special time. The food was excellent and the service was first class - very attentive waitresses offering frequent top ups of tea & coffee. They even gave us one of their hotel umbrellas as it looked like it might rain as we were leaving! A thoroughly... More 

Helpful?
1 Thank chillhilly
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, Thank you so much for your words of praise. Your entire satisfaction is our utmost reward. We look forward to welcoming back the whole family on many other occasions. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

Maidenhead, United Kingdom
Level Contributor
291 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

We have dined here before and love the ambience and decor. Food is usually very good as well. This was our first Sunday Brunch there with free flow champagne and Bloody Mary station. We just had the champagne which is served for 90 minutes from the first glass. They were very good at topping up! We were rather disappointed with... More 

Helpful?
1 Thank Jmahg
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, I thank you for your feedback. I am sorry to hear about the food. Please rest assured that this does not reflect our normal standards. I will definitely look into it with the Chef. Thank you again for your comments and I look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

Dorset U.K.
Level Contributor
135 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Took my Wife here whilst we staying in London. Had booked a meal deal for two, with a reservation for 7.15, to be sure of a table would be available. Good welcome from the young Lady at reception. Having looked at the Menu, decided to go A la Carte which was handled by the Waiter, and the Receptionist without question.... More 

Helpful?
1 Thank bevilj
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, I thank you for taking the time to tell us about your great experience at The Balcon be food and be service wise. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

Nottingham, United Kingdom
Level Contributor
82 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW via mobile

Visited the restaurant prior to visiting the comedy store . We have been here before although I do feel this time the service levels have dropped . We booked a table in advance , entered the restaurant , took a few minutes to find someone to seat us , which is ok but not expected at this type of fine... More 

Helpful?
Thank Wykenio
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, I thank you for your feedback. I am truly sorry to hear about the discrepancies in our service. Please rest assured that it does not reflect our normal standards. I will therefore address it straight away to my team in order to avoid any future re-occurrence. On the other hand I am really pleased to read that you... More 

Fairfax, Virginia
Level Contributor
180 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Met another couple for lunch at this beautiful restaurant in the St. James neighborhood. The menu is varied but not extremely extensive which made it easier to make selections. They also offer a special of the day as well as a 3-course (starter, main and dessert) fixed price menu with wonderful selections. For starters, I had the lobster croquettes which... More 

Helpful?
1 Thank Jan P
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, Thank you very much for your words of praise regarding both the service and the food served to yourself and your husband. This is our utmost reward in order to keep on providing such high standards. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

hertfordshire
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We were a party of 8 for the set 3 course lunch for £25 (plus an extra £5 if you wanted to add a glass of wine - very good value!). Bearing in mind it was a Saturday and the restaurant soon filled up, we were impressed that we were able to have a leisurely meal and were not hurried... More 

Helpful?
Thank chocoholic009
N_Pesty, General Manager at The Balcon, responded to this review

Dear guest, I am truly pleased to hear that yourself and your party were impressed by our attentive, high standards of services. We look forward to welcoming you all back. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
French, European, British, Gluten Free Options, Vegetarian Friendly, Vegan Options
Meals
Brunch, Lunch, Dinner, Late Night
Restaurant features
Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi, Reservations, Private Dining, Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only
Good for
Romantic, Special occasions, Local cuisine, Business meetings, Families with children, Large groups
Open Hours
Sunday
7:00 am - 10:00 pm
Monday
6:30 am - 11:00 pm
Tuesday
6:30 am - 11:00 pm
Wednesday
6:30 am - 11:00 pm
Thursday
6:30 am - 11:00 pm
Friday
6:30 am - 11:00 pm
Saturday
7:00 am - 11:00 pm
Location and Contact Information
  • Address: 8 Pall Mall, London SW1Y 5NG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > St. James's
  • Neighborhood: St. James's
  • Phone Number: +44 20 7389 7820

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Balcon and other visitors
11 questions
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Hong Kong, China
3 months ago
Esher, United Kingdom
4 months ago
london
2 months ago

See all questions (11)

Questions? Get answers from The Balcon staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighborhood