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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Bakeries, Vegetarian Friendly, Vegan Options, Gluten Free Options
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
FEATURES
Takeout, Wheelchair Accessible, Accepts Credit Cards
Reviews (408)
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285 results
Traveler rating
120
83
30
19
33
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Time of year
LanguageEnglish
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Traveler rating
120
83
30
19
33
Show reviews that mention
All reviews cupcakes banoffee red velvet cupcake brownie passion fruit vegan cake victoria station icing selfridges sweetness
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Reviewed 1 week ago via mobile

I was finding it hard to source a celebration cake mid-lockdown 2.0 so thought I’d try Lola’s as they were still open at various locations and were very pleasant when I telephoned with a few questions before ordering. The online ordering process was easy and...I received text/email notifications on the day of collection. I picked the cake up from London Bridge Station where the person behind the counter was very helpful. I got a 5” chocolate heaven cake with a piped personalised message. The cake was good quality and tasty - it’s very sweet, so don’t over order as you won’t want too big a slice. Will definitely use again.More

Date of visit: November 2020
Helpful?
Reviewed 1 week ago

I placed an order for a 9-inch cake and 12 cupcakes for my daughter’s birthday. On arriving at the collection locker, only the cake was there, and it was clearly marked order 2 of 2. I proceeded to contact customer services who then provided me...with the code of all the lockers. Lo and behold, no cupcakes in any of them. This was really gut wrenching because my daughter had planned to take it in on her actual birthday, today, for her friends and I had to drive over 45 mins to get to the collection locker. The customer services lady then asks me if I could go back the following day, and then in the same breath, said actually the locker is full so I'm out of luck…what she can do is given me the cupcake refund and send me on my way. This is the second time I have been disappointed with the service and been told, here's your refund, bye! The previous time, I was presented with a melted cake and asked if I wanted to take it as is?! Needless to say, extremely bad service and will not be returning after being a customer for over 5 years.More

Date of visit: November 2020
Helpful?
Reviewed August 5, 2020 via mobile

Lovely cakes.Tasty and full of flavour. Nice and tasty and well worth a visit. Lovely post lockdown treat.

Date of visit: August 2020
Helpful?1  
Reviewed August 5, 2020

I haf already tasted varieties of chicklate cakes and had red velvet cake anf lemom drizzel. I love love the cakes but i have to say it is more sweet. I enjoy every bite but as i saif that sweetness can be too much. I...wish that they can reduce the sugar a little bit. I dont want to top eating lolas cake. Please pleaseMore

Date of visit: August 2020
Helpful?
Reviewed August 2, 2020

I ordered a Vegan Pistachio and Cherry cake for delivery for my boyfriend birthday. The cake costed me more than 30£, so it was expensive! it was one of the most horrible and disgusting cakes I haveever had...basically it was a very dry and bland...chocolate sponge filled with a thin layer of an undisclosed cream...there was no flavour whatsover of pistachio or cherry, nothing at all, just a dry chocolate sponge topped with a sickle chocolate buttercream. A supermarket bought cake would have been better, I have waisted my money and ruined my boyfriend birthday...cake went straight to the binMore

Date of visit: August 2020
Helpful?
Reviewed July 26, 2020

I usually like my brownies similar to cake texture but this brownie is lovely soft n gooey...nice little treat but i shouldn't have over indulged😅

Date of visit: July 2020
Helpful?
Reviewed June 3, 2020 via mobile

Recommendation from daughter and boy! It did not disappoint. What an absolutely gorgeous cake! Red velvet, moist with the tastiest cream icing. It was beautiful and made our day really special. Thank you so much!

Date of visit: June 2020
Helpful?1  
Reviewed May 24, 2020

Thank you for fixing your mistake and for sending us free muffins via taxi. My prtner’s birthday went great. Thanks to your customer service representative who helped out and organised it all. I am very grateful!

Date of visit: May 2020
Helpful?
Reviewed May 11, 2020

I have to say that despite the good reviews and therefore the high expectations on this service, it was ultimately very disappointing. And believe me, even if I usually have a decent experience with online services, I always leave the best possible review. I will...list the issues I experienced with your service in order of severity: - despite being informed, prior to the delivery, that I would have received an email with the delivery’s ETA, this did not happen; - when I placed the order, I asked to have a short message written on the cake, this wasn't done either; - when I got home, the delivery was placed outside my gate despite me making sure to leave clear instructions to leave the delivery between my gate and my front door for safety concerns, guess what, I found it OUTSIDE the gate; - the delivery was left upside down, they literally either threw it or deliberately turned the box on its head; - the cake was damaged of course and pieces of it fell off, not the way I had hoped it would have been presented at all. That said, again, I am really, extremely disappointed with this service and definitely not recommend it. BAKE A CAKE YOURSELF!More

Date of visit: May 2020
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Reviewed May 8, 2020 via mobile

The BEST brownies!! I ordered a mixed box of 6 brownies for my boyfriend for our anniversary. I did think they were little expensive but giving the current situation I decided to treat us, and I’m so glad I did. Arrived on my selected date...and the brownies are really gooey and gorgeous, and a good size. I would highly recommend for a treat or gift.More

Date of visit: May 2020
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Questions & Answers
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67bosco
April 13, 2019|
AnswerShow all 2 answers
Response from tasha1991oneill | Reviewed this property |
There is a Lola pop up store in Victoria tube station :) quite a varied range.
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