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#3,031 of 17,417 Restaurants in London
Travelers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
$17 - $113
CUISINES
Neapolitan, Campania, Sicilian, Southern-Italian, Italian, Pizza, Mediterranean
Special Diets
Vegetarian Friendly, Vegan Options
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meals, features, about

Location and contact

Chelsea
0.6 miles from Natural History Museum
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Reviews (107)
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LanguageEnglish
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Reviewed 1 week ago via mobile

Found this place on Instagram raving about the pizza and vibe but I must say both were rather average. Not just that, but it was not a very welcoming establishment. When we arrived there was no host to greet us though there were about 5...staff stood around dealing with takeaway orders. After politely waiting a couple of minutes I asked one of them if the restaurant is open or if they’re just doing takeaways. He said it was open and someone would come see to us. After waiting some more someone eventually came to seat us - I think it was the manager. Not very polite and rather blunt. It’s a very small restaurant and with the pizza kitchen being a part of the restaurant all the staff were working frantically in the walkway to get the orders out. It was really loud and not relaxing at all. It’s also quite uncomfortable when you can hear the staff arguing amongst themselves. The pizza itself was also quite average. It was very sloppy so when you picked a slice up the toppings just slid off. I’m thinking this was probably due to all the olive oil that was lathered on top of the pizza. I also had a few pieces that were quite burnt and ruined the taste. It wasn’t bad, but it also wasn’t anything special. I think if the staff had been more friendly and welcoming, and there weren’t people frantically rushing all over the place trying to get takeaways out, it would’ve been a lot more pleasant. It was sort of like being dropped in the middle of a crisis with a sloppy pizza.More

Date of visit: September 2022
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Reviewed September 1, 2022 via mobile

A fantastic Neopolitan style pizza. Superb base and toppings. Staff good. Great starters and puds. Keep it up. I am Italian so appreciate this place .

Date of visit: September 2022
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Reviewed August 21, 2022 via mobile

Apalling is all I can say!!!! I made a booking over the phone the previous day for 6 people. Left my name and mobile number. Arrived promptly on the evening to be told that there was no booking!! The blond manageress was very unhelpful and...totally uninterested in the problem and made me feel like I was lying that I had made a booking despite me showing the phone call time on my phone. Staff basically offhanded and very unwelcoming.More

Date of visit: August 2022
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Reviewed August 14, 2022 via mobile

I had dinner with my partner and we had nice food but the service was very poor. Reading other reviews I see that this place has a problem with customer service. We order two pizzas and two starters. My partner ordered a Frittata and the...waiter brought an antipasto of italian cold meat that we didn't order, the waiter didn't apologise and laughed and said that this was what he wrote in the order, my partner said it was ok so we kept it. I ordered a bottle of still water and the waiter brought me sparkling water.. so I said it and they brought me a bottle of still... the right pizza orders came and they were delicious. At the end the bill came and I saw that the sparkling water that was brought by mistake was charged in the bill and the waiter didn't react to change the bill or do something about it.. he said laughing that this was a night of mistakes and you might not come back again... Seriously this is not the way to work in customer service where you must care for your business.More

Date of visit: August 2022
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Reviewed August 8, 2022

Food was actually decent but chaotic and forgetful service ruined the experience. We ordered some olives to start, they never showed up. My pizza came before the starters and they said "It all just comes when it's ready". OK well you could have told us...that before.... Two starters showed up a minute or two after my pizza, but my partner's gnocci pesto didn't come. Checked up on it a few mins later and waiter went I will go ask the kitchen. 5 minutes later he rocks up and says "Sorry we have no gnocci left. Would you like penne? On the house". She reluctantly says OK (ordered it for the gnocci, not for cheap penne) and it arrived quickly. Then when we got the bill, the gnocci was still on there. Told we couldn't order a final drink either as they had shut the bar. Communication was bad throughout, and we felt forgotten about for the majority of the time we were there.More

Date of visit: August 2022
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Reviewed August 6, 2022 via mobile

The manager is rude and didn’t acknowledge anyones existence until we literally walked through the restaurant asking anyone to acknowledge us. There was another couple waiting longer and someone behind us. I’m not sure if we were suddenly invisible but I don’t wish to go...somewhere so rude. People outside were also discussing how rude the manager was and were fearful to go in and ask about their drinks. Not a cool vibe. Pizza might be nice but overall the people ruined it tonightMore

Date of visit: August 2022
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Reviewed August 6, 2022 via mobile

My family and I attempted to visit last night, and were treated extremely dismissively and rudely by the staff. The website suggested that, while walk-ins were encouraged for smaller parties, tables 6+ were recommended booking. I tried multiple times by both email and phone over...the 10 days leading up to the day to contact the restaurant in order to do this and got no response. When my parents then arrived at the restaurant, the lady on the front desk was extremely rude and, when told of my attempts to contact, merely shrugged at my mum, insinuating she was lying. It was extremely frustrating to then ruin my dad’s birthday dinner.More

Date of visit: August 2022
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Reviewed July 9, 2022

We had the most delicious dinner- amazing salads and a perfect pizza. Service was quick, atmosphere fun and aperol spritz excellent!

Date of visit: July 2022
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Reviewed June 20, 2022 via mobile

A great little tucked away authentic Italian restaurant - great food great vibe great staff great drinks - nothing to not like about this place. A lot of ‘family mama’ recipes to enjoy.

Date of visit: June 2022
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Reviewed June 19, 2022

Amazing food, definetly recomend the pizza's and we had an amazing service from Tiago, the greatest host.

Date of visit: June 2022
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Reviewed June 11, 2022 via mobile

After exploring all day I spotted this place and I was in! I ordered a martini, margarita pizza and tiramisu. Everything was absolutely wonderful! I almost returned the next day, very sad I didn't.

Date of visit: May 2022
Helpful?1  
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Reviewed June 6, 2022 via mobile

Amazing food!!! One of the best of not the best pizza (and more) we've had in London. We just got back from Italy where we had some great food and this one is at least as good if not better.

Date of visit: June 2022
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Reviewed June 6, 2022

One of the nicest Italian restaurants we have been to. Pizzas were delicious with generous toppings. Service was efficient and friendly. Great atmosphere due to decor and staff.

Date of visit: June 2022
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Reviewed May 5, 2022

I called to book a table of 7 for my dad’s bday, then I called to confirm 8 people and the guy on the phone told me it would be ok. When we arrived the table they gave us was for 6, the guy in...charge was complaining about the colleagues telling us it wasn’t his mistake and he would give us a bigger table. It took us long to have a table and it took ages to order the meal, the waitresses couldn’t be bother to serve us, I had to call them and when we receive the food we missed the curMore

Date of visit: May 2022
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Reviewed April 24, 2022 via mobile

Visiting the area and this looked just the place . Was a busy Sunday afternoon, but we decided we were happy to wait for a table . Didn’t initially think anything about the fact staff just kept walking by us while we were waiting but...eventually someone took our details, told us be about 20 mins and they would phone us when table available , which they did ! Once seated , we were basically ignored for at least 15 mins , no offer of water ,no drinks ,staff ,of which there seemed ample wouldn’t make eye contact. Was a lengthy wait for food when we did eventually order but the pizzas were good and can’t fault those. So sad to see such bad customer service ,can honestly say was absolutely zero in every aspect of the basics you expect when dining out. Can’t even blame it on shortage of staff as there were plenty . Shame, a small restaurant with great potential to make this a first class experience but failed abysmally .More

Date of visit: April 2022
Helpful?2  
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CINQUECENTO NEAPOLITAN PIZZERIA, London - Chelsea - Photos & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Cinquecento Neapolitan Pizzeria

Yes, Cinquecento Neapolitan Pizzeria offers takeout services.

Yes, Cinquecento Neapolitan Pizzeria offers delivery services.

Cinquecento Neapolitan Pizzeria is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5