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Carluccio's

Neighborhood:
South Kensington
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One Old Brompton Road | South Kensington, London SW7 3HZ, England
+44-2075818101
Website
Today
9:00 am - 11:30 pm
Closed now
All hours
Hours:
Sun 9:00 am - 10:30 pm
Mon - Fri 8:00 am - 11:30 pm
Sat 9:00 am - 11:30 pm
More Info
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496 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Level Contributor
13 reviews
13 restaurant reviews
1 of 5 stars Reviewed 4 days ago NEW

Taking into consideration that this is a high street brand the standards have to drop dramatically in order to be fair, whoever disregards this element is just naive. So let's leave the sticky and damaged menus disregarded for a second, or the fact that we were not offered anything to drink until after 15 minutes, nor the fact that we... More 

Helpful?
Thank Bachko
Jas K, General Manager at Carluccio's, responded to this review

Dear Bachko, Firstly I must apologise for the experience you received yesterday. While we are a brand that is present amongst the high street; this does not discount the fact that what we should be doing is offering a service worthy of paying guests and reading your review it appears we made a lot of mistakes. I would like the... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Really nice birthday dinner with a dear friend: Chose from the set dinner menu: Calamari fritti (with Mayo; Salsa would have been a better and lighter option). Penne Giardino was good but a bit bland, so I firmly grabbed the pepper mill and gave it a good 'merry-go-round'. Tiramisu was a bit too firm and dry for me: I prefer... More 

Helpful?
Thank BrixTom2000
Jas K, General Manager at Carluccio's, responded to this review

Dear BrixTom2000, Thank you for your review. I do really appreciate feedback and all of your comments will be discussed today with my head chef and management team, inclusive of Felipe (thank you for highlighting his name, it's very nice to read such kind words). While we prepare all of our dishes from scratch this gives us the advantage of... More 

Geraardsbergen, Belgium
Level Contributor
74 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago

We visited this restaurant before and were looking forward to a good meal. We ordered a grilled ribeye steak but it was dry and missed marbling. The grill marks looked and tasted like burnt meat. I informed the waitress and she said the new chef had only been there two days. She offered a refund but that was not the... More 

Helpful?
Thank Stany_VE
Jas K, General Manager at Carluccio's, responded to this review

Dear Stany_VE, Thank you for your review. Firstly please accept my apologies for the quality of the meal we served, it is a rarity that our meat is of poor quality and I have discussed this matter with our butcher and my head chef, and I am confident the matter is resolved. It sounds like we did not do enough... More 

Greater London, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a lovely place the South Ken branch of Carluccios is. It's our favourite of all the branches we've visited and while we use it a lot when visiting the Proms, we also go at other times. As you walk in, the range of breads and other foodstuffs on sale is a very welcoming sight and creates a great atmosphere.... More 

Helpful?
Thank davegemini
Jas K, General Manager at Carluccio's, responded to this review

Dear Davegemini, Thank you for your very kind words and also the mention of Lucia's true measure of hospitality, she is wonderful! We all look forward to welcoming you back to our restaurant, and I will be sure to inform Lucia of your pleasant review. Best wishes to you and yours, Jas More 

New South Wales, Australia
Level Contributor
105 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A pleasant place to meet friends and enjoy a relaxed glass of wine and a meal. Antipasto platter is very good. Queues are inevitable at busy times.

Helpful?
Thank Eliza2B
Jas K, General Manager at Carluccio's, responded to this review

Dear Eliza2B, Thank you for your review and the kind words mentioned. Many thanks, Jas More 

Level Contributor
20 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I ate here because I didn't want to go to far from Victoria and Albert Museum .I would say ring and book perhaps as it's madly busy at lunch time or buy a picnic superb choice of very delectable goodies at the deli counter including the largest meringues I've ever seen .We sat outside maybe not a great choice as... More 

Helpful?
Thank aminintime
Jas K, General Manager at Carluccio's, responded to this review

Dear aminintime, Thank you for taking the time to review, I really appreciate your feedback and it goes a long way on helping us improve. We look forward to welcoming you back and hope to see you soon. Best wishes, Jas More 

Newtownards, United Kingdom
Level Contributor
187 reviews
129 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have agonised over writing this review. We visited 2-3 weeks ago as a 'give them another chance' kind of thing after a very bad experience in the Glasgow branch. I chose the South Kensington branch as a safe bet to have our meal and went with high hopes. We called in early to check our table was indeed booked... More 

Helpful?
Thank Jotravelnut21
Jas K, General Manager at Carluccio's, responded to this review

Dear Madame, Thank you for your review. I am extremely sorry and regretful that your experience was not a great one and as a returning guest this really should've been the case. I would really like to discuss your visit further, if you would be kind enough to contact me directly at southkensington@carluccios.com that would be great. In the mean... More 

Copenhagen, Denmark
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been to many Carliuccio's in London. They are different but all good and the food is really good taking the price into account. It is not a place to relax for several hours; it is more or less the American style and you should leave when finished. But it is NOT the the American way in the sense... More 

Helpful?
Thank hans169
Barnstaple, United Kingdom
Level Contributor
99 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I ate here with my mother early one evening and was very disappointed. I think the main problem is trying to squeeze too many customers into the restaurant without enough space or staff to cope... (We were sat alongside a big table and I practically had the lady opposite's hair in my dinner.....) Service was pretty negligent... The food wasn't... More 

Helpful?
Thank ZoePincombe94
Jas K, General Manager at Carluccio's, responded to this review

Dear Zoe, Thank you for your review. I am really sorry about how uncomfortable your visit was and we will in future take a lot more care with personal space and comfort, I would really love to discuss the matter further and appreciate some of your time, if you could contact me direct at southkensington@carluccios.com that would be amazing. Best... More 

Level Contributor
21 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Popped in for lunch for two today. True Italian feel and decor along with a terrific atmosphere. Yes there was a high level of noise because the diners were happy and having a great experience! Food was excellent. Pate starter really good, ravioli super and olives to die for. Service was very good from all the staff especially Lucianna. True... More 

Helpful?
Thank Musley
Jas K, General Manager at Carluccio's, responded to this review

Dear Musley, Thank you so, so much for your very kind words, they really do mean a lot and it has given the team and I great pleasure in knowing what we do is special. Lucianna has received a very nice bottle of Prosecco for her mention and she asked me to offer her gratitude too. We hope to welcome... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Cuisine
Italian
Meals
Breakfast, Lunch, Dinner
Restaurant features
Seating, Highchairs Available, Serves Alcohol, Reservations, Waitstaff
Good for
Families with children
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
8:00 am - 11:30 pm
Tuesday
8:00 am - 11:30 pm
Wednesday
8:00 am - 11:30 pm
Thursday
8:00 am - 11:30 pm
Friday
8:00 am - 11:30 pm
Saturday
9:00 am - 11:30 pm
Location and Contact Information
  • Address: One Old Brompton Road | South Kensington, London SW7 3HZ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > South Kensington
  • Neighborhood: South Kensington
  • Phone Number: +44-2075818101

Questions & Answers

Questions? Get answers from Carluccio's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood