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Carluccio's - London, Heathrow T5

Heathrow Airport | Landside, Terminal 5, London TW6 2GA, England
+44 20 8283 6213
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Neighborhoods
Neighborhoods
Overview
  • Excellent33%
  • Very good43%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
“bruschetta” (15 reviews)
“eggs benedict” (7 reviews)
“bread” (15 reviews)
Closed Now
All hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Heathrow Airport | Landside, Terminal 5, London TW6 2GA, England
All Details
Write a ReviewReviews (576)
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1 - 10 of 542 reviews

Reviewed yesterday via mobile

Had an excellent meal meeting parents who were flying out, great service (really exceptional / best we have had in some time), excellent food (kids eat free in school hols), relaxing, not rushed once it was clear we didn’t need things quickly! Really refreshing experience!

1  Thank Iain S
Reviewed 2 days ago via mobile

Popped for a coffee and a quick business meeting The meet and greet was welcoming and when I mentioned I had a meeting she kindly offered to move two tables in the corner for extra space Slight confusion on my order but they corrected very...More

1  Thank Collin M
Reviewed 1 week ago via mobile

This restaurant isn’t a posh joint so you shouldn’t expect fine dining . We’ve visited twice now with a young family and 5 of us can eat for under £50 and the food is more than satisfactory. The kids menu is free accompanied by adults....More

Thank farmboy227
Magdalena S, General Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded 6 days ago

Thank you very much for your kind words! I am glad you are enjoying our Kids Eat Free Offer exclusive to airport sites during half term holidays! Could you please contact me on heathrowt4@carluccios.com , so I can get some details of your visit and...More

Reviewed 1 week ago via mobile

Wait staff weren’t at the entrance and were called over by the bar staff. Sat us down with no menu, which we got ourselves. Hard to get attention of staff when we wanted to order. S/o’s soup tasted like ‘water’ and her potatoes never arrived....More

Thank Thomas S
sandeepkaur981, Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded 1 week ago

Good Morning Thomas, Thank you for taking the time to leave us your feedback. I am disappointed we have not been able to give you the service you would expect from us, and would like to investigate why this has happened. Would it be possible...More

Reviewed 2 weeks ago

It’s in an airport! All people want is food/ drinks efficiently. Unfortunately this isn’t it. Slow slow service. Had to wave down the staff for “everything” and this is so tiresome after a while. Honestly how difficult is it to see when a drink is...More

Thank Greg K
sandeepkaur981, Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded 1 week ago

Good Morning, Thank you for taking the time to leave us your feedback. I am disappointed we did not live up to your expectations and our usual standard of service. Please allow me to investigate this for you by providing me with some more information...More

Reviewed 2 weeks ago

Had eaten there at T5 before satisfactorily. This time the first starter I ordered was not available (it happens) so I ordered their sauteed mushrooms and kale. This turned out to be sauted mushrooms incorporating a few leaves of soggy rocket - no explanation given....More

Thank Ian L
sandeepkaur981, Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded 1 week ago

Good Morning, Thank you for taking the time to leave us your feedback it is greatly valued in helping us improve all area's of our business. I am sadden to hear that the food quality and service you received was not the usual you would...More

Reviewed 2 weeks ago

Unfortunately not many dining options landside at Terminal 5 and late at night this was the only place open. The menu has a good variety but unfortunately didn't deliver. The chicken was dry and overpriced and was the garlic bread was left as this also...More

1  Thank ultimatesi
sandeepkaur981, Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded 1 week ago

Good Morning, Thank you for taking the time to leave us your feedback. I am sorry to hear our food did not live up to it's usual high standard, I would like to investigate why this was. Could you please email me here at heathrow@carluccios.com...More

Reviewed January 4, 2018

I called in here last week with my son. The kids menu, normally £6.95, was free. That was still overpriced. Wait, in fairness, the breadsticks were ok and the water was a large bottle. He asked for Macaroni Cheese. It was clearly reheated, I dare...More

Thank fulhambob
sandeepkaur981, General Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded January 8, 2018

Good Morning, I would like to thank you for taking the time to leave us your feedback and reassure you that we take all feedback seriously. I was happy to hear that you enjoyed our kids eat free offer but disappointed to hear that we...More

Reviewed December 11, 2017

Just had cake and coffee, Lemon & courgette cake was amazing, carrot cake was also good,nice to go somewhere to have a decent coffee

Thank Jill B
Reviewed November 27, 2017 via mobile

It used to be a better restaurant but it’s always a descent one . I’ve been there ( Ealing Broadway) lots of times, nowadays, sadly it’s not anything special for me! sometimes the taste of the same plate it’s really different. I can understand that...More

Thank pankondhm
sandeepkaur981, Manager at Carluccio's - London, Heathrow T5, responded to this reviewResponded December 3, 2017

Good Afternoon, Thank you taking the time to leave us your feedback, we value all feedback greatly. I am happy to hear we are a regular choice for you but are not giving you the special experience that we strive to give. I would be...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Families with children, Large groups
Open Hours
Sunday
5:30 AM - 10:30 PM
Monday
5:30 AM - 10:30 PM
Tuesday
5:30 AM - 10:30 PM
Wednesday
5:30 AM - 10:30 PM
Thursday
5:30 AM - 10:30 PM
Friday
5:30 AM - 10:30 PM
Saturday
5:30 AM - 10:30 PM
Location and Contact Information
  • Address: Heathrow Airport | Landside, Terminal 5, London TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8283 6213
  • E-mail
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