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| Terminal 5, Heathrow Airport, London TW6 2GA, England
+44 20 8283 6213
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  • Excellent33%
  • Very good43%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
Closed Now
All hours
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
$$ - $$$
| Terminal 5, Heathrow Airport, London TW6 2GA, England
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Reviews (537)
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1 - 10 of 506 reviews

Reviewed 6 days ago

Had a very disappointing dinner with a friend I hadn't seen for a while, and so didn't want to make a fuss about the stone cold potatoes that came with my steak. Lovely restaurant and if anything the waiter was too attentive. We had only...More

Thank MandypandyFarnham
Reviewed 1 week ago via mobile

Given that terminal 5 is supposed to be a flagship airport the choice of restaurants before security is unbelievably limited. This is the best of the limited selection available. Average Italian food at ok prices for an airport. Service efficient but not particularly friendly.

Thank Montyf1
Reviewed 3 weeks ago

Busy restaurant. Servic was efficient but the food was awful. Ordered a spaghetti carbonara. The spaghetti was just about cooked (not al dente) the pancetta was very fatty and there was a distinct lack of sauce. Very disappointing.

Thank Jane W
Reviewed 3 weeks ago via mobile

Great place to take a pause, or meet up. Enjoyed a good cup of coffee and a really nice tartlet. Friendly service.

Thank es-travler
Reviewed June 18, 2017

Had a lovely lunch here today, perfect service and perfect all round. food and drinks are great! Kids meals free on Sunday - great trick - good work Carluccios. Will come again for sure. all 10/10

Thank MrJ20132013
Reviewed June 9, 2017 via mobile

We ate here before checking in and had a warm welcome. The service after that went downhill as there was not enough staff on. We waited ages for both the drinks (which we could see waiting to be served) and the food. You know what...More

Thank Jenny H
Pip M, Operations Manager at Carluccio's, responded to this reviewResponded June 15, 2017

Hello Jenny Thank you for taking the time to review our restaurant in terminal 5, I was disappointed to read that the service let us down and was hoping you might have the time to drop me an email so that I could follow up-...More

Reviewed June 7, 2017

Food was okay but the service was first class. The Polish server was very friendly and efficient. Convenient for those staying at the Sofitel.

Thank heb999
Reviewed May 27, 2017

We stayed a night in the Sofitel at T5 prior to an early departing morning flight. We do not like paying excessively for the convenience of a hotel restaurant, but decided to try Carluccio's ground side at T5. We were not disappointed. Food service and...More

Thank Seatroutfisher-1
Reviewed May 20, 2017

I was staying in the Sofitel at Heathrow T5 and didn't want to venture far to get an evening meal before flying out the next morning. I've passed through T5 many times but never had occasion to eat groundside before but I thought I'd give...More

Thank Mark M
Pip M, Operations Manager at Carluccio's, responded to this reviewResponded June 15, 2017

Hi Mark Really sorry to read that the risotto and gelato were not up to standard, I am keen to follow up and if you had a moment to drop me an email with your details I will be in touch, pipm@Carluccios.com. Kindest Regards. Pip

Reviewed May 17, 2017

Popped in for Dinner on the evening I was staying at London Heathrow as the prices seemed reasonable in comparison to other restaurants in the area. Staff were very friendly and attentive and the food was of a good standard and served very quickly. Less...More

Thank yuki1234
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Large groups, Families with children
Open Hours
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
Location and Contact Information
  • Address: | Terminal 5, Heathrow Airport, London TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8283 6213
  • E-mail
  • This restaurant is at Heathrow Airport (after security)
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