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Carluccio's

| Terminal 5, Heathrow Airport, London TW6 2GA, England
+44 20 8283 6213
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Overview
  • Excellent33%
  • Very good43%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
Open Now
5:30 am - 10:30 pmAll hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
| Terminal 5, Heathrow Airport, London TW6 2GA, England
All Details
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Reviews (551)
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1 - 10 of 518 reviews

Reviewed 2 weeks ago

I stopped by here while flying out of heathrow Nice breakfast with a difference Italian theme Really enjoyed itMore

Thank Peter K
sandeepkaur981, General Manager at Carluccio's, responded to this reviewResponded 1 week ago

Good Morning Peter K Thank you for taking the time to post your feedback. I'm glad that you enjoyed the experience offered by Carluccio's T5. It always give us a boost of energy to be consistent to deliver authentic flavours and great service. My team...More

Reviewed 4 weeks ago via mobile

5 of us came here for a meal before our flight. The food was amazing and we were served very quickly. We were looked after by Carla who was like a breath of fresh air-happy,chatty and efficient.😀More

Thank superhoopsLondon
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, First of all I would like to thank you for taking the time to give us your feedback about your amazing experience here at Carluccios Terminal 5. I could not agree more Carla is a valued member of our team and we are...More

Reviewed 4 weeks ago

This is not a place for a romantic dinner or a business lunch. It's bustling, crowded and noisy, and a very welcome place on the Departures floor of Heathrow Terminal 5. Most airport restaurants tend to be airside, after security. Fortunately for those of us...More

Thank Margaret F
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, Firstly I would like to thank you for taking the time to give us your feedback, it is only then we can improve or congratulate our team. I'm so glad to read you that value us being here and that you can count...More

Reviewed 4 weeks ago via mobile

We ate around 6pm and it was busy, handsome male waiter acknowledged us at the door immediately and showed us to a table, he knew the menu and suggested foods for the kids and it arrived quickly and tasted good too. 10/10.More

1  Thank Kristoffer L
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, Thank you for taking the time to leave us feedback as it is very valuable to us here in order for us improve and congratulate our team on their fantastic service. Would it be possible you know the name of the team member...More

Reviewed August 16, 2017

Staying near the terminal we decided to eat there but hardly anything was open at 8.30pm so thank goodness Carluccios was! Service was friendly and menu and specials explained. The children's menu was varied and reasonably priced. Food came reasonably quickly, nicely presented and was...More

Thank Sue S
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, Thank you for your feedback, it is so nice to hear that here at Carluccios Terminal 5 we are doing things right. Was there anyone on your visit that stood out so I can congratulate them? You can contact me on heathrow@Carluccios.com Once...More

Reviewed August 15, 2017 via mobile

I had lunch here and wanted to leave a review as not only was the food really good but the service was truly excellent - the team are so lovely and friendly and a big thank you to Zivile in particular who can put a...More

Thank LondonStacey2016
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, I would like to thank you for taking the time to leave such wonderful feedback. I couldn't agree more Zivile is a superstar here at Carluccios Terminal 5 and we value her hugely. She will be very pleased to hear you had an...More

Reviewed August 14, 2017 via mobile

We have visited one of the branches in London for a bussiness lunch. Service was quite ok. Although one of my friends was vegan and unfortunately waiting staff could not provide us with enough information about some dishes or provided it wrong. Also not many...More

Thank Karol J
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, Firstly I would like to thank you for taking the time to leave us feedback as it is a great way for us to work on improving ourselves as a team. I am disappointed to read that your visit was not up to...More

Reviewed August 13, 2017

We came here for breakfast after a long flight. The service was slow (the outlet is understaffed) and the dishes didn't represent good value for money. I am a little doubtful about food preparation and their understanding of risks as I am fairly sure that...More

3  Thank PierreLeeds
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, Firstly I would like to thank you for taking the time to leave us your feedback it is very valuable to us in helping to improve our overall experience. I am very disappointed to hear that our food quality was at such a...More

Reviewed August 12, 2017 via mobile

Very slow service even when the restaurant was half empty. Ordered a starter which was ok. Then a steak which took a long time to come out very unevenly cooked. Half medium and have raw/impossible to cut.

Thank Q8880GPmarg
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded August 14, 2017

Thank you for taking the time to review Carluccio's, I am keen to follow up on your disappointing experience, if you were able to drop me an email with your details I will be in touch. heathrow@Carluccios.com Kindest Regards Wayne

Reviewed August 8, 2017 via mobile

A friend recommended Carluccios as the food, he said, was great. Gotta be fair it was really nice. The let down was the service. Pradeep was rude and ignorant throughout. I won't be going again, and he's the reason why. Shame really as the food...More

Thank Jimmy P
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 weeks ago

Good Afternoon, Thank you for taking the time to leave us your feedback we value all feedback good and bad. I'm very sorry to hear the service we offered you was far from the standard we strive to deliver and would love to hear more...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Families with children, Kids, Large groups
Open Hours
Sunday
5:30 am - 10:30 pm
Monday
5:30 am - 10:30 pm
Tuesday
5:30 am - 10:30 pm
Wednesday
5:30 am - 10:30 pm
Thursday
5:30 am - 10:30 pm
Friday
5:30 am - 10:30 pm
Saturday
5:30 am - 10:30 pm
Location and Contact Information
  • Address: | Terminal 5, Heathrow Airport, London TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8283 6213
  • E-mail
  • This restaurant is at Heathrow Airport (after security)
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