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Carluccio's

| Terminal 5, Heathrow Airport, London TW6 2GA, England
+44 20 8283 6213
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Overview
  • Excellent34%
  • Very good42%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
“bruschetta” (15 reviews)
“eggs benedict” (7 reviews)
“bread” (16 reviews)
Open Now
5:30 AM - 10:30 PMAll hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
| Terminal 5, Heathrow Airport, London TW6 2GA, England
All Details
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Reviews (555)
Traveler rating
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1 - 10 of 522 reviews

Reviewed yesterday via mobile

I met my daughter from work one evening and we went to Carluccio's in Westfield Shopping Centre for a meal. The staff were so friendly and lovely and the food was delicious it really was just like being in Italy! If you are thinking of...More

Thank Donna B
Reviewed 6 days ago via mobile

Went into  Carluccio's Terminal 5 for breakfast.  I had the Panetone and their fresh orange juice that was delicious.  Zivile who was great served me.  Message to management look after her, she is good.   I have also had dinner there and the food is...More

Thank Robert3856
Reviewed 1 week ago via mobile

Great food and seriously fabulous service. Tiny issue with one meal that was resolved very professionally and to my satisfaction. Definitely will return and happy to recommend

Thank zcpp1660
Reviewed 1 week ago via mobile

Consistency is one thing that Carluccios does well and so, knowing that I would fly at a mealtime I stopped here and ate before going through security. It was perfect. Gluten free menu, hot food served without delay and Italian beer. I could ask for...More

Thank Keith P
Reviewed September 5, 2017

I stopped by here while flying out of heathrow Nice breakfast with a difference Italian theme Really enjoyed itMore

Thank Peter K
sandeepkaur981, General Manager at Carluccio's, responded to this reviewResponded September 11, 2017

Good Morning Peter K Thank you for taking the time to post your feedback. I'm glad that you enjoyed the experience offered by Carluccio's T5. It always give us a boost of energy to be consistent to deliver authentic flavours and great service. My team...More

Reviewed August 25, 2017 via mobile

5 of us came here for a meal before our flight. The food was amazing and we were served very quickly. We were looked after by Carla who was like a breath of fresh air-happy,chatty and efficient.😀More

Thank superhoopsLondon
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded August 30, 2017

Good Afternoon, First of all I would like to thank you for taking the time to give us your feedback about your amazing experience here at Carluccios Terminal 5. I could not agree more Carla is a valued member of our team and we are...More

Reviewed August 22, 2017

This is not a place for a romantic dinner or a business lunch. It's bustling, crowded and noisy, and a very welcome place on the Departures floor of Heathrow Terminal 5. Most airport restaurants tend to be airside, after security. Fortunately for those of us...More

Thank Margaret F
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded August 30, 2017

Good Afternoon, Firstly I would like to thank you for taking the time to give us your feedback, it is only then we can improve or congratulate our team. I'm so glad to read you that value us being here and that you can count...More

Reviewed August 22, 2017 via mobile

We ate around 6pm and it was busy, handsome male waiter acknowledged us at the door immediately and showed us to a table, he knew the menu and suggested foods for the kids and it arrived quickly and tasted good too. 10/10.More

1  Thank Kristoffer L
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded August 30, 2017

Good Afternoon, Thank you for taking the time to leave us feedback as it is very valuable to us here in order for us improve and congratulate our team on their fantastic service. Would it be possible you know the name of the team member...More

Reviewed August 16, 2017

Staying near the terminal we decided to eat there but hardly anything was open at 8.30pm so thank goodness Carluccios was! Service was friendly and menu and specials explained. The children's menu was varied and reasonably priced. Food came reasonably quickly, nicely presented and was...More

Thank Sue S
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded August 30, 2017

Good Afternoon, Thank you for your feedback, it is so nice to hear that here at Carluccios Terminal 5 we are doing things right. Was there anyone on your visit that stood out so I can congratulate them? You can contact me on heathrow@Carluccios.com Once...More

Reviewed August 15, 2017 via mobile

I had lunch here and wanted to leave a review as not only was the food really good but the service was truly excellent - the team are so lovely and friendly and a big thank you to Zivile in particular who can put a...More

Thank LondonStacey2016
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded August 30, 2017

Good Afternoon, I would like to thank you for taking the time to leave such wonderful feedback. I couldn't agree more Zivile is a superstar here at Carluccios Terminal 5 and we value her hugely. She will be very pleased to hear you had an...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Large groups, Families with children, Kids
Open Hours
Sunday
5:30 AM - 10:30 PM
Monday
5:30 AM - 10:30 PM
Tuesday
5:30 AM - 10:30 PM
Wednesday
5:30 AM - 10:30 PM
Thursday
5:30 AM - 10:30 PM
Friday
5:30 AM - 10:30 PM
Saturday
5:30 AM - 10:30 PM
Location and Contact Information
  • Address: | Terminal 5, Heathrow Airport, London TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8283 6213
  • E-mail
  • This restaurant is at Heathrow Airport (after security)
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