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Chez Mal

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Ratings and reviews

#2,589 of 19,155 Restaurants in London
Certificate of Excellence2015 - 2018 Winner
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$19 - $1,994
CUISINES
European, British
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about

Location and contact

Reviews (250)
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245 results
Traveler rating
122
67
21
22
13
Traveler type
Time of year
LanguageEnglish
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Traveler rating
122
67
21
22
13
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All reviews brunch steak sausage rolls sticky toffee pudding salad cod sunday roast charterhouse square main course chefs table london hotel bottomless prosecco lovely meal two courses friday night federica basement
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1 - 10 of 245 reviews
Reviewed 3 weeks ago via mobile

We discovered this restaurant about six months before the east London/Essex contingent arrived and totally ruined it. We’re measured people who spend our life on the London dining circuit and when we first discovered Malmaison we were impressed. However what a fall from grace. Sunday...More

Date of visit: August 2019
Thank postldn
Marie W, General Manager at Chez Mal, responded to this reviewResponded 1 week ago

Dear postldn, Thank you very much for taking the time to share your feedbacks. I am very sorry that we were not able to meet your expectations whilst brunching with us. We take your comment very seriously and will review the service in question with...More

Reviewed 4 weeks ago

A thoroughly enjoyable evening spent with friends over a meal and drinks. The restaurant has a great ambience and the menu has something to suit all tastes. The food was perfect - beautifully presented, hot and of very high quality. Great service too - very...More

Date of visit: August 2019
Thank Mattp81
Marie W, General Manager at Chez Mal, responded to this reviewResponded 4 weeks ago

Dear Mattp81, Thank you for taking the time to share your feedbacks. I am happy to read that you have enjoyed your dining experience here at Malmaison London, I will share your feedbacks with my team whom will be delighted. We look forward to welcoming...More

Reviewed August 12, 2019

This must have been hands down the best Sunday roast experience we have had. I arranged this as a birthday surprise for my husband and all the staff, in particular Serena Diliberto who could not have been more welcoming and customer care focused. Food offerings...More

Date of visit: August 2019
Thank tombahlstrand
Marie W, General Manager at Chez Mal, responded to this reviewResponded 4 weeks ago

Dear tombahlstrand, Thank you very much for taking the time to share your review. I am delighted to read that Serena and the rest of the team managed to meet and even exceed your expectation whilst enjoying the Sunday brunch with us at Malmaison London....More

Reviewed July 16, 2019 via mobile

Review of restaurant only: not hotel. Unusual in the sense that the waiters at the restaurant appear to have a certain standard which in some circumstances is absolutely appropriate, and others might come off slightly off putting. We presented with the London food pass. We...More

Thank NivMizzet13
Marie W, Manager at Chez Mal, responded to this reviewResponded July 18, 2019

Dear NivMizzet13, Thank you for taking the time to share your experience with us, albeit I was disappointed to read that we let both, you and ourselves down in regards to the service element of your experience and for this I sincerely apologise. Our Food...More

Reviewed July 15, 2019 via mobile

Sunday lunch in the city. This place should be on the list to visit. £19.95 for two courses (roast an option) in lovely surroundings. Food was excellent (chef’s table a particular favourite) and the staff friendly and efficient. Joe deserves particular credit for his attentive...More

Date of visit: July 2019
Thank swfjambo
Marie W, Manager at Chez Mal, responded to this reviewResponded July 21, 2019

Hi swfjambo, Thank you for taking the time to share you experience with us! We are delighted to hear you found the surroundings of Chez Mal lovely and also found our food to be "excellent" especially the chefs table. We shared your feedback with Joe...More

Reviewed June 21, 2019

Where to start with this one :).... Lets just say it went from faulty towers to average to above average in a short one hour visit. On arrival the restaurant area had just 2 other people in there, having what looked like an afternoon tea,...More

Date of visit: June 2019
Thank Shadzster
Marie W, General Manager at Chez Mal, responded to this reviewResponded July 8, 2019

Dear Shadzster, Thank you very much for taking the time to share your feedbacks. I am terribly sorry that we were not able to meet your expectations whilst dinning with us and for this I can only apologise. I hope that you will be able...More

Reviewed June 3, 2019

Visited here with family on a Saturday evening, really quiet! Waiter was polite and courteous and made as feel at ease. Plenty to choose from on the menu and a good wine list. Ordered scallops and chorizo as a starter, quite nice but quite a...More

Date of visit: May 2019
Thank kdw72
Marie W, General Manager at Chez Mal, responded to this reviewResponded June 7, 2019

Dear kdw72, Thank you for taking the time to share your feedbacks. I am pleased to read that your have enjoyed your dinner with your family last Saturday. I will pass on your comment to the chef and the waiter whom no doubt would be...More

Reviewed June 1, 2019 via mobile

I’m appalled— I expected much more from this place. I came at 1:30pm on a Saturday, and although the place was almost empty, I received appalling service. I closed my menu quickly, but then had a long wait for someone to come take my order,...More

Date of visit: June 2019
Thank trondheimtravel
Marie W, General Manager at Chez Mal, responded to this reviewResponded June 7, 2019

Dear trondheimtravel, Thank you very much for taking the time to share your feedbacks. I am sorry to read that we haven't meet your expectations due to lack of customer service, I can promise you that this isn't what we are about in any way....More

Reviewed May 29, 2019 via mobile

Went to Chez Mal for the unlimited hors d'oeuvres Sunday brunch and was definitely not disappointed. There was a massive selection and variety of starters including sausage rolls, samosas, chicken wings, salads, bread and more. These were plentiful and appetising. We opted for the bottomless...More

Date of visit: May 2019
Thank Victoria_H648
Marie W, General Manager at Chez Mal, responded to this reviewResponded June 7, 2019

Dear Victoria_H648, Thank you for taking the time to share your feedbacks. I am happy to read that you have enjoyed your Sunday brunch experience here at Malmaison London, I will share your feedbacks with my team whom will be delighted. We look forward to...More

Reviewed May 1, 2019

I stayed at Malmaison overnight for business. The room service food and breakfast was fantastic. Really enjoyed. The staff were incredibly helpful.More

Date of visit: April 2019
Thank dave0sh
Marie W, General Manager at Chez Mal, responded to this reviewResponded June 7, 2019

Dear DaveOsh, Thank you very much for taking the time to share your feedbacks. These are important to us and will be shared with the team. Once again thank you for your kind word and we look forward to welcoming you back soon. Kind regards....More

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Nearby
Clerkenwell
Owing to its proximity to Smithfield Market – the site
of an ancient meat market which remains in operation
today – Clerkenwell boasts a plethora of globally
renowned restaurants, fabulous local eateries, and
some of London's favorite pubs. This isn't merely a
focal point for all things foodie though. Spend enough
time wondering through the area's maze of streets and
you might become accustomed to the litany of slinky
...More
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Questions & Answers
Ask a question
Kate F
February 19, 2018|
AnswerShow all 2 answers
Response from NaderDeputyGM | Property representative |
When booking please let us know. Yes we do provide Gluten free bread and other options.
0
Votes
Taxidevil
May 8, 2017|
AnswerShow all 7 answers
Response from shellywhitby | Reviewed this property |
No dress code required at this hotel Restuarant, It's such a lovely venue, made me Feel like making an effort to look nicely presented but nothing too formal.
1
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