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Carluccio's - Putney

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Brewhouse Street, Putney Wharf, London SW15 2JQ, England
+44 20 8789 0591
Website
Today
9:00 am - 11:00 pm
Open now
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Hours:
Sun 9:00 am - 10:30 pm
Mon - Fri 8:00 am - 11:00 pm
Sat 9:00 am - 11:00 pm
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178 Reviews from our TripAdvisor Community

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Showing 171: English reviews
London, United Kingdom
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Three of us visited on Thursday and we weren't impressed by the service or the food. We ordered calamari which was actually very good, light and crisp. Prawns marinara was tasty but the grilled ciabatta promised on the menu wasn't served. I had ravioli fritti which were greasy and bland. Chicken milanese was fine - but it's not difficult to... More 

Helpful?
Thank Marilyn W
Management response:

Dear Customer, as a Manager of the restaurant I do apologize if the service felt this way and if the overall food experience wasn't what you expected. I will definitely take your advice on board to make sure we will give you and all our guests the best service possible and I will discuss the food related issues with my... More 

Monte-Carlo, Monaco
Level Contributor
65 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

I heard good things about these restaurant so maybe the problem is this particular one but i can't find even one good thing to say about it. The service was absolute terrible, we wait 20 minute to get the menu, and when we asked to the waiter if at least we can have a menu he started to shout to... More 

Helpful?
Thank federica r
Management response:

Dear Customer, as a Manager of the restaurant I do apologize if the service felt this way. I will definitely take your advice on board to make sure we will give you and all our guests the best service possible. I really would like to discuss the matter further, so please drop me an email at Putney@carluccios.com anytime. Kindest Regards... More 

London, United Kingdom
Level Contributor
15 reviews
7 restaurant reviews
Reviewed 2 weeks ago via mobile

Came here as a pre-booked group of seven on Boat Race day (so it was busy but nothing unanticipated). Took close to twenty minutes to get us to the table and another fifteen to take drink orders. Food service similarly lethargic and meant that food wasn't nearly hot. Came here because we thought it was a safe bet - clearly... More 

Helpful?
Thank Philip M
Management response:

Dear Guest, we are really sorry for your bad experience in our restaurant, I would love to invite you here again and give us a chance to let you feel happy and welcome to taste our lovely menu. I will discuss about your feedback with my team and encourage them to do their best all the time with our customers,... More 

Lomdon
Level Contributor
27 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

I frequent this restaurant on a fairly regular basis. Their coffee is good and their pastries fresh in the morning. They also do a really good deal for the two together. The staff can be hit and miss in terms of friendliness, often the female barista can seem quiet stressed out and very moody. This does not however put me... More 

Helpful?
Thank Sandra N
Management response:

Thank you very much for your feedback, We are happy your enjoy our coffee and pastries! We will pass on the feedback to our Barista and hope to see you soon with wit smiling faces! Ciao, Grazie! More 

Level Contributor
5 reviews
5 restaurant reviews
Reviewed 4 weeks ago via mobile

Went there for dinner with my friend after a long day. As soon as we got in, the only person we noticed in the restaurant was a waiter lying on the till who greeted us with a:"ARE YOU OK?" With no "Hi, Hello..." not even a smile on the face! (yes thanks I'm ok). Second question was: HAVE YOU BOOKED?... More 

Helpful?
Thank Yellowflower26
Management response:

Dear Yellowflower26, Thank you very much for your feedback, we are proud of our food and service and I am sorry if the waiter didn't look friendly. It is true that the restaurant looked messy after lunch, in fact being mother's day, I wouldn't expect otherwise. We spent such a busy lunch with the most amazing and lovely kids and... More 

London, United Kingdom
Level Contributor
176 reviews
98 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
Reviewed March 22, 2017

Reasonable place on the waterfront in Putney, good food and service, all italian menu but not a huge selection . It is a nice place with plenty of people visiting and sitting inside and outside which I guess in the summer time is lovely. good location too.

Helpful?
Thank Jaff66
Management response:

Thank you for your kind words about our Carluccio's in Putney! We hope to see you back in the summer when you can enjoy the view even more, with maybe an Aperol spritz! Kindest Regards Cristian Di Mattei More 

2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed March 10, 2017 via mobile

With 3 colleagues had visited Carluccios Putney on 22 or 23 December 2016 for breakfast. It wasn't a very good experience (took ages taking our order, portions were small, our meals didn't arrive at the same time, and some were cold). I must say the service put me off going back. However, after one of our party had written a... More 

Helpful?
Thank AngieBsongbird
Management response:

Dear Angie, thank you very much for your review! I will pass it to the staff and they will be very happy to read it. Kindest regards, Cristian Di Mattei More 

Camberley, United Kingdom
Level Contributor
259 reviews
158 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
Reviewed March 7, 2017

Nice location by the river. Bright and airy restaurant. Decent menu with reasonable choices. The food was served efficiently and was good, without being anything special. We found the waiter to be a little overbearing and we felt that his main interest was in selling us more rather than taking care of us.

Helpful?
Thank Berdy2014
Management response:

Dear Customer, as a Manager of the restaurant I do apologize if the service felt this way. I will definitely take your advice on board to make sure we will give you and all our guests the best service possible. I really would like to discuss the matter further, so please drop me an email at Putney@carluccios.com anytime. Kindest Regards... More 

Level Contributor
30 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed March 3, 2017 via mobile

Haven't been for ages but thought we would give it another chance. The arancini was tasteless and the main courses - Lasagne, Carbonara, seafood linguine are all better at nearby Valentina. Wouldn't bother going back on the food alone but our waiter also wasn't that bothered.

Helpful?
Thank jennypM9830US
Management response:

Dear Customer, as a Manager of the restaurant I do apologize if you didn't enjoy our food on your last visit. I would like you to come and discuss it further with you and make sure to make it up to you by showing you the quality of our food and service we are capable of. Please just send us... More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed February 19, 2017 via mobile

What happened to the real Italian food? We ordered some starters to share...garlic foccacia was a slice of soggy white bread with garlic. £7 for two tiny uncooked rice balls, chewy calamari and everything needed seasoning. Panna Cotta was still frozen in the middle!!! So that tells you how fresh the food is..NOT!! Overpriced awful food and we will not... More 

Helpful?
5 Thank Lulu1H
Management response:

Dear Lucia H., I am really sorry if you didn't enjoy your experience. We are proud of the food we serve here and I apologize if it gave you the impression of being frozen. Almost none of the dishes you listed are frozen, our focaccia is made daily and discarded at the end of the day, same thing applies to... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$57
Cuisine
Italian, Vegetarian Friendly, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Kids, Large groups, Families with children, Scenic view, Business meetings, Dining on a budget
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
8:00 am - 11:00 pm
Tuesday
8:00 am - 11:00 pm
Wednesday
8:00 am - 11:00 pm
Thursday
8:00 am - 11:00 pm
Friday
8:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: Brewhouse Street, Putney Wharf, London SW15 2JQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8789 0591

Questions & Answers

Questions? Get answers from Carluccio's - Putney staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?