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The Old Customs House

Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
+44 23 9283 2333
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Overview
  • Excellent40%
  • Very good30%
  • Average16%
  • Poor9%
  • Terrible5%
Travelers talk about
“fish and chips” (59 reviews)
“sunday roast” (20 reviews)
“pie” (23 reviews)
Closed Now
Hours
CUISINES
Bar, British, Pub, Gastropub, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
All Details
Write a ReviewReviews (1,181)
Traveler rating
Traveler type
Time of year
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1 - 10 of 1,153 reviews

Reviewed today

Booked a table for a Sunday roast lunch while we were staying nearby. Really enjoyed well cooked, tasty meal with huge serving! Could not fault the service, friendly & speedy. Highly recommended eatery

Thank abattson0
Reviewed today via mobile

Called in for a Father’s Day meal. We all went for the roast beef and it proved to be an excellent choice, well cooked and nicely presented. Service was excellent too. Very attentive but not at all intrusive. The only reason I haven’t given 5...More

Thank 286williamw
Reviewed yesterday via mobile

A pint and a small bottle of prosecco £14.50??!! Really? The little bottle is 8.75!! Only one round here I think.More

Thank 10-threes
OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded yesterday

We at Fullers operate in a premium marketplace where the quality of our pubs, the fresh nature of our food, the innovative ever developing premium range of drinks we stock and the care of our teams provide an all round customer experience which represents value...More

Reviewed yesterday

My Family has eaten here before, we all looked forward to our second visit. Food and service are excellent. A great night out in a lovely part of the City of Portsmouth. I will be booking again as I know the food is delicious.

Thank Tim P
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded yesterday

Hi Tim Thank You for your review See you again very soon

Reviewed 2 days ago via mobile

The bar staff in particular are very friendly, And always there to help with any questions you may have.

Thank Dana D
OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 2 days ago

Hi Dana Thank you for your review. We are always happy to help when needed. See you very soon.

Reviewed 2 days ago via mobile

Went here for a family meal , cannot speak highly enough of the staff very friendly and help for nothing was to much for them , the food was nothing but 5* the chef clearly has a passion for food , 5* restaurant and will...More

Thank hairextensions101
OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 2 days ago

Hello Thank you for your feed back. See you again very soon

Reviewed 3 days ago via mobile

We visited couple days ago with family and had a lovely day out and we decided to stop at old custom house it looks great it’s very welcoming, we’re in the heart of Gunwharf so you alway think it going to be way over priced...More

Thank Holz391
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 2 days ago

Hi Thank you you for your review. I am glad that you enjoyed our food and specially the Chef homemade fish pie. I will pass on your comments to the team. See you again.

Reviewed 4 days ago via mobile

Small portions for what we paid. Average meal was £13-£15. Fish pie came in a shallow dish with a side of greens. My chili was bland and not worth £13. Fish and chips again small portions. Great location, won't be back had better elsewhere.More

Thank Jenny L
OldCustomsHouse, Public Relations Manager at The Old Customs House, responded to this reviewResponded 3 days ago

We at Fullers operate in a premium marketplace where the quality of our pubs, the fresh nature of our food, the innovative ever developing premium range of drinks we stock and the care of our teams provide an all round customer experience which represents value...More

Reviewed 4 days ago via mobile

Whilst I appreciate that eating anywhere in Gunwharf Quays will be above average prices what I didn’t expect was that the food in this place would be so very average. I had “homemade” fish pie and all I can say is that it was very...More

Thank Rheumnurse
OldCustomsHouse, Public Relations Manager at The Old Customs House, responded to this reviewResponded 3 days ago

We at Fullers operate in a premium marketplace where the quality of our pubs, the fresh nature of our food, the innovative ever developing premium range of drinks we stock and the care of our teams provide an all round customer experience which represents value...More

Reviewed 1 week ago via mobile

Meeting up with friends was to start at this pub . It was extremely busy and very expensive. We decided against ordering food as we found that there were more reasonably priced places close by .More

Thank 135gman
OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 5 days ago

Thank you for your feed back. The Old Customs House operate in a premium marketplace where the quality of our pub, the fresh nature of our food, the innovative ever developing premium range of drinks we stock, the quality of our real Ales and the...More

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Ask a question
Questions & Answers
James 'Bond' F
September 6, 2017|
AnswerShow all 4 answers
Response from Brett E | Reviewed this property |
Not close unfortunately
0
Votes
Helen C
December 1, 2016|
Answer
Response from OldCustomsHouse | Property representative |
Hi Helen. Dogs are welcome in the 4 rooms on the left and the bar area. Kind Regards Marc
1
Vote
Helen C
December 1, 2016|
AnswerShow all 7 answers
Response from OldCustomsHouse | Property representative |
Yes, The Old Customs House is a dog friendly pub.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night, Drinks
Restaurant features
Parking Available, Reservations, Outdoor Seating, Buffet, Private Dining, Seating, Waitstaff, Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Accepts Credit Cards
Good for
Large groups, Special occasions, Bar scene, Scenic view, Kids, Business meetings, Local cuisine, Families with children
Open Hours
Sunday
9:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 12:00 AM
Saturday
9:00 AM - 12:00 AM
Location and Contact Information
  • Address: Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Portsmouth
  • Phone Number: +44 23 9283 2333
  • E-mail
Description
One of Portsmouth’s original naval buildings, The Old Customs House is always ready to serve… So whether you fancy tucking into our quality cuisine or sampling any of our ales, wines, softs or spirits, we won’t let you down. Settle into one of our sofas and see just what we mean.
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