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The Old Customs House

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Ratings and reviews

Certificate of Excellence2017 - 2019 Winner
RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
One of Portsmouth’s original naval buildings, The Old Customs House is always ready to serve… So whether you fancy tucking into our quality cuisine or sampling any of our ales, wines, softs or spirits, we won’t let you down. Settle into one of our sofas and see just what we mean.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Drinks
CUISINES
Bar, British, Pub, Gastropub
FEATURES
Parking Available, Reservations, Outdoor Seating, Buffet, Private Dining, Seating, Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Table Service
Reviews (1,360)
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1,327 results
Traveler rating
494
414
219
123
77
Traveler type
Time of year
LanguageEnglish
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Traveler rating
494
414
219
123
77
Show reviews that mention
All reviews fish and chips pie sunday roast sandwiches burger salmon pudding custom house fullers pub gunwharf quays nice pub selection of beers pub food gun wharf sit outside lovely meal hms
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1 - 10 of 1,327 reviews
Reviewed 3 days ago via mobile

The old customs house in a good setting but what a rip off for food and drink prices. Yesterday i had 2 double gin and tonics at wetherspoons £9 Here at old customs £21 absolutely disgusting.More

Date of visit: June 2019
Thank stephen m
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 3 days ago

Thank you for your review. We pride ourselves on offering the highest quality products from our freshly prepared and freshly cooked food through to our premium drinks selection. We are also within a high quality shopping outlet where there are many other venues who also...More

Reviewed 5 days ago via mobile

We called in on Saturday night and had a fabulous meal. Staff friendly and very efficient. It was so good we went back the next day for Sunday lunch which was also excellent. Would very much recommend.

Date of visit: June 2019
Thank Sarah H
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded today

Thank you so much for your fantastic feedback following your visit. We are pleased you popped by for dinner on Saturday as well as lunch on Sunday. We do hope if you are in the area again you stop by for another visit.

Reviewed 6 days ago via mobile

Been hear many times all ways lovely would recommend to anyone .Very friendly staff reasonably priced very clean .Can not wait till next time

Date of visit: June 2019
Thank E1446UFmartinh
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded today

Thank you for your wonderful review. We hope to see you back again soon.

Reviewed 1 week ago via mobile

Popped in here on the 19 May and had a few drinks before catching our boat nice friendly staff and a good pint We sat outside and watched the world go buy as it was a Sunday Morning worse places to beMore

Date of visit: May 2019
Thank mfkstf
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Thank you for your wonderful review. We are pleased you stopped by before departing for your boat trip. We are pleased you found the team to be friendly and welcoming, we will be sure to pass your comments to everyone. We hope to see you...More

Reviewed 1 week ago via mobile

Nice spot for a breakfast in great rooms, the service was friendly and attentive and the bacon bun was very tasty.More

Date of visit: June 2019
Thank CommanderBiro
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Thank you for your fantastic review. Pleased you stopped by during D-Day and hopefully saw the team taking part with 1940s style dress and the pub decorated to suit. Breakfast is the most important meal of the day so it’s great to see you enjoyed...More

Reviewed 1 week ago via mobile

What a day spent down in the quays with my girlfriend, decided to go for a pub meal to end an eventful evening. We arrived to a very welcoming member of staff who showed us to a table. Ordered our meals and drinks after being...More

Date of visit: May 2019
Thank holiday101991
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Thank you so much for your fantastic view. We will be sure to pass your comments to the team following your recent visit. Our steak & ale pie is the most popular pie we’ve had on our menu and pleased you think so too, as...More

Reviewed 2 weeks ago via mobile

Great atmosphere, we sat outside in the sun, great selection of special beers on offer too Nice decor and clean and tidy

Date of visit: May 2019
Thank Sam051975
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Thank you for your great review. We are pleased you enjoyed what we have to offer. Do pop back again soon and hopefully we will have some new and exciting local beers and gins to offer too.

Reviewed 2 weeks ago

We visited Portsmouth on Sunday via a boat, we went to the Custom House for an after lunch drink, it was pretty pricey but it was nice to sit outside and watch the world go byMore

Date of visit: May 2019
Thank Janine C
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Thank you for your review. We are pleased you popped by The Old Customs House when you were in Gunwharf Quays recently. Sitting outside in the beautiful sunshine watching the world go by is perfect. We do also have our sun terrace out each weekend...More

Reviewed 2 weeks ago via mobile

Awesome building and glad to see it is being utilised several hundred years after being built - beer festival on at the time of visit was was good. Would probably eat here if going back again

Date of visit: May 2019
Thank Vegieplot
Reviewed 2 weeks ago via mobile

Stopped here for lunch with family, sat outside on the terrace as no seating inside for the large number of us. We had various bar snacks and was all very nice.

Date of visit: May 2019
Thank HoptonRedjoe
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Questions & Answers
Ask a question
Chloë S
November 2, 2018|
AnswerShow all 4 answers
Response from OldCustomsHouse | Property representative |
Dear Chloe, Thank you very much for your questions. I'm afraid we don't have BT Sport, sorry about that.
0
Votes
James 'Bond' F
September 6, 2017|
AnswerShow all 4 answers
Response from lindajac0bs | Reviewed this property |
Parking at Gunwharf Quays is public and there is plenty of it (you can google for details) but it is expensive and is also chargeable in nearby streets.
1
Vote
Helen C
December 1, 2016|
Answer
Response from OldCustomsHouse | Property representative |
Hi Helen. Dogs are welcome in the 4 rooms on the left and the bar area. Kind Regards Marc
2
Votes
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