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    The Old Customs House

    1,181 Reviews
    #67 of 524 Restaurants in Portsmouth
    $$ - $$$
    Bar
    , British,
    Pub
    Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
    +44 23 9283 2333
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    Overview
    4.0
    1,181 reviews
    • Excellent40%
    • Very good30%
    • Average16%
    • Poor9%
    • Terrible5%
    Travelers talk about
    “fish and chips” (59 reviews)
    “sunday roast” (20 reviews)
    “pie” (23 reviews)
    Closed Now
    Hours
    CUISINES
    Bar, British, Pub, Gastropub, Vegetarian Friendly, Vegan Options, Gluten Free Options
    PRICE
    $$ - $$$
    RATINGS
    Service
    Food
    Value
    Atmosphere
    LOCATION
    Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
    All Details
    Improve This Listing
    Write a ReviewReviews (1,181)
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    1 - 10 of 1,153 reviews

    Reviewed today
    Great Sunday Lunch

    Booked a table for a Sunday roast lunch while we were staying nearby. Really enjoyed well cooked, tasty meal with huge serving! Could not fault the service, friendly & speedy. Highly recommended eatery

    Thank abattson0
    Reviewed today via mobile
    A little pricey

    Called in for a Father’s Day meal. We all went for the roast beef and it proved to be an excellent choice, well cooked and nicely presented. Service was excellent too. Very attentive but not at all intrusive. The only reason I haven’t given 5...More

    Thank 286williamw
    Reviewed yesterday via mobile
    Expensive

    A pint and a small bottle of prosecco £14.50??!! Really? The little bottle is 8.75!! Only one round here I think.More

    Thank 10-threes
    OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded yesterday

    We at Fullers operate in a premium marketplace where the quality of our pubs, the fresh nature of our food, the innovative ever developing premium range of drinks we stock and the care of our teams provide an all round customer experience which represents value...More

    Reviewed yesterday
    Family Meal

    My Family has eaten here before, we all looked forward to our second visit. Food and service are excellent. A great night out in a lovely part of the City of Portsmouth. I will be booking again as I know the food is delicious.

    Thank Tim P
    OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded yesterday

    Hi Tim Thank You for your review See you again very soon

    Reviewed 2 days ago via mobile
    Lovely pub, great service

    The bar staff in particular are very friendly, And always there to help with any questions you may have.

    Thank Dana D
    OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 2 days ago

    Hi Dana Thank you for your review. We are always happy to help when needed. See you very soon.

    Reviewed 2 days ago via mobile
    Family meal

    Went here for a family meal , cannot speak highly enough of the staff very friendly and help for nothing was to much for them , the food was nothing but 5* the chef clearly has a passion for food , 5* restaurant and will...More

    Thank hairextensions101
    OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 2 days ago

    Hello Thank you for your feed back. See you again very soon

    Reviewed 3 days ago via mobile
    Amazing service even better tasting food

    We visited couple days ago with family and had a lovely day out and we decided to stop at old custom house it looks great it’s very welcoming, we’re in the heart of Gunwharf so you alway think it going to be way over priced...More

    Thank Holz391
    OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 2 days ago

    Hi Thank you you for your review. I am glad that you enjoyed our food and specially the Chef homemade fish pie. I will pass on your comments to the team. See you again.

    Reviewed 4 days ago via mobile
    Not Value for money

    Small portions for what we paid. Average meal was £13-£15. Fish pie came in a shallow dish with a side of greens. My chili was bland and not worth £13. Fish and chips again small portions. Great location, won't be back had better elsewhere.More

    Thank Jenny L
    OldCustomsHouse, Public Relations Manager at The Old Customs House, responded to this reviewResponded 3 days ago

    We at Fullers operate in a premium marketplace where the quality of our pubs, the fresh nature of our food, the innovative ever developing premium range of drinks we stock and the care of our teams provide an all round customer experience which represents value...More

    Reviewed 4 days ago via mobile
    Very average

    Whilst I appreciate that eating anywhere in Gunwharf Quays will be above average prices what I didn’t expect was that the food in this place would be so very average. I had “homemade” fish pie and all I can say is that it was very...More

    Thank Rheumnurse
    OldCustomsHouse, Public Relations Manager at The Old Customs House, responded to this reviewResponded 3 days ago

    We at Fullers operate in a premium marketplace where the quality of our pubs, the fresh nature of our food, the innovative ever developing premium range of drinks we stock and the care of our teams provide an all round customer experience which represents value...More

    Reviewed 1 week ago via mobile
    Busy and expensive

    Meeting up with friends was to start at this pub . It was extremely busy and very expensive. We decided against ordering food as we found that there were more reasonably priced places close by .More

    Thank 135gman
    OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 5 days ago

    Thank you for your feed back. The Old Customs House operate in a premium marketplace where the quality of our pub, the fresh nature of our food, the innovative ever developing premium range of drinks we stock, the quality of our real Ales and the...More

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    Ask a question
    Questions & Answers
    James 'Bond' F
    September 6, 2017|
    AnswerShow all 4 answers
    Response from Brett E | Reviewed this property |
    Not close unfortunately
    0
    Votes
    Helen C
    December 1, 2016|
    Answer
    Response from OldCustomsHouse | Property representative |
    Hi Helen. Dogs are welcome in the 4 rooms on the left and the bar area. Kind Regards Marc
    1
    Vote
    Helen C
    December 1, 2016|
    AnswerShow all 7 answers
    Response from OldCustomsHouse | Property representative |
    Yes, The Old Customs House is a dog friendly pub.
    0
    Votes
    Improve this listing

    Restaurant Details

    Rating summary
    • Food
      Service
    • Value
      Atmosphere
    Cuisine
    Bar, British, Pub, Gastropub, Vegetarian Friendly, Vegan Options, Gluten Free Options
    Meals
    Breakfast, Lunch, Dinner, Brunch, Late Night, Drinks
    Restaurant features
    Parking Available, Reservations, Outdoor Seating, Buffet, Private Dining, Seating, Waitstaff, Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Accepts Credit Cards
    Good for
    Large groups, Special occasions, Bar scene, Scenic view, Kids, Business meetings, Local cuisine, Families with children
    Open Hours
    Sunday
    9:00 AM - 11:00 PM
    Monday
    9:00 AM - 11:00 PM
    Tuesday
    9:00 AM - 11:00 PM
    Wednesday
    9:00 AM - 11:00 PM
    Thursday
    9:00 AM - 11:00 PM
    Friday
    9:00 AM - 12:00 AM
    Saturday
    9:00 AM - 12:00 AM
    Location and Contact Information
    • Address: Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
    • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Portsmouth
    • Phone Number: +44 23 9283 2333
    • E-mail
    Description
    One of Portsmouth’s original naval buildings, The Old Customs House is always ready to serve… So whether you fancy tucking into our quality cuisine or sampling any of our ales, wines, softs or spirits, we won’t let you down. Settle into one of our sofas and see just what we mean.
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