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The Old Customs House

Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
+44 23 9283 2333
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Overview
  • Excellent39%
  • Very good31%
  • Average16%
  • Poor9%
  • Terrible5%
Travelers talk about
“fish and chips” (59 reviews)
“pie” (24 reviews)
“sunday roast” (20 reviews)
Closed Now
Hours
CUISINES
Bar, British, Pub, Gastropub, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
All Details
Write a ReviewReviews (1,207)
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1 - 10 of 1,177 reviews

Reviewed 5 days ago via mobile

Lovely spot for drinks- Little separate rooms - cosy old fashioned furniture and great gun & wine selections.

Thank SJRJK
OldCustomsHouse, Front Office Manager at The Old Customs House, responded to this reviewResponded 4 days ago

Hi Thank you for your feed back See you again soon.

Reviewed 2 weeks ago

For many years The Old Customs House has been a firm favourite of mine for great food and great service! There are always mouthwatering specials on offer alongside tasty regular fayre that never disappoints! After a day of trawling all the outlet shops it’s lovely...More

Thank heidisrose
OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Hello Thank you for your great feed back. I will ensure that Emil and the team get the recognition for delivering a great experience to you and your guests. See you soon MD

Reviewed 2 weeks ago via mobile

Full range of Fullers at a reasonable price (for the south). The place to eat and drink at the quay. Excellent pint of Seafarers. Rated it 5 for the service and quality of the beer. Good range of gins.

Thank BillGail
OldCustomsHouse, Manager at The Old Customs House, responded to this reviewResponded 1 week ago

Hi Bill Thank you for your review. I will pass on your comment to our Master cellar man. We always take pride in delivering high quality cask ales . See you again

Reviewed 2 weeks ago via mobile

Great pub in the heart of gunwharf quay. They have an excellent choice of gins and serve really good food which is served quickly and piping hot. The fish and chips was very good for a pub and we sat outside, away from the shopping...More

Thank Clearlyspeaking
OldCustomsHouse, Guest Relations Manager at The Old Customs House, responded to this reviewResponded 2 weeks ago

Hello Thank you for your great feed back See you again for a 5 stars review

Reviewed 3 weeks ago via mobile

Stopped off for a quiet drink after the cinema and settled outside with some wine and for a girly catch up. The waitress then came over to say that at 10.30 we would need to go inside as residents generally complained about the noise?! Did...More

1  Thank Rozholly7
OldCustomsHouse, Public Relations Manager at The Old Customs House, responded to this reviewResponded 3 weeks ago

Hi Thank you for your review I am glad that you enjoyed your experience with us. I am sorry that the waitress did not make it clear to you. OCH is located in a residential area . It is a condition of our lease. All...More

Reviewed 4 weeks ago

Was here as couple and service was fine but oddly you can't have your starters before your main! Seems odd to offer a stater and then be told that it has to come all together as you ordered at the bar. Who comes up with...More

Thank HampshireNat
OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded 4 weeks ago

Hi Thank you for taking the time write a review . I am glad that even with the imperfections you mentioned in your review you still enjoyed your experience with us. I am sorry that the bartender did not guide you to our restaurant side...More

Reviewed 4 weeks ago via mobile

Super friendly and courteous staff; best fish and chips yet! Very fresh haddock perfectly battered, mushy peas, and excellent fries. Also outstanding soup starter. Nice lager accompaniment. The cheese was just okay - I should have opted for the Eton pudding.

Thank fred200099
OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded 4 weeks ago

Hi Fred Thank you for your great feed back I will review the cheese selection. We hope to see you again soon

Reviewed 4 weeks ago via mobile

What a start! After being told there are no eggs in our usual place very nearby, we decided to try elsewhere. What an incredible welcome we were given by the staff at The Old Coach House, especially Lacksha (apologies for spelling!) who initiated a greeting...More

1  Thank George K
OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded 4 weeks ago

Hi George. Thank you for your great review. I will pass on your comment to Laksha and the kitchen team See you very soon.

Reviewed 5 weeks ago via mobile

No welcome, no hello, no service really, very expensive, very nice inside, got Id even though Im 43 years old what the hell? Won't come here againMore

Thank Triptrippermidlands
OldCustomsHouse, General Manager at The Old Customs House, responded to this reviewResponded 4 weeks ago

Hi Thank you for your your feed back. I am very sad to read that your experience with us has been so disappointed. Please accept my apologies. I am so surprise that you thought that a member of our team was rude. We thrive on...More

Reviewed July 13, 2018

A great place to relax and take in the surroundings of Portsmouth. Excellent standard of food and service.

1  Thank nerjalass
OldCustomsHouse, Public Relations Manager at The Old Customs House, responded to this reviewResponded July 13, 2018

Hello Thank you for your review See you again very soon

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Ask a question
Questions & Answers
James 'Bond' F
September 6, 2017|
AnswerShow all 4 answers
Response from lindajac0bs | Reviewed this property |
Parking at Gunwharf Quays is public and there is plenty of it (you can google for details) but it is expensive and is also chargeable in nearby streets.
1
Vote
Helen C
December 1, 2016|
Answer
Response from OldCustomsHouse | Property representative |
Hi Helen. Dogs are welcome in the 4 rooms on the left and the bar area. Kind Regards Marc
2
Votes
Helen C
December 1, 2016|
AnswerShow all 7 answers
Response from OldCustomsHouse | Property representative |
Yes, The Old Customs House is a dog friendly pub.
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night, Drinks
Restaurant features
Parking Available, Reservations, Outdoor Seating, Buffet, Private Dining, Seating, Waitstaff, Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Accepts Credit Cards
Good for
Large groups, Local cuisine, Special occasions, Bar scene, Business meetings, Scenic view, Kids, Families with children
Open Hours
Sunday
9:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 12:00 AM
Saturday
9:00 AM - 12:00 AM
Location and Contact Information
  • Address: Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Portsmouth
  • Phone Number: +44 23 9283 2333
  • E-mail
Description
One of Portsmouth’s original naval buildings, The Old Customs House is always ready to serve… So whether you fancy tucking into our quality cuisine or sampling any of our ales, wines, softs or spirits, we won’t let you down. Settle into one of our sofas and see just what we mean.
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