How many people ever check the T&C's when booking a function room? Well this is the standard response to any complaints at this 'establishment'! Poor time keeping to open the private bar which was poorly stocked (most guests went downstairs to get a decent drink....which...were very expensive). Surly and lying door staff that use their 'power' to victimize young adults that I can only assume originates from a desire to make themselves feel good...probably about physical inadequacies!?!? Bar staff constantly on their phone while behind the bar, and a manager who can not accept that he and his staff ruined an important life event for a young person...memorable for all the WRONG reasons. To sum up...as I said before...NEVER BOOK A FUNCTION HERE!More

It was my friends 18th birthday. All night they accused everyone if doing drugs in the toilets. The girl behind the bar kept following us in there. They kicked multiple people out for no reason and said no one under the age of 18 were...allowed to join and they knew they would be there to begin with. Least to say I would never go there again for any reason especially not for a private event.More

I went to the wine vaults for my best friends 18th party. The bouncers were really rude and intimidating when me and my friends got there. I felt like I was being watched the whole evening and felt uncomfortable. The drinks were so expensive I...couldn’t afford it. I would never recommend this venue to anyone.More

I booked a private room for my daughters 18th birthday. The whole experience was absolutely disgraceful. The first telephone contact was with a young woman whose manner was atrocious, her opening statement of, "are you aware you owe £150 for the room" was combative and...rude. Unfortunately things went from bad to worse. At 3pm on the day of the party, I was told anyone under 18 would have to leave at 9pm due to liscensing. When I tried to discuss with the manager he blamed the miscommunication on my friend,. I QUOTE, "not my fault if she didnt tell you"! I have since reviewed all email communication, no mention of under 18 policy, Despite the fact I made it clear it was an 18th. Before the party even started I was stopped at the door by security demanding ID for all in the group and who they were in relation to me. There will be a separate complaint about the security staff. The bar was booked to start at 7.30 and was not ready. I was told the policy for bar staff was no phones, I paid for a member of staff and watched her on her phone all night, I have photographic evidence. There were allegations of one of the party doing a drug deal outside and refused entry back into the venue. The young man involved offered to empty his pockets and to be searched, he was still refused entry. There were a number of witnesses to this yet the rude arrogant manager lied to my face saying the young man had refused to turn out his pockets. He had not been involved in any illegal behaviour. Aforementioned bar staff made allegations about my daughter and her friends using drugs in the bathroom, they did not. Security were heavy handed bullying and seemed to be on a power trip, rechecking IDs at 9.30, intimidating guests. The promised music system did not work because they did not have the right adaptors. Mixers for drinks were flat. Tried to discuss the issues with the manager who is one of the rudest most offencive people I have ever had the displeasure to meet. Tried again the following day to resolve but he never returned my calls. What shoulf have been a happy family event was turned into THE worst social night I have ever had in a venue. Fullers brewery have an establishment that seems to promote bullying, rudeness and hostility. Disgraceful!More

My experience of The Wine Vaults was extremely unpleasant! I went to celebrate a friends 18th as far as I’m concerned they ruined her night before it even began. Preventing family members from coming in. Kicking family members out. Falsely accusing members of consuming drugs...and doing random ID checks aggressively. There was no music and they did not pre warn the birthday girl her music would not work. The space was incredibly squashed we couldn’t move. Bouncers who intimidate young woman and become extremely angry at young adults. Drinks were very over priced and staff were not friendly. To have staff discuss us inappropriately in front of everyone and to consistently have staff follow us to the toilets left everyone extremely uncomfortable. For myself to hear twice a particular bar maid accuse us of taking drugs was infuriating. On top of this this particular bar maid was giving me disgusting looks, shaking her head at me and trying to spy on my conversations using the large mirror. I am very disappointed and will never attend The Vaults again!More

I can not believe how awful my experience at the Wine Vaults, on Albert Road was after attending an 18 birthday party on the 13th March. Our experience was negative from before we even entered the building when we approached the door and said we...are here for the party upstairs and we were shouted at us demanding IDs. We had family members who were under 18 and he refused to let all of us in. After explaining again we were here for the 18th birthday he reluctantly let us in after lecturing us about all under 18s leaving at 9 o’clock and no one drinking. He was rude and made everyone feel really uncomfortable before we went inside. There wasn’t a consistent bartender upstairs in the event room and when she was on the bar she was on her phone. Halfway through the night we overheard her tell one of the bouncers that a group of us were taking drugs in the bathroom but she hadn’t caught us yet. We were followed into the bathroom around three times each time we were made to feel like we were constantly doing something wrong. The music didn’t work until the halfway through the night. The adapter was an old iPhone aux adapter and everyone has the new iPhone and we had to run home to get the adapter to use the music. No one informed us this in the emails. My younger brother went outside after a call from a friend who he hadn’t seen in a while. My boyfriend went out with him as he is underage to make sure he was okay. The same bouncer as before then refused to let him back inside as he watched him make a ‘drug deal’- at no point did anyone receive, take or mention drugs. As it was nearly 9pm anyway my younger brother left as the bouncer was getting aggressive again. However my boyfriend tried to come back inside even after he emptied his pockets and asked to be patted down. The bouncer shouted in his face that he wasn’t allowed back in. I went and got my boyfriends coat and gave it to him, I then asked the bouncer if he was aloud to come in he replied by shouting at me that he’s taking drugs and he knows what he saw. He refused to search him and the manager later told the person who paid for the event that my boyfriend refused to be searched. We were constantly disrespected, treated like we were stupid, belittled by the bouncers and bar staff & manager- and that was only my experience at this party, a lot more happened. Also it was £5.60 for a single! Do not use this function or even go to this pub.More

Visited here for roast on Sunday. Was amazing food. Beer was really flat though. Let the side down a bit. Will return for the food but buying bottles or wine in futureMore