I booked a private room for my daughters 18th birthday. The whole experience was absolutely disgraceful. The first telephone contact was with a young woman whose manner was atrocious, her opening statement of, "are you aware you owe £150 for the room" was combative and...rude. Unfortunately things went from bad to worse. At 3pm on the day of the party, I was told anyone under 18 would have to leave at 9pm due to liscensing. When I tried to discuss with the manager he blamed the miscommunication on my friend,. I QUOTE, "not my fault if she didnt tell you"! I have since reviewed all email communication, no mention of under 18 policy, Despite the fact I made it clear it was an 18th.
Before the party even started I was stopped at the door by security demanding ID for all in the group and who they were in relation to me. There will be a separate complaint about the security staff.
The bar was booked to start at 7.30 and was not ready. I was told the policy for bar staff was no phones, I paid for a member of staff and watched her on her phone all night, I have photographic evidence. There were allegations of one of the party doing a drug deal outside and refused entry back into the venue. The young man involved offered to empty his pockets and to be searched, he was still refused entry. There were a number of witnesses to this yet the rude arrogant manager lied to my face saying the young man had refused to turn out his pockets. He had not been involved in any illegal behaviour.
Aforementioned bar staff made allegations about my daughter and her friends using drugs in the bathroom, they did not. Security were heavy handed bullying and seemed to be on a power trip, rechecking IDs at 9.30, intimidating guests.
The promised music system did not work because they did not have the right adaptors.
Mixers for drinks were flat.
Tried to discuss the issues with the manager who is one of the rudest most offencive people I have ever had the displeasure to meet.
Tried again the following day to resolve but he never returned my calls.
What shoulf have been a happy family event was turned into THE worst social night I have ever had in a venue.
Fullers brewery have an establishment that seems to promote bullying, rudeness and hostility.
Disgraceful!More