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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British, Pub, Gastropub
Meals
Dinner, Drinks
FEATURES
Outdoor Seating, Television, Buffet, Seating, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Accepts Discover, Accepts Credit Cards, Reservations, Free Wifi
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features, about
Reviews (205)
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203 results
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36
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41
29
44
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LanguageEnglish
Traveler rating
36
53
41
29
44
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Reviewed August 22, 2020 via mobile

The staff were polite and attentive however my food was a joke. My friends all had chicken burgers which they enjoyed however I ordered the vegan salad as it sounded amazing but asked to add chicken. The salad did not have half the things it...should have and for 13 50 I expected it to . We sent it back - it took ages and when it came the added bits was 1 chickpea and a couple almonds. I was very underwhelmed. They gave the table a round of drinks but we still spent 60 pounds per couple for lunch which I thought was ludicrous. I will not be heading back.More

Date of visit: August 2020
Helpful?
Reviewed March 16, 2020

Everything about my experience at the wine vaults was atrocious we booked to celebrate my 18th birthday and from the minute we arrived at the door we were intimidated by security aggressively asking for ID and refusing entry to someone under 18 when we politely...explained that it was an 18th party they rudely told us all under 18s were to leave at 9 and that they would be checking but they had failed to mention this apart from at 3pm on the day of the party which was too late to change anything when the manager was questioned about this he rudely blamed a Friend saying “it’s not my fault if your friend didn’t tell you” VERY poor customer service after all of this a very close friend was then falsely accused of doing a drug deal outside and refused entry even after saying he would let security search him to prove nothing happened the manager then told us he was refused entry because he refused to be searched which was not true and there was more then one witness to this me being one of them. I was told there would be a sound system to play music from but they failed to mention you needed an adapter and the aux did not fit in anyone’s phone we then went and got an adapter and the music still did not work and nobody tried to fix it until I personally went down and asked the manager which he then put his phone on the aux. The bar was not ready when we arrived at 7:30 and the lady serving us was very rude and was on her phone all night even though we were told no staff were to be on their phone at all she then proceeded to follow my friends into the bathroom accusing them of doing drugs which was a complete deformation of character and quite frankly unacceptable. I strongly Suggest not to plan a party or function at the wine vaults.More

Date of visit: March 2020
Helpful?1  
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 15, 2020

I attended my sisters 18th birthday last night and was appalled with the attitude of the staff. I work in a pub and would be fired if I ever spoke to a paying customer the way the girl on our bar spoke to everyone, she...stood at the bar on her phone most of the evening although she told us the bars policy was they couldn’t be on there phones, I then over heard her tell a bouncer that me and my friends were taking drugs in the toilets but she couldn’t catch us yet, the bouncers then followed some girls into the toilets to see what they were doing. I felt very uncomfortable and disrespected at the wine vaults last night and will not be attending a function there or even drinking there again. I will also not be recommending anyone drinking there. The bouncers were intimidating and aggressive towards everyone at the party and kicked my cousins out for doing an alleged drug pick up (which is a complete lie) they then offered to be search to prove they had nothing on them and the bouncer refused, then told the manager my cousins had refused to turn out their pockets.More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 14, 2020

How many people ever check the T&C's when booking a function room? Well this is the standard response to any complaints at this 'establishment'! Poor time keeping to open the private bar which was poorly stocked (most guests went downstairs to get a decent drink....which...were very expensive). Surly and lying door staff that use their 'power' to victimize young adults that I can only assume originates from a desire to make themselves feel good...probably about physical inadequacies!?!? Bar staff constantly on their phone while behind the bar, and a manager who can not accept that he and his staff ruined an important life event for a young person...memorable for all the WRONG reasons. To sum up...as I said before...NEVER BOOK A FUNCTION HERE!More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 14, 2020

It was my friends 18th birthday. All night they accused everyone if doing drugs in the toilets. The girl behind the bar kept following us in there. They kicked multiple people out for no reason and said no one under the age of 18 were...allowed to join and they knew they would be there to begin with. Least to say I would never go there again for any reason especially not for a private event.More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 14, 2020

I went to the wine vaults for my best friends 18th party. The bouncers were really rude and intimidating when me and my friends got there. I felt like I was being watched the whole evening and felt uncomfortable. The drinks were so expensive I...couldn’t afford it. I would never recommend this venue to anyone.More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 14, 2020

I booked a private room for my daughters 18th birthday. The whole experience was absolutely disgraceful. The first telephone contact was with a young woman whose manner was atrocious, her opening statement of, "are you aware you owe £150 for the room" was combative and...rude. Unfortunately things went from bad to worse. At 3pm on the day of the party, I was told anyone under 18 would have to leave at 9pm due to liscensing. When I tried to discuss with the manager he blamed the miscommunication on my friend,. I QUOTE, "not my fault if she didnt tell you"! I have since reviewed all email communication, no mention of under 18 policy, Despite the fact I made it clear it was an 18th. Before the party even started I was stopped at the door by security demanding ID for all in the group and who they were in relation to me. There will be a separate complaint about the security staff. The bar was booked to start at 7.30 and was not ready. I was told the policy for bar staff was no phones, I paid for a member of staff and watched her on her phone all night, I have photographic evidence. There were allegations of one of the party doing a drug deal outside and refused entry back into the venue. The young man involved offered to empty his pockets and to be searched, he was still refused entry. There were a number of witnesses to this yet the rude arrogant manager lied to my face saying the young man had refused to turn out his pockets. He had not been involved in any illegal behaviour. Aforementioned bar staff made allegations about my daughter and her friends using drugs in the bathroom, they did not. Security were heavy handed bullying and seemed to be on a power trip, rechecking IDs at 9.30, intimidating guests. The promised music system did not work because they did not have the right adaptors. Mixers for drinks were flat. Tried to discuss the issues with the manager who is one of the rudest most offencive people I have ever had the displeasure to meet. Tried again the following day to resolve but he never returned my calls. What shoulf have been a happy family event was turned into THE worst social night I have ever had in a venue. Fullers brewery have an establishment that seems to promote bullying, rudeness and hostility. Disgraceful!More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 14, 2020

My experience of The Wine Vaults was extremely unpleasant! I went to celebrate a friends 18th as far as I’m concerned they ruined her night before it even began. Preventing family members from coming in. Kicking family members out. Falsely accusing members of consuming drugs...and doing random ID checks aggressively. There was no music and they did not pre warn the birthday girl her music would not work. The space was incredibly squashed we couldn’t move. Bouncers who intimidate young woman and become extremely angry at young adults. Drinks were very over priced and staff were not friendly. To have staff discuss us inappropriately in front of everyone and to consistently have staff follow us to the toilets left everyone extremely uncomfortable. For myself to hear twice a particular bar maid accuse us of taking drugs was infuriating. On top of this this particular bar maid was giving me disgusting looks, shaking her head at me and trying to spy on my conversations using the large mirror. I am very disappointed and will never attend The Vaults again!More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 14, 2020

I can not believe how awful my experience at the Wine Vaults, on Albert Road was after attending an 18 birthday party on the 13th March. Our experience was negative from before we even entered the building when we approached the door and said we...are here for the party upstairs and we were shouted at us demanding IDs. We had family members who were under 18 and he refused to let all of us in. After explaining again we were here for the 18th birthday he reluctantly let us in after lecturing us about all under 18s leaving at 9 o’clock and no one drinking. He was rude and made everyone feel really uncomfortable before we went inside. There wasn’t a consistent bartender upstairs in the event room and when she was on the bar she was on her phone. Halfway through the night we overheard her tell one of the bouncers that a group of us were taking drugs in the bathroom but she hadn’t caught us yet. We were followed into the bathroom around three times each time we were made to feel like we were constantly doing something wrong. The music didn’t work until the halfway through the night. The adapter was an old iPhone aux adapter and everyone has the new iPhone and we had to run home to get the adapter to use the music. No one informed us this in the emails. My younger brother went outside after a call from a friend who he hadn’t seen in a while. My boyfriend went out with him as he is underage to make sure he was okay. The same bouncer as before then refused to let him back inside as he watched him make a ‘drug deal’- at no point did anyone receive, take or mention drugs. As it was nearly 9pm anyway my younger brother left as the bouncer was getting aggressive again. However my boyfriend tried to come back inside even after he emptied his pockets and asked to be patted down. The bouncer shouted in his face that he wasn’t allowed back in. I went and got my boyfriends coat and gave it to him, I then asked the bouncer if he was aloud to come in he replied by shouting at me that he’s taking drugs and he knows what he saw. He refused to search him and the manager later told the person who paid for the event that my boyfriend refused to be searched. We were constantly disrespected, treated like we were stupid, belittled by the bouncers and bar staff & manager- and that was only my experience at this party, a lot more happened. Also it was £5.60 for a single! Do not use this function or even go to this pub.More

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Thank you for sharing for your feedback we us. We’re sorry your experience did not match your expectation. It is not what we strive for here at The Wine Vaults and we aim to do better than this. So thank you for bringing this to...More

Reviewed March 3, 2020

Visited here for roast on Sunday. Was amazing food. Beer was really flat though. Let the side down a bit. Will return for the food but buying bottles or wine in futureMore

Date of visit: March 2020
Helpful?
WineVaultsSouthsea, General Manager at The Wine Vaults, responded to this reviewResponded March 24, 2020

Dear Billy Thank you for leaving us such a wonderful review. We are thrilled that you loved your visit here at The Wine Vaults and our staff will definitely be happy to read what you have said. Customer experience and satisfaction are our top priority...More

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MrQuest-
March 2, 2020|
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Response from MrQuest- | Reviewed this property |
I blamez the customers.
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