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Rancho Steak House

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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Argentinean, Steakhouse, Grill
Meals
Lunch, Dinner, Drinks
FEATURES
Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Table Service
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Reviews (556)
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Traveler rating
263
135
65
37
42
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LanguageEnglish
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Traveler rating
263
135
65
37
42
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All reviews ribs steak t bone mixed grill salad cheesecake cod cooked to perfection side dishes booked a table birthday meal meat trio fareham garlic
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Reviewed 3 weeks ago via mobile

We visited last night as had booked for Friday, but due to lockdown changed the reservation. The restaurant was packed and noticed no social distancing of tables which was uncomfortable. We waited a long time for the waitress and to order drinks, which then took...a long time to arrive. We ordered our meals with a bottle of wine and jug of water. After another fairly long wait we got our wine and reminded them about the water. Meals arrived but two steaks were the wrong weight so they took them back, but came back with them and told us the chef had made an error and if we took these they would cook another steak for us so we agreed. It took so long for them to bring the steak we finished our meals so had to eat the steak after. The service was really bad but they still added a service charge to our bill. In hindsight we shouldn't have accepted it, but as we were out with friends we didn't say anything. We would really think twice about returning to this restaurant as we have visited much better restaurants and definitely received better service elsewhere. It was such a disappointment after such high expectations.More

Date of visit: November 2020
Helpful?
Reviewed 4 weeks ago

Came here for dinner, what a disappointment. The main courses were absolutely fine, the desserts and service were awful though. The sticky toffee pudding is syrup sponge not sticky toffee at all. The cheesecake was served with a sickly strawberry sauce the kind you get...on ice cream. Surely a coulis would go better with cheesecake?! The waiting staff were painfully slow, they were clearly understaffed. Also neither waitress were wearing their face masks properly, they were not covering their nose! In these times, wearing PPE correctly is essential. To then have a service charge added onto the bill for terrible, slow service which when queried the waitress just shrugged. Awful. Wouldn’t bother eating here, much better places in the area to eat.More

Date of visit: October 2020
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Reviewed October 25, 2020

Would recommend this to friends. Very relaxing atmosphere and nice cold beer. A lot of options to chose from.

Date of visit: October 2020
Helpful?
Reviewed October 25, 2020

Really good Service, great steak and supplied drinks very quickly. Would recommend to friends and family

Date of visit: October 2020
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Reviewed October 25, 2020 via mobile

What a restaurant. 10/10. Please come here you won’t regret it. Friendly staff great food lovely atmosphere comfy seating, can’t go wrong!

Date of visit: October 2020
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Reviewed October 25, 2020

Lovely food, quick service and very polite staff. I’ll defo be coming again. Couldn’t fault it at all thanks for a good evening.

Date of visit: October 2020
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Reviewed October 4, 2020

A nice restaurant and well cooked food. The only downside being the slow service as they only seemed to have 1 waitress. It was an hour before the main course arrived. Probably would not go there again

Date of visit: September 2020
Helpful?
237mariama, General Manager at Rancho Steak House, responded to this reviewResponded October 5, 2020

Dear James, Thank you for your feedback, we are glad you have enjoyed your meal, and apologies for the slow service. We will work harder to improve from customers feedback.

Reviewed September 26, 2020

What an amazing restaurant! We were part of a group of 12 and with the new Covid guidelines, we were worried about how the restrictions would affect us. Ranchos were amazing and very accommodating. They allowed our group to have two tables of 6 which...were spaced 2m apart, away from all the other tables in the restaurant. This allowed us to still be able to interact with everyone whilst keeping safe and following the rules. The staff were very friendly and adhered to the guidelines, ensuring that sanitising stations were around and that masks were worn. Excellent service and top quality food. When we come back to Portsmouth, we will definitely be visiting again! Thank you Ranchos for a lovely experience xxMore

Date of visit: September 2020
Helpful?1  
237mariama, General Manager at Rancho Steak House, responded to this reviewResponded October 5, 2020

DearJess P, Thank you very much for the 5* and great feedback, hope to see you soon.

Reviewed September 26, 2020 via mobile

We had a table booked for a meal. We had booked it last year before covid and we were a group of 12. We were worried how this would work with the new restrictions but Rachos were amazing! They phoned us before we came to...say that obviously with the new guidelines they couldn't sit us together, so they did us 2 tables of 6, 2 meters apart so we could still talk to each table but were still safely distanced apart. The food was amazing, the staff were friendly and covid safe and we were able to stay there after our meal for drinks until 10. Would definitely recommend, and will be coming back when we are next in Portsmouth! Thank you Rachos! 😊More

Date of visit: September 2020
Helpful?
237mariama, General Manager at Rancho Steak House, responded to this reviewResponded October 5, 2020

Dear Lucy, Thank you very much for the 5*🏅. A great feedback like this keeps us going. Many thanks.

Reviewed September 25, 2020

It was an amazing experience. Food is absolutely delicious,very friendly staff! The only problem is that it is not covid secure at all. For those who don’t care it is a great place,for those who do,better don’t go. My friends have a big group booked...in and Ranchos accept while its restricted by the law “group of 6”. Also no distance between tables and all customers are mixed up together same as staff,many people gathering without distance. However as I said, if you don’t mind, you must visit as food is fantastic!More

Date of visit: September 2020
Helpful?
237mariama, General Manager at Rancho Steak House, responded to this reviewResponded October 5, 2020

Dear Luna, Thank you for your feedback, And really glad you enjoyed the meal. Regarding bookings after the new government guidelines we only work according to it, all our tables are 1m+ apart, please feel free to bring in a measuring tape any day, we...More

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Questions & Answers
Ask a question
Adventure17740897886
August 6, 2020|
Answer
Response from Mariam A | Property representative |
Hello, Yes we are still trading and very much open, you can make booing via our website or you can call us on 023 9273 7235. Many thanks, Mariam
0
Votes
MarilynQQ
November 4, 2017|
Answer
Response from Mariam A | Property representative |
Dear Marilyn, yes all our steaks are gluten free.
1
Vote
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