We have recently been barred from the Black Swan for complaining about an unsatisfactory meal. We have eaten there dozens of times, supported them and recommended them. As a rule the food we have had there has been delicious & the service good, hence the...enormous number of times we have returned there. There have however been rare occasions where the standard has slipped & dishes have been unsatisfactory. The response of the senior staff when this has happened has been disappointing and despite showing some regret they have also been indignant and flippant when told of the problem. It's inevitable when you eat somewhere as often as we have at the Black Swan that sometimes things can go wrong and we fully appreciate that, however no-one should expect such a patronising response for pointing it out. To our amazement this has now resulted in them telling us our custom is no longer wanted and they have cancelled our two future bookings. In conclusion, if you do eat there we hope you enjoy your meal but if you feel the need to complain, God help you!More