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4-9 Southern Warehouse, The Quay, Exeter EX2 4AP, England
+44 1392 210590
Website
Today
10:00 am - 11:00 pm
Open now
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Hours:
Sun - Sat 10:00 am - 11:00 pm
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1,021 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
Devon
Level Contributor
57 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
Reviewed yesterday NEW

Booked a table for lunch with the kids in the holidays, seated inside, attentive waitress, great menu, pricing ok. Don't go here for a 'quick' lunch - we were here for about 2 hours - but that is what we wanted - time to catch up and chat. I think some other people were having problems with the wait, but... More 

Helpful?
Thank RStork
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

We had a lovely evening in the sun starting off with a couple of cocktails outside which were both very pleasant and made even more pleasant with the late evening sun (great attribute of the waterfront). We shared a couple of dishes from the Tapas menu and some Nachos with the Dahl which were both lovely (however didn’t anticipate the... More 

Helpful?
Thank James R
SDInns, Front Office Manager at On The Waterfront, responded to this review

Thank you so much for this lovely review; it's great to hear you enjoyed your visit, including our new cocktails! If you can remember your waitress' name or description please do drop us an email to info@waterfrontexeter.co.uk so we can pass on your kind comments! We hope to see you back again soon! More 

1 review
Reviewed 3 days ago NEW via mobile

We've been visiting this restaurant for the last 30 years. The setting and menu are great. Pizzas are really good. HOWEVER. The service leaves a lot to be desired. On our last visit we had to wait over an hour for the main course and when we complained we were told they were busy. (??? Lots of empty tables in... More 

Helpful?
Thank Mark H
SDInns, Public Relations Manager at On The Waterfront, responded to this review

Thank you to both yourself and your partner for leaving us reviews both on here and Resdiary, this gives us the opportunity to respond to how your table acted on your recent visit. You arrived 10 minutes late for your booking. Your table ordered starters and mains, and received these after a small delay which you were told about on... More 

Swindon, United Kingdom
Level Contributor
8 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 3 days ago NEW via mobile

I've always had a theory that the nicer the location, the less the effort the management put into customer service and this was borne out here. On The Waterfront is in a great spot by the river in a lovely old building. It has been running for 30 years so must be doing something right, it do I thought. We... More 

Helpful?
Thank Gary_Lawrence
SDInns, Public Relations Manager at On The Waterfront, responded to this review

I'm sorry to hear you were disappointed by your recent visit to us. We are an extremely busy restaurant (it can seem a lot quieter than it is, especially if you are sat in our restaurant rooms, and how busy we are does affect the waiting time on our food), especially on warm Sunday afternoons, and I am afraid this... More 

Exeter, United Kingdom
Level Contributor
6 reviews
6 restaurant reviews
Reviewed 6 days ago NEW

This place used to be a cheapo pizza place. The pizzas were huge but stodgy and tasteless - it was basically a fast food joint. Then it had a revamp and now has a hugely varied menu, much classier décor, and a very different feel to it. I came here for an evening out with work colleagues and was very... More 

Helpful?
Thank philippa92017
SDInns, Public Relations Manager at On The Waterfront, responded to this review

Thank you for taking the time to leae us a review; I am glad you are now a fan of our famous pizzas and overall ambience. I'm afraid we have been quite busy recently, and this on top of training new staff both in the kitchen and front of house has unfortunately impacted our service and quality somewhat. I hope... More 

Exeter, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Great pizza but since changing some of the things on the menu it's hard for my girlfriend to decide what she should eat because her favourite pizza has now got meat on it.

Helpful?
Thank Mr_Cheesy_T
SDInns, Public Relations Manager at On The Waterfront, responded to this review

Thank you for leaving us this lovely review, though I'm sorry to hear your girlfriend's favourite pizza has been taken off the menu. If you can remember the name of it feel free to drop us an email to info@waterfrontexeter.co.uk as we may be able to bring popular toppings back for specials, or even in future menu changes! We do... More 

1 review
Reviewed 1 week ago

I have come here twice in the last couple of weeks and although the food was really good, the service however, was not. There is one lady with dark hair in particular who is extremely grumpy, and makes you feel you are putting her out of her way when you order a drink or food with her. I have always... More 

Helpful?
Thank Amy E
SDInns, Public Relations Manager at On The Waterfront, responded to this review

I'm sorry to hear you were disappointed on your recent visits. We have been very busy recently and this on top of staff shortages, and training up new staff has impacted our service somewhat. I hope you are able to join us again in the future to see that this is not our standard practice. More 

Brentwood, United Kingdom
Level Contributor
25 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

We were visiting our daughter at uni, and brought her here for a Saturday night treat. We ordered our drinks and the waitress asked to see our daughters ID, which she had forgotten. I understand that you are entitled to do this, but given that she is nearly 20, and that a young person aged 16/17 is allowed to drink... More 

Helpful?
Thank mumanddaughterof15
SDInns, Front Office Manager at On The Waterfront, responded to this review

I'm sorry to hear you were disappointed by your recent visit. I'm afraid legally we are not allowed to serve alcohol to anyone who looks under the age of 25, and can't produce a valid photo ID. Our staff members, and the business as a whole, can be fined over £1000, and taken to prison for serving someone underage, or... More 

Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I wasn’t going to leave a review as one had been left by another member of our party, but the response from the PR Manager has, quite frankly, made my blood boil. As I can’t respond directly to his comments, I have to leave it as another review. I do understand things may not always go to plan but the... More 

Helpful?
2 Thank Charlie J
SDInns, Public Relations Manager at On The Waterfront, responded to this review

Good afternoon Charlie, I have frequently spoken to Nik regarding your recent visit, and I did make it very clear that if anyone in your group would like to have a conversation with us regarding your visit then dropping us an email would be much more efficient than shouting on all of our social media pages, especially considering, as I... More 

Exeter
Level Contributor
176 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
Reviewed 1 week ago via mobile

Evening visit to waterfront. Booked a table in advance and good job as it was busy. Table was in the Long room and ended up being noisey. Some of the sound seemed to echo and made it loud for us. Food was good and excellent however was a long 50 minute wait. Service was good when the staff were present... More 

Helpful?
Thank Kirsty C
SDInns, Public Relations Manager at On The Waterfront, responded to this review

Thank you so much for this lovely review! Though I'm sorry to hear about the delays on your table due to how busy we were I'm so glad you enjoyed your visit overall and your food all hit the spot! We are currently hiring lots of new staff to try and bring these waiting times down and so we hope... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
$7 - $21
Cuisine
Italian, Bar, Pizza, British, Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Brunch, Lunch, Dinner, Late Night
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Large groups, Special occasions, Local cuisine, Families with children, Kids, Dining on a budget, Scenic view, Bar scene
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
10:00 am - 11:00 pm
Tuesday
10:00 am - 11:00 pm
Wednesday
10:00 am - 11:00 pm
Thursday
10:00 am - 11:00 pm
Friday
10:00 am - 11:00 pm
Saturday
10:00 am - 11:00 pm
Location and Contact Information
  • Address: 4-9 Southern Warehouse, The Quay, Exeter EX2 4AP, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Devon  >  Exeter
  • Phone Number: +44 1392 210590

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of On The Waterfront and other visitors
2 questions
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Questions? Get answers from On The Waterfront staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?