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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
$8 - $22
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features
Reviews (618)
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617 results
Traveler rating
368
143
51
19
36
Traveler type
Time of year
LanguageEnglish
Traveler rating
368
143
51
19
36
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All reviews pie nachos chilli steak lovely food the pub kids menu ate here well worth a visit family meal whilst on holiday visiting looe dog
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Reviewed today

Just had a great lunch today at the Black Swan in Looe. Food and service was excellent. We all enjoyed our lunch, which ranged from pie, burgers, chilli and kids meals and even the kids ate everything The venue was very clean, tidy, spaced out...tables and well ventilated - we happily obliged in wearing face coverings for the minimal time it took for us to be seated at our table - covid is prevalent - it’s commendable for a patron to be actively minimising risk.More

Date of visit: October 2021
Helpful?
Reviewed yesterday via mobile

We were refused entry as we did not have face masks. We understand that this is the restaurant's choice but would like to point out that it is no longer a legal requirement. We would have been sitting just around the corner and the restaurant...was not busy. We found the waitress quite judgemental of our not wearing masks. We would have been happy to wear masks if provided although would have had to take them off to eat! For the price of three disposable masks the restaurant has lost what would have been over £100 spent.More

Date of visit: October 2021
Helpful?
Reviewed 1 week ago via mobile

During our family visit to Looe we decided to join the Black Swan for some lunch. May as well have been called the ‘Black Pearl’ judging by the reception we encountered by head honcho ‘Karen’. The first red flag was the roped off entrance -...not sure if that was to prevent people from entering or to stop people from leaving! Kind of rope you have at the entrance to night clubs, complete with ‘bouncer’ or ‘door man’ - enter Karen. Now there was a polite sign which asked you to wait there until a member of staff seated you. Fair enough. Karen, who later claimed ‘manager’ title, appeared fully masked and greeted us with, “do you have masks?!” My wife, who actually works within the NHS, replied, “no” which took Karen off guard for a moment. After composing herself, she said, “well you need masks to come in here.” We explained that we were excempt - despite the fact that face coverings have ceased being law for several months. This fell on Karen’s deaf ears who insisted that we prove it! We explained that we were on vacation from the midlands and we didn’t bring any covid ID with us due to the fact that face coverings were no longer mandatory. We got a shaking of head and ‘computer says no’ response. Does any person with any other disability or impairment need to prove their illness to society to allow them ‘access’ to a public facility? We took deep offence and found this attitude extremey discriminative. Karen offered a solution, we could go buy some masks from down the street? To get this clear, Karen wanted us to go and buy some masks even though we were excempt, come back and wear them to walk a couple of feet to a table to then take them off to eat! We laughed and refused. We weren’t that desperate to dine at the Black Pearl’s captain’s table before walking the plank! By contrast, we had a wonderful experience and meal across the road at Pier One where the staff were extremely friendly and welcoming with great food and service. Bonus - no one judged us by our mask wearing habits. My advice, do not visit the Black Swan - it’s not worth the effort. Despite Karen also claiming to be the owner of the establishment we know that this title is actually held by Phil, who we’ve briefly met on previous visits. I ask that he acknowledges this review and explain why his lead staff member is so obnoxious to genuine customers. I don’t appear to be alone with my opinion.More

Date of visit: October 2021
Helpful?
Reviewed 1 week ago

Lovely traditional pub food, large portions. Staff were very friendly and engaging. An all round enjoyable experience.

Date of visit: October 2021
Helpful?
Reviewed 1 week ago

In accordance with Covid Rules we were greeted by the only member of staff who appeared to be working at the door who stood over us while we sanitised our hands. We thought this a bit excessive as we're not kids who need to be...supervised and if she'd bothered to look would have noticed we were in the process of doing so anyway. We were shown to a table and had to squach ourselved into a far too tight booth with her asking if we were dining wo which we replied we don't know yet may we see the menu. She promply returned throwing the menus onto the table. Having seen their list of ales I ordered one and was told we don't have that and was offered something else - just the one choice out of several on the menu. Clearly this rather agressive individual had had a personality change and like many other shop ad restaurant staff didn't want to be there or deal with 'Tourists'. This is clearly not a Pub as advertised but a glorified Bistro made to look something like a pub, which back in the day it was. She even managed to shout something derogatory when we upped and left, very rude and uncalled for.More

Date of visit: August 2021
Helpful?
Reviewed 2 weeks ago via mobile

Came here for an afternoon meal with my elderly parents and dog whilst visiting Looe for the day, we were seated straight away with no problems. The man serving us (sorry I forgot his name) was very polite and attentive and bought the menus over...right away and promptly took our drink orders and then came back for our food orders. The only reason I’ve given this a 4 rather than a 5 star is because there wasn’t much choice on the menu, it could have been a bit more varied. That being said what we did order was delicious, it came out piping hot and there was lots of it!! I’ve seen a couple of reviews on here moaning about how the food was expensive and there wasn’t much of it….well I’m not quite sure how much they eat but we had a whole plateful of food and the table opposite us also ordered food and there was loads of it!!! Almost forgot to say we were even offered a bowl of water for the dog which was kind. Thanks guys will definitely come here again on our next trip!More

Date of visit: October 2021
Helpful?
Reviewed 2 weeks ago

Our family of 7 adults ate here on our weeks stay in Looe; the service and starters were great but the mains were a sad let down; we all had different mains but 3 of us had fish and chips (2 celiacs); neither were nice...- shame for a fishing resort. At £30 per head, no dessert, I think they need to change their chef - sorry.More

Date of visit: October 2021
Helpful?
Reviewed 5 weeks ago via mobile

First time eating here as we only drink normally. Both our meals were luke warm and bland and were not cheap for basic pub grub. Will stick to just drinking in future

Date of visit: September 2021
Helpful?1  
Reviewed September 17, 2021 via mobile

This was the only restaurant we could get in, on our first night in Looe. The menu choice was ok, hubby had loaded chilli fries, large portion size, the chilli was ok, nothing special. I had Steak & Cornish ale pie, the pastry wasn’t thick...enough for me, it was ok, not overly tasty for a steak n ale pie, gravy was lovely. The service was ok, table hygiene not brilliant (it was sticky). The place lacked any atmosphere.More

Date of visit: September 2021
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Reviewed September 8, 2021 via mobile

Called in tonight on off chance of room managed to fit us in was turning people away until they got tables free. Very clean and masks need to be worn. Friendly staff Recommend a particular gin than our choice glad she did as was very...nice indeed. Will be buying a bottle before going home. Large portions aswell Steak an ale pie was very nice and tender Burgers are also recommended The pulled pork n chips n slaw is huge and could be had. As meal… I would go back there thank youMore

Date of visit: September 2021
Helpful?1  
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Questions & Answers
Ask a question
Michele K
December 31, 2018|
Answer
Response from Phil5498 | Property representative |
Hi Michelle, Sorry, I’ve only just seen this. Please accept my apologies for not responding, hopefully you were one of our diners at lunchtime. Many happy returns Phil Manager Black swan
0
Votes
Louise9991
November 30, 2016|
AnswerShow all 2 answers
Response from Phil5498 | Property representative |
Hi Louise, Whilst it's not essential to book a table, it is advantageous especially if you're part of a larger group or if you're looking at visiting during peak times. Hope this is helpful
1
Vote
StaffsUK17
November 27, 2016|
Answer
Response from Phil5498 | Property representative |
Hi We will be serving food until 3pm on New Year's Eve, we are not serving in the evening though.
0
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Frequently Asked Questions about Black Swan

Black Swan is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5