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The Vaults - CLOSED

14A Trinity Street, Cambridge CB2 1TB, England
+44 1223 632479
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Overview
  • Excellent42%
  • Very good23%
  • Average10%
  • Poor7%
  • Terrible18%
Jan 31, 2016
“Not suitable for large groups”
Dec 30, 2015
“Very bad service ”
Restaurant Hours Closed
CUISINES
American, Gluten Free Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
14A Trinity Street, Cambridge CB2 1TB, England
All Details
Reviews (38)
Traveler rating
Traveler type
Time of year
Language

11 - 20 of 38 reviews

Reviewed October 20, 2015

We found the vault as per a recommendation from a work mate and what a find! A little tricky to spot at first but after you go down your filled with some of the best cocktails in the city and brilliant and speedy service! The...More

2  Thank Nyall N
Reviewed October 20, 2015

I went with a small party of friends last weekend. We could not have asked for more. The staff were attentive and even though they very busy the drinks were served quickly. The atmosphere was great and we thoroughly enjoyed ourselves. When we are next...More

2  Thank crazyfatfish
Reviewed October 19, 2015 via mobile

Called in at the vaults last Saturday for a quick drink and ended up there all night , fantastic new gin distillery being set up which is well worth a second visit once up and running. We had a heap of cocktails & every one...More

2  Thank makindred
Reviewed October 19, 2015 via mobile

I came into vaults a number of times with my friends as service and professionalism was brilliant. It got to the point where by the time I had sat down and taken off my coat my drink would be in front of me. I really...More

1  Thank tomgordon1
Reviewed October 18, 2015 via mobile

We visited at around 7pm on a Saturday evening. The service was reeeally bad, we waited over 40 minutes for 2 drinks. The happy hour is very unclear and no one explained any of the rules around this to us. You are led to think...More

Thank abcdefg186338
Leo B, Owner at The Vaults, responded to this reviewResponded October 20, 2015

Hi, Sorry to hear about your experience. As you have probably noticed from the reviews below, last Saturday we had a really bad day. We had a lot of people complain. Since then we have changed a lot, both with the team and the venue....More

Reviewed October 15, 2015

I have been here twice now, the first experience was not great but I decided to give them another go, we walked in and got showed to a table, it was very quiet, not once did they come and acknowledge us, we sat there for...More

2  Thank Tracy W
Leo B, Owner at The Vaults, responded to this reviewResponded October 16, 2015

Hi Tracey, You can probably see from looking at our page, that we have had a flood of complaints this week. All to do with the Service over last weekend. Can I ask when you were in? Best Leo

Reviewed October 14, 2015

Uncooperative staff that were persistently rude to my friend and I; service was also pathetically slow. Despite the reasonable quality of the drinks we ordered (which we eventually received, after multiple prompts to the staff concerning their whereabouts), we will not be returning to this...More

1  Thank tomogrady909
Leo B, Owner at The Vaults, responded to this reviewResponded October 15, 2015

Hi Tom, Thank you for your feedback. Can I ask what day you were in? I suspect it was Saturday. We have had 6 complaints all year, and 5 of them were from Saturday. We had a full company meeting yesterday (Weds) to figure out...More

Reviewed October 11, 2015

Quite a nice quirky little bar, we were tempted in by the half price happy hour cocktail sign outside, nice friendly staff took our order 2 pina coladas, which still hadn't arrived after 20 minutes , when they finally did they were tasty but quite...More

Thank 81Becky
Leo B, Owner at The Vaults, responded to this reviewResponded October 12, 2015

Hi, Thanks for writing. I'm sorry you had a bad time. We had a few complaints on Saturday actually. We've really been struggling with getting the drinks out on time. We're working hard on it, but it seems we're still not getting it done when...More

Reviewed October 11, 2015 via mobile

Me and my partner we're excited to go to into the vaults after seeing photos of it as we have recently moved to Cambridge. We went on a Saturday night about 9pm and were planning to stay for a couple warm up cocktails. We got...More

Thank Caseyrowan
Leo B, Owner at The Vaults, responded to this reviewResponded October 12, 2015

Hi, I'm very sorry to hear about Saturday. I'm sure you wont be surprised to hear, you aren't the only one to complain about the service. It was not a high point in our history of trading. The long and short of it is that...More

Reviewed September 22, 2015

This is a neat place in the heart of Cambs...down in the vaults below the buildings. The staff was friendly if not overly attentive. The drinks were tasty and nicely priced. The hot dogs themselves were pretty good though it just seemed like something was...More

Thank John C
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Restaurant Details

Average prices
$7 - $20
Good for
Large groups, Romantic, Special occasions, Bar scene
Open Hours
Sunday
12:00 pm - 1:00 am
Monday
5:00 pm - 1:00 am
Tuesday
5:00 pm - 1:00 am
Wednesday
5:00 pm - 1:00 am
Thursday
5:00 pm - 1:00 am
Friday
5:00 pm - 1:00 am
Saturday
12:00 pm - 1:00 am
Location and Contact Information
  • Address: 14A Trinity Street, Cambridge CB2 1TB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cambridgeshire  >  Cambridge
  • Phone Number: +44 1223 632479
  • E-mail
Description
The New Vaults is a snack and cocktail bar nestled under the streets of Central Cambridge. After 15 years in the same place, the venue was bough in 2014 by two young entrepreneurs from London, who since then have set about updating the venue, and a turning it around. It has been redecorated throughout, and now features warm lighting, comfy sofas, and even backgammon tables and ping pong. The Vaults has always been famous for it's cocktails, and nothing has changed here. The menu is short and focused, but the skilled bar tenders are more than happy to make you anything you can't see, or even create you a custom creation. Alongside the cocktails are the beers, wines and ciders. There are 8 different types of beers on offer, which often change, but always include a variety of pale ales, lagers and even a few wheat beers. The food now comes in the form of Gourmet Hot Dogs. The team offer up such creations as The Umami (Smoked Sausage, Tomato Salsa, Olive Oil & Garlic Chives) and the Fat Cat (Frankfurter, Diced Gherkins, Blow Torched Cheese on Ciabatta), all of which have been named after the different venues from around the world that have inspired them. Sides such as Sweet Potato Fries, or Skinny Rosemary Chips tie it all together. Open from 5pm on Weekdays and 12 noon on the Weekends, it's a great place to take the weight of your feet, try something new, and meet friends. There are also a few rooms available for private hire, perfect for events and birthday parties.
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