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Cactus Club Cafe

Certificate of Excellence
$$
South Surrey
American, Bar, Canadian, Pub
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15079 32 Ave, Surrey, British Columbia V4P 0A2, Canada
604.535.8799
Website
Today
11:00 am - 12:00 am
Open now
All hours
Hours:
Sun - Thu 11:00 am - 12:00 am
Fri - Sat 11:00 am - 1:00 am
More Info
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141 Reviews from our TripAdvisor Community

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Showing 140: English reviews
1 review
1 of 5 stars Reviewed 1 week ago

VERY VERY VERY bad service went for a birthday dinner with our family and had the worst experience ever. The waitress wouldnt bother to take our order... We had to send my younger daughter to go grab a waiter on THREE different occasions to get food, water, appetisers etc .. Asked the waitress for lemon with our water and she... More 

Helpful?
Thank Sammy M
Cactus C, Guest Relations Manager at Cactus Club Cafe, responded to this review

Hello Sammy, Thank you for taking the time to write a TripAdvisor review for our Cactus Club Cafe location. We greatly appreciate all of our guest feedback and reviews. We are sorry to hear that your experience was not worthy of five stars. I have forwarded your comments on to our management team at this location to review. We hope... More 

Vancouver, Canada
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice appetizers and have great drink specials. Staff are really friendly and the food is really tasty. Great place to watch games for NHL and NFL and the atmosphere is upbeat

Helpful?
Thank samksandhu
Level Contributor
162 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We went for lunch today with friends. We ordered Cajun Chicken Sandwiches. One of the Sandwiches had a stick in the chicken. We told the waitress and the Manager came over and apologised and immediately ordered another one. We were not charged for one of the Sandwiches. What great service would highly recommend.

Helpful?
Thank Jan S
Courtenay,BC
Level Contributor
94 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Surrey restaurant is located off the beaten path but it has a consistent high quality of food and the service is very good. Some of the staff are obviously there because of their looks and this is especially evident in the downtown locations. But regardless we have always enjoyed the food in all of their locations including Kelowna and... More 

Helpful?
Thank Polish-Golfer
Surrey, Canada
Level Contributor
37 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 14, 2016 via mobile

Ok so this is a restaurant chain but they are trying to innovate and maintain a consistent standard of service. In this location they have achieved that. The perpetually busy location seems overstaffed evidenced by at least 3 staff at the check in pulpit. They do manage their table rotation well and seating is usually not a problem. While not... More 

Helpful?
Thank Rmkuehl1520
1 review
1 of 5 stars Reviewed August 5, 2016

Been to this location many times but my last trip was awful. We waited almost 15 minutes for our server to greet us (he greeted other tables that got seated after us while we waited) by the time he finally greeted us happy our was over. He was very rude and seemed bored, as a server myself I understand when... More 

Helpful?
Thank van135416
Cactus C, Guest Relations Manager at Cactus Club Cafe, responded to this review

Hello, Thank you for taking the time to write a TripAdvisor review for our Cactus Club Cafe location. We greatly appreciate all of our guest feedback and reviews. We are sorry to hear that your experience was not worthy of five stars. I have forwarded your comments on to our management team at this location to review. We hope that... More 

Langley, Canada
Level Contributor
37 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 28, 2016

what can I say, disappointed. From a hostess that appeared to be not bothered to a server that didn't care, I felt neglected and ripped off. I have been to other Cactus restaurants and always was treated as a customer should but for some reason, this one really needs an attitude adjustment for staff. Shame as I really was looking... More 

Helpful?
Thank Mike H
Cactus C, Guest Relations Manager at Cactus Club Cafe, responded to this review

Hi Mike, Thank you for taking the time to write a TripAdvisor review for our Cactus Club Cafe location. We greatly appreciate all of our guest feedback and reviews.  We are sorry to hear that your experience was not worthy of five stars. If you'd like to provide us with any further details please feel free to reach out to... More 

Level Contributor
29 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 27, 2016 via mobile

The saviche was good. Enjoyed the food and drinks. Lively setting. Friendly wait staff. The bill was Canadian- high. Would go again.

Helpful?
Thank Larry Z
Vancouver, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed July 26, 2016 via mobile

Lots of great choices and fabulous food. A very versatile menu. Good location, easy to find and tons of parking. Has both lounge and dining area with menu in both.

Helpful?
Thank julie h
Surrey, Canada
Level Contributor
13 reviews
12 restaurant reviews
5 of 5 stars Reviewed July 25, 2016 via mobile

Downtown waterfront location is my favourite. Long line ups during the lunch rush hour but it's worth it. If you go around 1:30, the rush is almost over. Great patio seating and water front views. Great selection for food and drinks.

Helpful?
Thank Valleypeeps

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Average prices
$8 - $21
Cuisine
American, Bar, Canadian, Pub
Meals
Lunch, Dinner, Late Night
Restaurant features
Outdoor Seating, Seating, Waitstaff, Parking Available, Serves Alcohol, Full Bar, Reservations, Television, Wheelchair Accessible
Good for
Large groups, Families with children, Local cuisine, Business meetings, Bar scene, Romantic
Open Hours
Sunday
11:00 am - 12:00 am
Monday
11:00 am - 12:00 am
Tuesday
11:00 am - 12:00 am
Wednesday
11:00 am - 12:00 am
Thursday
11:00 am - 12:00 am
Friday
11:00 am - 1:00 am
Saturday
11:00 am - 1:00 am
Location and Contact Information
  • Address: 15079 32 Ave, Surrey, British Columbia V4P 0A2, Canada
  • Location: Canada  >  British Columbia  >  Surrey>  > South Surrey
  • Neighborhood: South Surrey
  • Phone Number: 604.535.8799

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cactus Club Cafe and other visitors
1 question
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Questions? Get answers from Cactus Club Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?