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2
Sat, 9/18
8:00 PM

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Pizza, Canadian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Late Night
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meals, features, about
Reviews (94)
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94 results
Traveler rating
23
23
18
15
15
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LanguageEnglish
Traveler rating
23
23
18
15
15
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Reviewed 2 weeks ago

We are a large family of 15, 8 adults and 7 kids, we had been there before twice because we loved the Coliflower pizza and the salad, and they always give us the first private room to the right, where we fit perfectly the kids...on one table and adults in the other in front, we arrived I was celebrating my wedding anniversary and we called before to tell them we were going to be there at 5 even though we knew they were not taking any reservations. When we arrived, the place was completely empty only two tables maybe 12 people in the restaurant and it was Sunday, they told us we couldn’t sit unless we would leave the kids alone in the middle of the restaurant and we could sit at the bar tables, the kids are not old enough to sit alone, we told the girl encharged that they always give the little room and we fit perfectly, unfortunately we didn’t take her name, she was blond and the date was Sunday august 29, 2021 at 5 in the afternoon she was so rude that told us “ if you don’t like it, you have to go somewhere else “ .More

Date of visit: August 2021
Helpful?
Reviewed February 15, 2020

We didn’t have a good experience the first time we went but decided to try it again. Mistake. Made reservations for 6 pm and we had to wait 10 minutes for a table. Had to wait a while for server to take our drink and...food order. My meal had come and you could clearly tell it had been sitting awhile. The noodles and chicken was dry, the spoon in the dish was hot from sitting under the heater for so long. I sent it back after being told by another server that it was fine just hot after I explained that it had tasted very burnt. The server dropped off our bill and dropped the debit machine on our table with attitude and left. Didn’t even wait for us to pay. Awful service. Awful experience. Don’t recommendMore

Date of visit: February 2020
Helpful?
RecipeUnlimited, Agency / Consultant at East Side Mario's, responded to this reviewResponded February 22, 2020

Hello, we apologize for your recent experience. There is no excuse for poor quality food and service. We would like to make things right. Please fill out a short survey at reviews.esmfeedback.com and reference 87720215-KJ. We look forward to your response.

Reviewed October 23, 2019

returned on a guest pass tonight for dinner. Salad was ok, soup was canned. Lasagna was hard around the edges, penne with hot sausage was ok but had no wow factor..it was ok at best. Bottom Line, we will not be returning as it is...just not worth the money...however: Our server KIM was amazing and we would like to give he a huge shout-out as I have never met someone so "full of joy"....she was truly a joy to have met and to have her as our server! I hope you pass this along to her as she sooooo deserves it! It was her who made our dining experience a good one....More

Date of visit: October 2019
Helpful?
Recipe l, Manager at East Side Mario's, responded to this reviewResponded October 25, 2019

Hello, we are very sorry for the meal you experienced on your visit. Please fill out our short form at reviews.esmfeedback.com and reference 87721023-LSC. We want to have this looked into.

Reviewed August 26, 2019

Amazing friendly staff, food was delicious and hot, Haven't seen this on a East Side Mario's for a long time. Will definitely go back :) :)

Date of visit: July 2019
Helpful?
Recipe l, Manager at East Side Mario's, responded to this reviewResponded August 27, 2019

We are thrilled to hear that you enjoyed your visit! We look forward to serving you again soon!

Reviewed August 21, 2019

had the 6 meatball and spaghetti dinner, sauce was luke warm and sweet and just plopped on top of the meal, meatballs did not taste like anything I have had before except highly processed ones. Hubby had the Veal, it was equally as bad, tasteless...and dry. Salad starter was warm and wilted. It is not worth the money. I could not eat my meal at all and just enjoyed the warm garlic loaf. We will not be returningMore

Date of visit: August 2019
Helpful?
Recipe l, Manager at East Side Mario's, responded to this reviewResponded August 22, 2019

We're sorry to hear your main dish was not enjoyable! We would like to look into this further and follow up with you. Could you please fill out this short form at reviews.esmfeedback.com and reference 87720821-LSC? Thank you, we hope to get in touch soon!

Reviewed July 2, 2019

Ordered chicken parm dinner last night at 920 . was told it would be ready in 30 minutes. Husband went over to pick it up and the doors were locked. Maybe if they were closing it would have been nice tot be told they couldnt...fulfill the order??? My husband drove 20 km to go and pick it up.Had just got out of hospital and was craving the chicken parm. Employees were still in the restaurant but the doors were locked. Did the staff all share the food that I ordered or did you even make it at all???More

Date of visit: July 2019
Helpful?
Recipe l, Manager at East Side Mario's, responded to this reviewResponded July 12, 2019

Hi JoHanna! We apologize for the delay and are very sorry to hear about your experience with us. Please fill out this short form at reviews.esmfeedback.com and we will be in contact with you soon. Your reference # is 87720702-JD

Reviewed May 24, 2019 via mobile

Wow wow wow best best best Service ever An mike Was amazing highly Recommend Going on his tables would go back for sore

Date of visit: May 2019
Helpful?
Recipe l, Manager at East Side Mario's, responded to this reviewResponded May 25, 2019

We're thrilled to hear this! We will ensure that Mike is acknowledged for his efforts and we look forward to serving you again soon!

Reviewed May 3, 2019 via mobile

I love the food,but on several occasions I get seated and wait a long time for service. Several times I have left and gone next door to Montana's...

Date of visit: May 2019
Helpful?
Recipe l, Manager at East Side Mario's, responded to this reviewResponded May 4, 2019

Hi Phil, we are very sorry for the wait times you've experienced. Please fill out our short form at reviews.esmfeedback.com and reference 173107. We look forward to hearing from you.

Reviewed April 13, 2019

We made a reservation for 4 people for a booth and it was there waiting for us. The staff was very friendly. That was the good news. We had been here before so we knew it wasn't a quiet fine dinning place when we arrived...but Wow, What A Volume. After we ordered our food from the friendly waitress, the staff came out clapping in a loud vigorous manner. We knew they were heading to a Birthday table. The ear shattering clapping lasted 2 mins in length... then they cheered, then they sang while clapping, then they cheered again with one last, loud languorous CLAP! All this took place on the other side of the room and was still crazy loud. We would never begrudge anyone of a fun Birthday Celebration BUT this ear bleed inducing ritual happened 3 MORE TIMES. Every time it happened we had to stop our conversation and sit through it again. The food taste is mediocre, the prices are very high, and I think that will be the last time for us at this establishment. It was our 4th try there.More

Date of visit: April 2019
Helpful?1  
Reviewed March 27, 2019

Good service, loved the unlimited salad and buns. pizza was perfect. It was very quiet as around 4:30 not many people are eating at this time. Lunch and dinner time is packed with screaming and crying kids. Unfortunately people don't know about baby sitters anymore...and think others enjoy their poorly behaved children. We are always on the hunt for a quiet restaurant to enjoy a quiet meal. Very hard to find these days.More

Date of visit: March 2019
Helpful?
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Frequently Asked Questions about East Side Mario's

Yes, East Side Mario's offers takeout services.

East Side Mario's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5