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Charcoal Steak House

Certificate of Excellence
$$$$
Canadian
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2980 King St E, Kitchener, Ontario N2A 1A9, Canada (Fairway Road North)
+1 519-893-6570
Today
4:30 pm - 10:00 am
11:30 am - 2:00 pm
Open now
See all hours
Hours:
Sun - Thu 4:30 pm - 10:00 am
Mon - Fri 11:30 am - 2:00 pm
Fri - Sat 4:30 pm - 11:00 pm
More Info
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550 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Port Dover, Ontario, Canada
Level Contributor
117 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

An excellent restaurant, from decor to the food.Since I had never had pig tails before, I ordered them. Messy to eat, but very tasty. The staff were very friendly and helpful with the menu. I would recommend this restaurant to everyone.

Helpful?
Thank Larry D
Toronto
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW via mobile

It's nice when you know that you will get great food and service each time you visit. I was there again with friends and we had a fun time, helped along by a great waitress that played along with my stupid humor and made us feel more than welcome. Thanks Cristina. Those ribs are always to die for, if you... More 

Helpful?
Thank Natural57
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you for your review. I will be sure to thank Christina as well. Until next time, take care. More 

Kitchener, Canada
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

This is my favourite place to have a leisurely meal. Time can fly by when you are here. The staff are all excellent and so welcoming. The food is fantastic and served well. This is the place that you want to go when you are making it an event or making it a special dinner. Also, ideal for business lunches... More 

Helpful?
1 Thank Roy C
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you so much for the review. We look forward to your next visit with us her at the Charcoal Steal House. More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago NEW

for having new chef the steak i got was not right. my friends was sent back twice. they did not even credit us for both meals just one. sad. service sucked too.

Helpful?
1 Thank SLIKSTER
Dave A, General Manager at Charcoal Steak House, responded to this review

My apologies this wasn't taken care of for you the night it happened and for the lapse in service. I reached out to you privately in hoped to hear more about your experience. More 

Toronto, Ontario
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Went here for a celebration dinner. Last time I visited was over 15 years ago. This is old school fine dining. The steaks were good, cooked to just the way we liked, the service was very good. The restaurant doesn't feel like a high end modern restaurant it portrays itself to be. The decor is old and out dated and... More 

Helpful?
Thank Redy2Rumble
Dave A, General Manager at Charcoal Steak House, responded to this review

I appreciate the feedback, and would like to hear more feedback of where we fell short in your expectations. I have reached out to you privately in hopes to hear more about your experience. More 

Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

Didn't want to stray far from the attached hotel and decided to have a proper meal. We were not disappointed. Amanda was our server - impeccable service, attentive, caring. I'd previously scoped out the menu on Yelp and asked for the Wonton Nachos which were unbelievably amazing. Hubby had the prime rib with a fully loaded baked potato and I... More 

Helpful?
Thank Jean S
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you for the review. I will be sure to share with the team as well. Until next time, take care. More 

Kitchener, Canada
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We go here yearly for lunch Christmas eve day. Everything is always perfect from atmosphere to service to food. This year we had something less than perfect with one meal out of 11. The staff fixed the situation in the most professional and apologetic way I have ever seen. Beyond my expectations and this attention to maintaining perfection is why... More 

Helpful?
Thank Dan B
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you so much for the wonderful review. We hope to see you again soon. More 

Kitchener, Canada
1 review
1 of 5 bubbles Reviewed 3 weeks ago

who ever enjoys it here has never been out on a fine dinning experiance! 10 years ago it was great here, not anymore.... would prefer to eat at swiss chalet and can probably do so 3 times for the price!

Helpful?
Thank disp0sal
Dave A, General Manager at Charcoal Steak House, responded to this review

My apologies for your recent experience with us here at the Charcoal Steak House. I would love to hear about your experience if given the opportunity. I have reached out to you privately. More 

Welland, Canada
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

Went to charcoal this Christmas Eve. I used to look forward all day to going to the charcoal but the past few years it's really been a miss. This year was the worst of them all. My father ordered a shrimp cocktail. They used to be huge plump jumbo shrimp and now they are medium at best. They also used... More 

Helpful?
2 Thank RickyJ0nes
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you for providing us with your feedback. My apologies for your recent experiences with us here at the Charcoal Steak House. If given the opportunity, I would like to get in contact with you directly to extend my apology and to hear more about your past experiences as well. I have sent you a private message, and hope to... More 

Kitchener, Canada
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

I was very disappointed with the menu and food at the Charcoal considering it has been one of the local fine dining mainstays for the past 40 or more years! We have always had a great experience up until now and could be guaranteed a great dinner. Now, the new menu is too pedestrian, uninspired and lacks variety. I could... More 

Helpful?
2 Thank lumberchick1
Tim W, Owner at Charcoal Steak House, responded to this review

Hello, thank you kindly for your review of our restaurant. I am sorry you were not inspired by our menu selections and would love to hear more about your specific suggestions. I will contact you privately and look forward to hearing from you soon. Hope you have a wonderful Christmas! Tim Wideman More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
$31 - $50
Cuisine
Canadian
Meals
Brunch, Lunch, Dinner
Restaurant features
Takeout, Free Wifi, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Highchairs Available
Dining Style
Casual Elegant
Good for
Families with children, Romantic, Local cuisine, Business meetings, Special occasions, Large groups
Open Hours
Sunday
4:30 pm - 10:00 am
Monday
4:30 pm - 10:00 am
11:30 am - 2:00 pm
Tuesday
4:30 pm - 10:00 am
11:30 am - 2:00 pm
Wednesday
4:30 pm - 10:00 am
11:30 am - 2:00 pm
Thursday
4:30 pm - 10:00 am
11:30 am - 2:00 pm
Friday
11:30 am - 2:00 pm
4:30 pm - 11:00 pm
Saturday
4:30 pm - 11:00 pm
Location and Contact Information
  • Address: 2980 King St E, Kitchener, Ontario N2A 1A9, Canada
    (Fairway Road North)
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-893-6570

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Charcoal Steak House and other visitors
3 questions
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Gravenhurst, Canada
3 months ago
Kitchener, Canada
8 months ago

See all questions (3)

Questions? Get answers from Charcoal Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?