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Mongolian Village West

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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Tue, 9/27
8:00 PM
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Ratings and reviews

#212 of 639 Canadian in Ottawa
#361 of 1,677 Restaurants in Ottawa
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$7 - $13
CUISINES
Asian, Mongolian, Mexican, Southwestern, Canadian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Daily temperature and symptom checks for staff
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Stay-at-home policy for staff with symptoms
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Updated 03/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (79)
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Traveler rating
27
32
12
5
3
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Time of year
LanguageEnglish
Traveler rating
27
32
12
5
3
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All reviews rice soup pasta pay by weight just the right amount our waiter bowl ingredients meats meal carnivore ginger bland
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Reviewed July 15, 2022

I was invited to lunch here by some family members. The place looked run down, dirty and tired - same for the vegetables on the buffet so I ordered a vegan version of the Pad Thai from the menu. The food eventually arrived after a...50-minute wait even though the restaurant wasn't crowded. One person in our party couldn't wait any longer so she just left. The rice noodles in the Pad Thai were broken into little pieces and were so soft they were completely unappetizing. One person in our party took one forkful of hers and she left the rest. When I explained to the manager how dissatisfied we were, she did nothing to rectify the situation, no offer to comp anything (until I insisted) or an apology for the long wait. My bill was $34 for a Pad Thai and two bottled water. Restaurants like this annoy me. Patrons shouldn't have to put up with being treated like this. At that price point, patrons deserve a clean washroom, a respectful manager who knows how to treat guests and a chef who knows how to cook a Pad Thai.More

Date of visit: July 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 30, 2022

This was amazing. I am eating low carb carnivore, so I filled my bowl with beef strips, pork and chicken. Added a bit of thai peanut sauce for flavour and a splash of soya sauce. So good! Family enjoyed the rice/wraps and other veggies/sprouts with...theirs. Great spot near our hotel, would visit again. Staff was friendly and helpful!More

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rohan Moral, Owner at Mongolian Village West, responded to this reviewResponded June 1, 2022

Thanks for the wonderful review Aquae. We look forward to your next visit!

Reviewed January 15, 2022

We just ordered a takeout meal from the Mongolian Village West due to the fact that in-house dining is currently not possible because of COVID-19-related restrictions. Because you can't choose ingredients in-house, we opted for the pre-chosen offerings, two of which were based on Kung...Pao Chicken and Butter Chicken. Both were very well received and were very tasty, even after having suffered the indignity of having had to be brought back home. Neither was necessarily Mongolian but they were great anyway. The take-out packaging was very well done, keeping the food both safe and well-insulated. The Mongolian Village West continues to be a favourite. We shall be back for repeats!More

Date of visit: January 2022
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Reviewed November 19, 2021

What total screw up. Ordered online and sister had to pick as I am disabled. When we opened the food it was not what was ordered. I have allergies to food and it was full of items I could not eat. Called and complained and...they were sorry but nothing they could do except remake one meal. A 20 minute drive each way and could not refund the total amount. Had to reheat the meal and so disappointing. No flavor and worst meal ever. NERVERMEVER AGAIN.More

Date of visit: November 2021
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Reviewed September 11, 2021

What a wonderful surprise! Great food at a very reasonable price. Lots of interesting options too! For a set price, you could take a bowl and fill it with whatever you wanted -- a whole host of vegetables, pasta, meats, and sauces! They would then...stir fry it for you on a huge circular grill! Or, like us, you could choose anything you wanted and pay by weight. Either way, they brought free soup, rice, and rice wraps to your table to accompany whatever you were having stir fried. Honestly, this was a ton of fun! Every dish is unique since you choose what you'd like in your stir fry! And the options aren't just the "usual" -- they include things like water chestnuts, Asian greens, cilantro, ginger, and the list goes on. Our waiter, too, worked hard. The table next to us was complaining about "this, that, and the next thing" (it was pathetic) but our waiter remained calm, cool, and tried to accommodate their every petty request. As for us, we had a great time. The soup I chose was simply "mixed vegetable" -- sounds bland, but it was anything but! Very tasty (I had a second complimentary bowl), and it had just the right amount of spicy heat! This place is in a small plaza and so, approaching it, you don't expect much. But you'll be pleasantly surprised.More

Date of visit: September 2021
Helpful?
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Reviewed March 27, 2021 via mobile

you pick the ingredients and they cook for you and the best part you can have as many as you can. So a win win.

Date of visit: March 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 12, 2020

This is my husband and my favourite restaurant. We came here frequently before the COVID-19 pandemic set in March 2020. Once the pandemic restrictions were lifted by the Province of Ontario, we came again as a lunch as part of a "Staycation" where the restaurant...practices more COVID safety precautions The food is always delicious. The staff has always been friendly. We get good value for the substantial portions. This is our go-to place for birthday and anniversary dinners. The restaurant does take reservations and they seat walk ins as well.More

Date of visit: August 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mongolianv, Owner at Mongolian Village West, responded to this reviewResponded September 16, 2020

Thank you for taking time to provide your valuable feedback. See you soon at the Food Bar!

Reviewed August 7, 2020 via mobile

We were in Ottawa on business in November but were unable to get to the Mongolian Grill. Business found us in Ottawa again and we were able to try out this restaurant. We were not disappointed. A large selection of vegetable and protein choices for...our bowls and a large variety of sauce choices. Everything was quickly prepared and brought to our table. I had forgotten that there were soup choices to start and was very happy with my bowl of hot and sour soup. Our wait staff was very attentive and his pineapple margarita hit the spot. We miss having a Mongolia Grill in Saskatchewan and are glad we took advantage of what this location had to offer.More

Date of visit: August 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mongolianv, Owner at Mongolian Village West, responded to this reviewResponded August 8, 2020

Thank you for your valuable feedback!

Reviewed February 17, 2020 via mobile

A sure bet every time. I suggest have their buffet if there is a good appetite but even a single bowl is great.

Date of visit: February 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 16, 2019

TERRIBLE EXPERIENCE! The restaurant was overfilled, 1hr+ wait times for food. Orders were mixed up. We waited one hour to be served only to find out that our order was cancelled! And then the workers had the gall to argue! Never going back there again.

Date of visit: November 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rohan M, General Manager at Mongolian Village West, responded to this reviewResponded November 22, 2019

Hi, thank you for your feedback. Accept our apology to inconvenience cause. We thrive to improve on our waiting time specially on busy day. Rest assured management is strive to take initiative to reduce wait time and increase efficiency.

Reviewed September 19, 2019

the restaurant offers a unique experience where you pick all the raw food and sauces too and hand it in for cooking on a big skillet in front of you - for sure you cannot complain of the food tasing bad since it is you...who chose the ingredients.More

Date of visit: March 2019
Helpful?
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Reviewed September 3, 2019 via mobile

we found the soup entre was a great start especially the hot szechuan soup ( could have used more bamboo shoots, eggplant and tofu. and offers for seconds ). Overall we found the food was fresh, especially the vegetables etc. the meat cuttings look savage...looking but tasted good when cooked.More

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 12, 2019

first time I ever ordered the raw ingredients for my meal and then saw the food prepared in front of me. You get to choose the "components" of your meal and the quantity. I like it! Well prepared with a bit of a show added....Very friendly staff. Note, the restaurant is a bit difficult to find, tucked in a strip mall but well worth the effort to look for it.More

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 27, 2019

Love the ability to chose my own stir fry and have it prepared by the chef. This place never fails to deliver good quality food that is delicious. I was in Ottawa 2 days and made sure I ate there at least twice. I can...hardly wait till my next trip so I can go back again.More

Date of visit: February 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 6, 2019

A goto place for me and my mother. Like a buffet style you fill a bowl with what you want. Many choices of vegetables, starches, proteins and sauces. They weigh the bowl (this is how you are charged - by weight) and then cook it...and bring it to your table. You get a soup to start (the tomato is excellent) and a bucket of plain rice. We always have enough to bring home for leftovers the next day.More

Date of visit: October 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MONGOLIAN VILLAGE WEST, Ottawa - Menu, Prices & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Mongolian Village West

Yes, Mongolian Village West offers takeout services.

Yes, Mongolian Village West offers delivery services.

Yes, Mongolian Village West is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Mongolian Village West is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5