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The restaurant was overfilled, 1hr+ wait times for food. Orders were mixed up. We waited one hour to be served only to find out that our order was cancelled! And then the workers had the gall to argue! Never going back there again.
Date of visit: November 2019
Rohan M, General Manager at Mongolian Village West, responded to this reviewResponded November 22, 2019
Hi, thank you for your feedback. Accept our apology to inconvenience cause. We thrive to improve on our waiting time specially on busy day. Rest assured management is strive to take initiative to reduce wait time and increase efficiency.
the restaurant offers a unique experience where you pick all the raw food and sauces too and hand it in for cooking on a big skillet in front of you - for sure you cannot complain of the food tasing bad since it is you...More
we found the soup entre was a great start especially the hot szechuan soup ( could have used more bamboo shoots, eggplant and tofu. and offers for seconds ).
Overall we found the food was fresh, especially the vegetables etc. the meat cuttings look savage...More
first time I ever ordered the raw ingredients for my meal and then saw the food prepared in front of me. You get to choose the "components" of your meal and the quantity. I like it! Well prepared with a bit of a show added....More
Love the ability to chose my own stir fry and have it prepared by the chef.
This place never fails to deliver good quality food that is delicious.
I was in Ottawa 2 days and made sure I ate there at least twice. I can...More
A goto place for me and my mother. Like a buffet style you fill a bowl with what you want. Many choices of vegetables, starches, proteins and sauces. They weigh the bowl (this is how you are charged - by weight) and then cook it...More
Returned again to this restaurant as I’ve enjoyed it before and it was as lovely as I remembered but the waitress we had was downright rude and insulting, demanding we leave a tip and insulting my nationality. Think this will be my last time hereMore
Date of visit: November 2018
Mongolian V, Manager at Mongolian Village West, responded to this reviewResponded November 3, 2018
Thank you Elizabeth DGrieve for your review, First of all I do apologize for your inconvenience. We always maintain professional environment in our restaurant and rest assured disciplinary action has already been taken with the server in question. I hope you will give us one...More
My wife and I stopped here on a whim, and were initially unsure how the 'system' worked (selecting your own ingredients for the chefs to prepare the stir fry, etc). We gave it a try, and loved the outcome. We spent the whole meal discussing...More
Date of visit: September 2018
Mongolian V, Manager at Mongolian Village West, responded to this reviewResponded September 14, 2018