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Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Japanese, Sushi, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Drinks
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meals, features, about

Location and contact

Byward Market Area
0.3 miles from Rideau Canal National Historic Site
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Reviews (308)
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174
49
23
10
3
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LanguageEnglish
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Traveler rating
174
49
23
10
3
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Reviewed December 31, 2020

If you are going to eat there (dine in), yes, this is probably one of the best places in Ottawa (C'est Suisha is another one). Now if you are doing take out (what is pretty much the only option due to COVID-19 and the lockdown),...forget it. It is just plain terrible. They do not have the basic understanding of supply chain and their own output capacity. I place an order for pick up Dec 31st at 7:00pm. I called Dec 30th, at least 24h in advance and placed an Omakase order for 5 people (over $220 order). Got there to pick it up at 7:00pm. By 7:40pm I was told my order had not even started. So they were running at least an hour to an hour and a half behind. I get it that COVID made things a bit harder but we have been in this for a year now. As any decent, well managed restaurant, you should know your capacity, your output and how many time slots an order of a certain size takes and how many of these slots you can fit in an hour based on your workers. They do not have that concept at all. Tons of people cancelled their orders on the spot on the 31st. Huge mess. Unacceptable IMHO as a customer. Again, if you do not care if your order will be one hour or two late and you have nothing better to do so waiting outside in zero degree weather for two hours is fine and fun, you will certainly be rewarded with great food. Now if you value your time and expect a Japanese restaurant to honour their delivery time like any Japanese business would do, definitely look somewhere else.More

Date of visit: December 2020
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Reviewed December 31, 2020

Not very organized at all. We ordered ahead and the food still took two hours. Never ordering from here again. And for the prices they have! Not worth it. Lost my business.

Date of visit: December 2020
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Reviewed October 27, 2020

Always super fresh and delicious!! They take so much pride in there presentation and the service is top notched. Also my husband has a sesame allergy and they always accommodate it which is so appreciated. I love them so much that I tell everyone I...know to go there and if they don't like it I will pay for there meal.More

Date of visit: October 2020
Helpful?1  
Reviewed April 26, 2020

Everyone at Shinka cares and is amazing, and it shows in the food and service. Freshest ingredients sometimes shipped directly from Japan, which has the best quality for certain ingredients. The mix of flavors are superb. The rolls are so good!

Date of visit: April 2020
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Reviewed April 12, 2020 via mobile

Our favourite sushi place, always fresh, delicious and creative. The takeouts stay fresh and tasty , good service and super friendly. It’s worth crossing the border for, we miss the dining in experience.

Date of visit: April 2020
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Reviewed January 30, 2020 via mobile

Absolutely love what they’ve done to the place! Fresh new look but same amazing dishes! Totally recommend the sushi delight desert, it’s one of a kind.

Date of visit: December 2019
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Reviewed January 27, 2020

I went to this restaurant after reading all the good reviews and seeing all the nice photos on their website. However it seemed to be a totally different restaurant. The menu was very limited. The food was not authentic. I was very disappointed.

Date of visit: December 2019
Helpful?1  
Reviewed January 11, 2020

Had a couple of plates to share. Sushi is tasty and looks good. Staff was friendly. Prices also friendly for sushi.

Date of visit: January 2020
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Reviewed December 23, 2019 via mobile

Came here due to rating on TA. Limited nigiri/sashimi choices, so it was the only time we ordered no nigiri/sashimi in a sushi restaurant. Two of us ordered four different rolls. All the rolls were mediocre with little taste, outside of eel sauce and spicy...mayo on the plates. Those condiments are liberally used on menu choices, likely to compensate for suboptimal sushi. Rice was a bit too dry/sticky. We were both hungry so we ordered a third roll and gyoza (only one choice of gyoza offered w mixed chicken/vegetable paste). Gyoza were deep fried, crispy, but a bit greasy. Last roll was as forgettable as the four previous rolls. Our impression is that of a mediocre restaurant for quality/value, and I cannot comprehend the high rating. (I have eaten sushi in Asia, Australia, N. America and Europe, including amazing meals in multiple branches of Nobu, Sushi Lab (Lisbon), Hawaii, etc.) This was below average even for sushi restaurants in Toronto, Cambridge, or Windsor, Ontario. Hope they improve, but we would likely not return.More

Date of visit: December 2019
Helpful?2  
Reviewed December 22, 2019

We went here and not only was the sushi out of this world, but the service was fantastic! They were so friendly and informative! Well definitely be coming here again, best sushi in Ottawa

Date of visit: December 2019
Helpful?1  
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QueenBeaa
July 9, 2017|
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Response from Yannick9739 | Reviewed this property |
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