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Zoe's Lounge

#135 of 2,192 Restaurants in Ottawa
Certificate of Excellence
$$$$
Canadian, Contemporary
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1 Rideau St | Fairmont Chateau Laurier, Ottawa, Ontario K1N 8S7, Canada
+1 613-241-1414
Website
Today
12:00 am - 11:59 pm
Open now
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Hours:
Sun - Sat 12:00 am - 11:59 pm
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236 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Caledon, Canada
Level Contributor
105 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

I gave the lounge at the Fairmont Hotel 2 chances, Friday & Saturday night. The best part about it was the piano player, she was amazing. We would have stayed longer on Friday night but our waitress Katsia or Ketsia disappeared on us after we only order a pot of Coffee & a Grand Marnier ( Which we paid $13... More 

Helpful?
Thank Patti K
Ottawa, Canada
Level Contributor
10 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 1 week ago

Not the Aternoon Tea we experienced in the past. The meal consists of sandwiches, two scones and 4 petite desserts. My daughter and I asked for the cucumber sandwich, as we did not care for the options on the menu. We were brought one sandwich, cut in half to share... It was March Break and I was trying to make... More 

Helpful?
Thank terry5552016
ChateauLaurier, General Manager at Zoe's Lounge, responded to this review

Our Château Tea Experience is certainly one not to be missed and we regret your disappointing experience. Thank you for taking the time to share your valuable feedback with us. Sincerely, Claude J. Sauvé General Manager More 

Fredericton, Canada
Level Contributor
254 reviews
174 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Lovely bar with a nice ambiance and a rich history. We were disappointed in the service. Slow to get a drink Order both at the bar and at the table.

Helpful?
Thank ELC_Freddy_Beach
ChateauLaurier, General Manager at Zoe's Lounge, responded to this review

Please rest assured that your experience is certainly not typical of the high level of service we strive to provide to our guests. We hope you return one day and allow us the opportunity to show you the high level of hospitality that we are known for! Sincerely, Claude J. Sauvé General Manager More 

Ottawa, Canada
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Last time I was here with my husband but I've had afternoon tea many times at Zoe's Lounge inside Chateau Laurier and the best part about the afternoon tea are the scones here along with the cream. I've had afternoon at other Fairmonts/hotels in Ontario but none have been quite up to par with the taste at Chateau Laurier. I... More 

Helpful?
Thank Lucie Z
ChateauLaurier, General Manager at Zoe's Lounge, responded to this review

Dear Lucie, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to seeing you again soon! Sincerely, Claude J. Sauvé General Manager More 

Welland, Canada
Level Contributor
65 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

I had the Bison burger, which was tasty. Not the best burger, but I guess I was expecting more from a restaurant that looked so fancy. My fiance had the chickpea goji berry burger and it was mushy. Also I didn't want to pay an extra $6 on top of my $18 for A BURGER, so the poor Bison burger... More 

Helpful?
Thank Nemmii
ChateauLaurier, General Manager at Zoe's Lounge, responded to this review

Dear Nemmii, Rest assured that your feedback is very important to us and our Executive Chef will review your comments with his team. Your experience is certainly not indicative of the high standard that we strive to provide to our guests. We do hope we have the opportunity to welcome you back one day soon! Sincerely, Claude J. Sauvé General... More 

Ottawa, Canada
Level Contributor
22 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

In a nutshell, the food was good, tea selection nice and the service unexceptionable! Such a disappointment for such a historic hotel restaurant. Keeping in mind the high tea reservation was at 4pm so it wasn't overly busy. There were many staff roaming around, literally walking right around us, and looking at us I must add. We never were asked... More 

Helpful?
Thank N S
ChateauLaurier, Manager at Zoe's Lounge, responded to this review

Our mission is to turn moments into memoires and I regret that we failed to so on this occasion. Please rest assured your experience is certainly not typical of the high level of service we strive to provide to our guests each and every day. We do hope you return one day soon, allowing us the opportunity to regain your... More 

Toronto, Ontario
Level Contributor
137 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed February 19, 2017 via mobile

It's my second visit in a short span of time my and second issue with this restaurant. Table service is okay, but food service is slow (it took over a half hour for a bowl of soup) and the food was clearly sitting ready with no servers to deliver it out to guests. Food was sent back cold once and... More 

Helpful?
Thank AJCM
ChateauLaurier, Manager at Zoe's Lounge, responded to this review

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We regret not meeting your expectations on this occasion and are particularly frustrated that your previous visit was also a disappointing one. Should you wish to discuss your stay further, please do not hesitate to reach out to me personally.... More 

Ottawa
Level Contributor
175 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 183 helpful votes
2 of 5 bubbles Reviewed February 3, 2017

It was very disappointing compared to our previous visits (all four of us had been before on different occasions). The overarching issue was that it just didn't have the same quality as in the past. It is less expensive than it used to be (only about $40 a person instead of other more expensive menus up to $70 a person),... More 

Helpful?
Thank J P
ChateauLaurier, Manager at Zoe's Lounge, responded to this review

Dear JP, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. Your experience is certainly not typical of the high level of service we strive to provide to our guests each and every day and hope you allow up the opportunity to do so by returning for our Château... More 

Toronto, Canada
Level Contributor
59 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed January 20, 2017

Warm and traditional setting of a grand hotel lounge with attentive staff ... I definitely enjoy just relaxing here, having a bite or cheating with a pot of hot chocolate.

Helpful?
Thank TorontoGadget
ChateauLaurier, Manager at Zoe's Lounge, responded to this review

Zoe’s distinct charm and casual elegance keep guests coming back and again and again. We are delighted you enjoyed your visit! Sincerely, Shawn St-Pierre Director of Operations More 

New Denver, Canada
Level Contributor
51 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed January 14, 2017

This is a beautiful room at the Chateau Laurier with nightly piano music, a delightful ambience and a great spot to meet for a bite and a beverage.

Helpful?
Thank Valhallagirl33
ChateauLaurier, Manager at Zoe's Lounge, responded to this review

We are delighted that your evening in Zoe’s was an enjoyable one and we look forward to welcoming you back soon! Sincerely, Shawn St-Pierre Director of Operations More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
$21 - $105
Cuisine
Canadian, Contemporary
Meals
Breakfast, Lunch, Dinner, Late Night, Drinks
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Serves Alcohol, Full Bar, Reservations, Wheelchair Accessible, Free Wifi
Good for
Business meetings, Special occasions, Romantic
Open Hours
Sunday
12:00 am - 11:59 pm
Monday
12:00 am - 11:59 pm
Tuesday
12:00 am - 11:59 pm
Wednesday
12:00 am - 11:59 pm
Thursday
12:00 am - 11:59 pm
Friday
12:00 am - 11:59 pm
Saturday
12:00 am - 11:59 pm
Location and Contact Information
  • Address: 1 Rideau St | Fairmont Chateau Laurier, Ottawa, Ontario K1N 8S7, Canada
  • Location: Canada  >  Ontario  >  Ottawa
  • Phone Number: +1 613-241-1414
  • This restaurant is at Fairmont Chateau Laurier
Description
Fairmont Château Laurier's lounge was named after Sir Wilfrid Laurier's beloved wife. Zoé Laurier Lafontaine was a young piano teacher known for her kindness, simplicity and most of all her big heart. She would have been proud to visit her namesake, which is now Ottawa's most stylish and elegant lounge with its chic decor, glowing chandeliers, and a beautiful glass adorned atrium. Zoé's Lounge features live entertainment and is famous for its light fare menu, freshly prepared vintage cocktails and its wonderful Afternoon Tea.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Zoe's Lounge and other visitors
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Questions? Get answers from Zoe's Lounge staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?