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Hours
Sun
12:00 PM - 10:00 PM
Mon
12:00 PM - 10:00 PM
Tue
12:00 PM - 10:00 PM
Wed
12:00 PM - 10:00 PM
Thu
12:00 PM - 10:00 PM
Fri
12:00 PM - 10:00 PM
Sat
11:30 AM - 11:00 PM
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Ratings and reviews
RATINGS
Food
Service
Value
Atmosphere
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
$10.00 – $30.00
CUISINES
American, Bar, Canadian
Special Diets
Vegetarian friendly, Gluten free options
meals, features
Is this a cafe?
Details
About
Rock ’n’ roll-themed chain with a high-energy vibe serving burgers & American classics. Featuring a newly renovated Hard Rock Café indoor dining, Hard Rock Outdoor Patio & Hard Rock Club available for private bookings.
PRICE RANGE
$10.00 – $30.00
CUISINES
American, Bar, Canadian
Special Diets
Vegetarian friendly, Gluten free options
Meals
Lunch, Dinner, Late Night
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, American Express, Mastercard, Visa, Digital Payments, Accepts Credit Cards, Table Service, Live Music
Contribute
3.5
2,864 reviews
Excellent
869
Very good
830
Average
648
Poor
306
Terrible
211
AndreaJim13
Mississauga25 contributions
May 2024 • couples
We have been to this restaurant before and found it to be just average. This time was different. We were seated and promptly greeted by the most charming and personable server named Tracy. Tracy helped us navigate the menu and we chose our lunches. My husband got the steak salad and I got the hamburger sliders. My husband really enjoyed his salad and said the steak was cooked well. I found my sliders absolutely delicious! Fresh beef and included cheese and an onion ring on each. Really decent food! And very good service from Tracy who took the time to share a few minutes of conversation with us before the restaurant suddenly filled up with customers. My only suggestion would be to offer smaller portions of food as neither one of us could finish our food!
Written May 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Thank you for your kind great review. I will be sure to pass your comments along to Tracy.
Hope to see you again, soon at the Hard Rock Cafe Niagara Falls, On
Regards
David Burns
General Manager
Hardrock@niagarafallshotels.com
Written June 1, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JenR
Buckley186 contributions
Sep 2023 • couples
This is the second time my husband and I have visited the Hard Rock in Niagra the last time was 7 years ago, we thought that we couldn't go wrong by going there for dinner whilst we were back in the area however we were wrong. We ordered 2 beers ($25 for both) a Caesar salad and fish and chips. The chips were cold when they arrived, but the fish was nice and fresh. The salad was plentiful and tasty but how could you get a salad wrong. We complained about the chips and got 20% off the bill still came to $90 before adding a tip. Which I find absolutely rediculas! Please check the prices before you go to the restaurant!
Written September 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Jenreid31,
Thank you for your recent review. I am sorry that we did not meet your expectations. I apologize for the cold chips, I see that we replaced them quickly. Our prices are very competitive with other local venues.
Hope to see you again at the Hard Rock Niagara Falls ON
Regards,
David Burns
General Manager
hardrock@niagarafallhotels.com
Written September 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jackie K
2 contributions
Jul 2024 • family
I ordered nachos for 30 dollars thinking they would be magnificent since they were the most expensive nachos that I had ever seen on a menu anywhere. They turned out to be the worst nachos I’d ever had in my life. I cannot get over throwing that money away:/. Do not order them. It’s a waste.
Written July 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Jackie,
Thank you for your recent review! We are sorry we did not meet your expectations. Our Nachos are usually very well received so I am not sure what happened in this case. We are hoping you could forward the date and time of your visit to allow me to get the root of this particular issue.
Regards,
David Burns
General Manager
Hardrock@niagarafallshotels.com
Written July 26, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAir33067025862
4 contributions
Sep 2024 • family
Got in and seated no sooner had the menu in hand than I was asked for order. From the min we sat down it felt extremely rushed. We even noticed the table next to us get up and leave after there starter for the same reason. We got an order wings as starters 9 wings and almost $27 so this is not a cheap place to eat out so would have liked time to actually enjoy it. Again the second the last wing was lifted from the plate the server was there straight away to take the plate.
For the main we got 3 burgers, before everyone had finished 2 plates were lifted and server was there again to lift the 3rd plate while the person was still eating. When on vacation this isn’t the way you want to spend an expensive hour well 30mins plus,
$207 plus $34 tip to be rushed from second you sat down isn’t great, All in all probably one of the hard rock cafe’s to avoid unfortunately next time here in 2025 probably won’t be back,
Written September 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derek G
3 contributions
Jan 2024 • couples
Decided to try the Hard Rock as we visit the Falls several times a year and it was easily accessible thru the hotel we were staying with.
I’ll prefix this by saying, I spent 22 years working as a Chef/Restaurant Manager/Consultant and the early part of my career was working in chain restaurants such as this.
Going in, I was aware of a few things, its a “chain” so the food will generally be average and being in the Falls it will absolutely be over priced. To be expected and that’s really not the issue.
Party of 4, on a Saturday, only maybe 6 tables of other diners around 8pm.
I ordered the Burger with side of Onion Rings. ($40 CDN) Burger was as expected but onion rings came out cold, soggy and an odd blend of two different types. Few thick cut and few skinny “McCain” style ones. I brought this up to our waiter who promptly brought me out another side of onion rings that looked as if they were just “refried” for several seconds to warm them up and sent back out, making them very greasy.
My wife had the steak salad ($40 CDN) It was “ok” but for a place that actively promotes how great their corporate chef is, it was extremely basic with hard, cold tomatoes (any chef worth his salt knows you never refrigerate tomatoes).
My other two guests had the chicken wings ($30 CDN), they were DRY, over cooked and I don’t know if they also grill them after they are fried but they also managed to be burnt??? Seemed as if they were pre-fried then heated up again (there were 6 tables, no need for this).
Listen, I get it, its a tourist town, but if you are gonna charge inflated prices for basic items (food cost here must be amazing), the very least you can do is serve a decent quality product.
Written January 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Derek,
Thank you for your recent review. We are sorry we did not meet your expectations.
This is not our standard. I apologize for the poor food quality. I have taken this up with the Kitchen Manager and all staff. I was hoping you could reach out to me to discuss this regretful incident.
Hope to hear from you soon.
Regards,
David Burns
General Manager
Hardrock@niagarafallshotels.com
Written January 27, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deb Robertson
Chester31 contributions
Jul 2023 • family
We were staying at the Sheraton hotel and decided to visit to have dinner at the the Hard Rock Cafe as it was attached to the hotel. What a mistake ! my daughter and Neice decided to start with a cocktail , they tried the recommended ones which they left drinking as they were not nice! . We ordered food the service was slow and I had fish and chips which I have to say was very greasy and the fish batter very heavy! . The waitress was not very attentive , and to be honest we were happy to pay the expensive bill as leave the restaurant. I would recommend not visiting this restaurant!!
Written July 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nolan1123
Cranberry Township65 contributions
Oct 2024 • family
My family eats at this Hard Rock every time we visit Niagara Falls. I can’t eat gluten and I’ve been able to find something to eat here easily every time. They have gluten free buns so this time I ordered the bbq burger without the fried onions straws. I don’t get to eat burgers and fries out often but this one was so good! Definitely recommend this place if you have a gluten allergy. We’ve always had great servers here as well.
Written October 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Thank you for your great review, we are glad you enjoyed your stay with us!
Hope to see you again at the Hard Rock Cafe Niagara Falls, On!
Regards
David Burns
General Manager
Hardrock@niagarafallshotels.com
Written October 31, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
La Lancaster
1 contribution
Aug 2022 • none
Absolutely do not eat here! Food is cold and service is horrible. I ordered the poutine, Fries and gravy were cold it couldn’t even melt the cheese. Sent it back, She came back no more than 2 mins later saying they made a new one. Not to sure about that! It was just as cold as the first one. She ignored me after that and didn’t even come back to ask if my poutine was ok. We all know it’s not cheap. I questioned her when she came to give us our bills. All she could say, it was a fresh one made and I’m sorry about that. Why would she care to give good service when the over charged 18% gratuity already has been added to your bill before you even sit down. She was not worth it! As well the bacon added for an extra $4.99 was tiny bacon bits. Keep in mind we had a table of 10, They made decent money that night on that table. There are other places to dine - the niagara distillery is just outside the building as well as the Rainforest cafe. Good choices made with those two. Better service and amazing food and for an extra 4.99 I got to take home a Rain forest beer glass.😁
Written August 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leah A
2 contributions
Jun 2023 • family
Arrived at restaurant around 8pm. Already sweeping mopping and literally yelling through the restaurant at each other. Music was not playing so you could hear it. Food was slow. Then cold. Took food back to warm and the fried were double dipped and dark brown Grease. Nasty.
Asked three times for silverware. Ended up getting my own.
Bill was $250. Beer on tap was not cold.
As a very loyal customer this was the worst experience I’ve had in years.
Written July 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristy Burgess
Leah A,
Thank you for your review, it is only through feedback such as yours that we can improve our service. Firstly, I am deeply sorry for the lack of food quality and service. This is not our standard!
All parties involved have been counseled so as to prevent re-occurrence .
Again, thank you for your review.
Regards,
David Burns
General Manager
Hard Rock Cafe
hardrock@niagarafallshotels.com
Written July 20, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sallyb
Maidstone11 contributions
Jul 2022 • none
We were on a bit of a budget and looked at the online menu for prices and thought that the prices weren’t too bad for the area. Menu outside has no prices and when we got in the dishes were mostly around $10 more than we’d seen. When food arrived the taste and standard were below par compared to other similar restaurants and other HRs we’ve been to. Chicken fajitas meal had seven small pieces of chicken for 5 wraps and no sour cream. Waitress then asked why we’d not tipped and when we said the food was poor and overpriced she said well it was Niagra. Great!
Written July 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy C
1 contribution
Sep 2023 • family
Extremely noisy, the waiter said he would turn the music down a bit, which he did thankfully. Everyone had to yell to be heard. A bunch of guys drinking & laughing loudly However, the food was the BEST, very tasty & cooked well, but very expensive…$29 for hamburger & fries. I won’t be back!
Written October 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Kathyc,
Thank you for your recent feedback. I sorry you found the music too loud at the Hard Rock Cafe. Alas, sometime our patron can get carried away and become boisterous. We are glad you enjoyed the wonderful food and service. Our prices are very competitive with other local venues.
Regards
David Burns
General Manager
Hard Rock Cafe
Written October 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AMY G
2 contributions
Jun 2024 • family
Tonight we were served by Susie. She was so kind and easy to talk to. She helped me order a drink when I was being picky about not having something too sweet. She went asked the bartender and helped me out with something I loved. She was so easy to talk to and opened up about her eating habits when I was discussing my daughters. She really did go above and beyond to make us happy. Thank you Suzie for your kindness and excellent service!
Written June 26, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Thank you for your excellent review. I will be sure to pass your comments along to Suzanne!
Suzanne is a fantastic server with a passion for guest service
Hope to see you again, soon at the Hard Rock Cafe Niagara Falls, On!
Regards
David Burns
General Manager
Hardrock@niagarafallshotels.com
Written June 27, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MacFamily7777
Calgary197 contributions
Aug 2022 • family
Expensive! I came here because thought my kids would enjoy eating at a Hard Rock for the first time. The food was very average and VERY expensive. Our bill was $200 for our family of 4, with no appetizers or desserts. We all ate everything, the portions were just alright not generous by any means.
Our server was pleasant but it was hard to get his attention when we wanted something else our order was missing. Al the employees looked very rushed, not many smiles. The hostess was the most unfriendly, not even wishing my son a happy birthday when I said that’s why we came. Really?
The table had food on it from the previous people who sat there, so did the bench seat.
Save your money and eat somewhere else.
Written August 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHxpert
Edmonton1821 contributions
Mar 2023 • none
This was the weakest branch of HRC we have ever visited globally. A very ordinary interior décor, a lot of noise around, indifferent service and high prices. Steak salad (CAD 34.99), poutine with pulled pork (CAD 24.98) and unfresh local beer (CAD 11.75) is a rip off in our view.
Written May 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phantastic4u
Tysons Corner1290 contributions
Jul 2024 • family
The variety, quality, and taste of the food were delightful at this Hard Rock Cafe location.
The restaurant staff was very nice and attentive, and they kept the environment - clean and pleasant.
Overall, this was an excellent culinary experience for my family.
We would definitely dine here, again!!!
Written July 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Burns
Thank you for your great review, we are glad you enjoyed your stay with us.
Hope to see you again at the Hard Rock Cafe Niagara Falls, On!
Regards
David Burns
General Manager
Hardrock@niagarafallshotels.comrdrock@niagarafallshotels.com
Written July 13, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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