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Tea at the Empress

721 Government St, Victoria, British Columbia V8W 1W5, Canada
+1 250-389-2727
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Overview
  • Excellent49%
  • Very good26%
  • Average15%
  • Poor7%
  • Terrible3%
Travelers talk about
“scones” (202 reviews)
“egg salad” (16 reviews)
Closed Now
All hours
CUISINES
British, Canadian, Vegetarian Friendly, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
721 Government St, Victoria, British Columbia V8W 1W5, Canada
All Details
Write a ReviewReviews (996)
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11 - 20 of 964 reviews

Reviewed January 1, 2018 via mobile

this was my third or fourth time to The Empress for Afternoon tea. Being Christmas Eve, I thought I’d treat my family to a nice time at a Victoria institution. *Thought. The Empress had been purchased by a private owner as most folks in B.C.’s...More

1  Thank Buffbigw
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write a review, and for experiencing Tea at the Empress. Our current retail pricing for children is applicable to all children who receive their own Afternoon Tea tier, however if a child aged four or younger is dining...More

Reviewed December 29, 2017

Any attempt at formality was overshadowed by the small offering of food for an exorbitant price. The remodel has removed the quaint character of the former Tea Room and replaced it with an overpriced experience that has taken away all the charm and former quaintness...More

2  Thank Ted K
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded January 8, 2018

Ted, thank you for taking the time to share your feedback. Our Afternoon Tea experience is an offering that many guests travel from near and far to enjoy, and we hope that you will choose to join us in one of our restaurants in the...More

Reviewed December 27, 2017

We have tea at the Empress every December 24. Last year we missed as they had changed the menu significantly but thought we would try this year as we missed it. Even with the changes to the room, you still felt like you were having...More

Thank Catherine H
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 28, 2017

Catherine, thank you for providing us with your constructive feedback. Comments such as yours allow us to follow up with our teams on our expectations of service, and I thank you for brining this experience forward. Rest assured that we will discuss your comments with...More

Reviewed December 26, 2017

My daughter and I went here today for a boxing Day treat. I am happy we both can say that we got to experience it... but I would never do it again. It is definitely over priced, and the although the food is pretty.... the...More

Thank BurnsNovaScotia
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 27, 2017

Thank you for taking the time to share your feedback. Comments such as yours allow us to consider our areas of opportunity when making future decisions, and we appreciate you providing us with this information. We strive to offer a perfect combination of both sweet...More

Reviewed December 22, 2017

Best service I've seen in a restaurant and the tea and food was very high quality. Surprisingly filling. There are cheaper high teas in Victoria but this is a great place to come to if you want to get dressed up and and enjoy a...More

Thank Adam S
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 27, 2017

Adam, thank you for choosing to experience Tea at the Empress. Our teams strive to offer quality, professional service to each of our guests and I am delighted to know that you had the opportunity of experiencing this for yourself. We hope that you will...More

Reviewed December 21, 2017

I was not disappointed by the High Tea at the Empress. It is worth the money for sure. The attention to detail is impressive with a large selection of teas and the petit-fours, finger sandwiches and cakes were of the highest standard. A totally enjoyable...More

Thank patriciahodgson7
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 27, 2017

Thank you for taking the time to write such a wonderful review. Tea at the Empress is a very unique experience for many of our guests, and I am very pleased to read that you enjoyed your time with us. We hope that you will...More

Reviewed December 18, 2017

I love the tea cup I bought from the store. It was a replica from The Royal China Collection from 1939 when King George VI and Queen Elizabeth made their famous voyage across Canada. The pastries, scones and breads were average. If you have the...More

Thank Jeffrey G
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 22, 2017

Jeffrey, thank you for taking the time to share your comments with us. It is wonderful to know that you have had the opportunity of experiencing various Afternoon Tea offerings around the world, and I am pleased to know that Tea at the Empress is...More

Reviewed December 15, 2017

Firstly, thank you to the kindly waitress who sat my mother and I down almost immediately - we were famished, tired and fed up with concierge service that afternoon! Her service was impeccable and very thoughtful. Her recommendations suited our palettes superbly 👍🏻 We cannot...More

Thank Min H
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 22, 2017

Min, thank you for taking the time to share your review. I am delighted to read how wonderful your Afternoon Tea experience was, and that our team was very accommodating for both you and your mother. We hope to have the pleasure of welcoming you...More

Reviewed December 15, 2017

Although pricey, we thought tea at the Empress at Christmastime would be extra special...not so! The food was mediocre, the service was nothing special and the setting just ordinary. The piano playing was the best part! This was my third time having tea at the...More

Thank Ruth S
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 22, 2017

Ruth, thank you for taking the time to share your valuable feedback. It is comments like yours that allow us to consider our opportunities when making decisions in the future. We do hope that you will choose to join us again, and wish you all...More

Reviewed December 13, 2017 via mobile

This is why you travel. To enjoy the fruits of your labor over a traditional tea. Some say Bucket list I say a piece of living history. A must do!More

Thank Mark T
ManagerEmpress, Director, Food and Beverage at Tea at the Empress, responded to this reviewResponded December 22, 2017

Mark, thank you for sharing your comments with us. It is delightful to read such wonderful feedback regarding your Tea at the Empress experience, as it is a very unique offering that many of our guests come from all over the world to enjoy. We...More

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Ask a question
Questions & Answers
James M
August 26, 2017|
AnswerShow all 8 answers
Response from Al M | Reviewed this property |
It is normally about 4:00 pm.
0
Votes
Myriam A
July 31, 2017|
AnswerShow all 7 answers
Response from ManagerEmpress | Property representative |
Thank you for your inquiry regarding Afternoon Tea at the Empress. Our Afternoon Tea service does require all of our dining guests to enjoy the full Afternoon Tea experience, and therefore cannot order only certain portions... More
0
Votes
LynnAnnCarley
June 5, 2017|
AnswerShow all 15 answers
Response from Lynne M | Reviewed this property |
Yes. I believe they have a kids price.
2
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$56 - $62
Meals
Lunch, Drinks
Restaurant features
Seating, Waitstaff, Parking Available, Street Parking, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Reservations, Full Bar, Accepts Credit Cards
Dining Style
Casual Elegant
Good for
Romantic, Scenic view, Families with children, Special occasions
Open Hours
Sunday
11:00 AM - 3:45 PM
Monday
1:00 PM - 3:45 PM
Tuesday
1:00 PM - 3:45 PM
Wednesday
1:00 PM - 3:45 PM
Thursday
1:00 PM - 3:45 PM
Friday
11:00 AM - 3:45 PM
Saturday
11:00 AM - 3:45 PM
Location and Contact Information
  • Address: 721 Government St, Victoria, British Columbia V8W 1W5, Canada
  • Location: Canada  >  British Columbia  >  Vancouver Island  >  Victoria Capital Regional District  >  Victoria
  • Phone Number: +1 250-389-2727
  • E-mail
Description
A grand tradition for over a century, the world renowned Fairmont Empress has served England's most beloved ritual of afternoon tea to famed royalty, celebrities and dignitaries alike. Reinvigorated in our timeless, sophisticated Lobby Lounge, Tea at the Empress will continue this quintessentially Victoria experience. Home of the Empress cake, which showcases an extra special customized chocolate developed by our Executive Pastry Chef AJ Thalakkat and experts in France, Tea at the Empress is among the world's best unique tea experiences. To complement our house-made signature Empress scones, pastries, clotted creams and strawberry preserves with fresh lavender from our rooftop herb garden, are 21 of the finest loose leafs teas available. Featuring our original blend of The Empress Tea and the exceptionally rare Tong Mu Phoenix Lapsang Souchong blend, the tea list is completely ethically sourced and certified by the Ethical Tea Partnership. Tea at the Empress is an absolute must-do event in Victoria.
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