We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

New Empress Chinese Restaurant

Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
21 - 590 Hwy. 33 W, Kelowna, British Columbia V1X 6A8, Canada
11:30 am - 10:00 pm
Open now
All hours
Sun 1:00 pm - 10:00 pm
Mon - Fri 11:30 am - 10:00 pm
Sat 1:00 pm - 11:00 pm
More Info
Add Photo Write a Review

11 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Showing 11: English reviews
1 review
5 of 5 stars Reviewed June 9, 2016 via mobile

BEST CHINESE FOOD! I see some negative comments but this place must have stepped up their game! I placed an order but couldn't wait the approx time. The lady was so accommodating and promised me 20 mins And my single combination E Order would be done. True to her word it was. This was a HUGE portion of food! I'm... More 

Thank Matthew M
Kelowna, Canada
Level Contributor
46 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 115 helpful votes
1 of 5 stars Reviewed March 22, 2016

Our go to Chinese place is closed on Tuesday's. We decided to give this other local place a try. Dry garlic ribs so overcooked we thought we would break some teeth. Almond chicken batter still raw, the chicken fell out as we picked it up. Shanghai noodles all noodles and cabbage, couldn't taste anything other than the starch of the... More 

1 Thank Krusty_pops
Kelowna, Canada
1 review
1 of 5 stars Reviewed October 26, 2015

Terrible!!! I will never order from The New Empress again. The delivery service was extremely late ( over 1 1/2 hours ) and when I called to see what was going on with my $70 order, not once but twice, I was told that it was coming in a very rude manner. When I asked to speak to a manager,... More 

Thank 867angela1025
1 review
1 of 5 stars Reviewed November 16, 2014

Ordered from here delivery. $5.00 delivery charge that does not go to the driver, so dinner for two with tip that was supposed to be $26 bucks became $40.00. Food was worst than any mall chinese food I have tried. Do yourself a favor and order pizza.

Thank Steve M
Prince George, Canada
Level Contributor
21 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 14, 2014

Ordered take out to feed 8 people and as we were visiting Kelowna so don't know restaurants and it was one that came up on google. The chow mein was ok but the prawns and almond chicken batter was overcooked. The food seemed bland. I suggest trying somewhere else.

Thank Tamara J
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 16, 2014

My wife and I had a craving for Chinese and picked this one by chance. We walked in and yes it looked a little sketchy but we ordered regardless. Feeling hungry and since I am a big boy we ordered the dinner for three just to make sure we had enough food. The wonton soup was served family style and... More 

Thank beernsuds
Kelowna, Canada
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 14, 2014 via mobile

Thought we would give this place a try as our regular Chinese food restaurant had closed early. I was told delivery would take 45 minutes, but after 1 hour and 15 minutes of waiting without any sign of our food, I called the restaurant back to cancel the order. While on the phone, lo and behold a car drives slowly... More 

Thank BCJim69
Kelowna, Canada
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 24, 2013

I WILL NEVER ORDER FROM THIS S**T TANK AGAIN.... (im not in anyway lying or exaggerating when im tellin this experience of mine, it was THAT bad) This whole bad experience started off as soon as I picked up the phone to order for my mom and I. The lady was very rude as I ordered the family dinner 2... More 

2 Thank C B
Kelowna, Canada
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 19, 2013

When I received my delivery I was quiet disappointed. Firstly, the place I wanted to order Chinese from didn't have a driver to deliver so I had to order from this place. When I received it, my shrimp balls (which were cooked with the shell still on, impossible to enjoy or eat) and chicken balls were just throw in a... More 

Thank Dariah F
Lethbridge, Canada
Level Contributor
364 reviews
316 restaurant reviews
common_n_restaurant_reviews_1bd8 221 helpful votes
3 of 5 stars Reviewed February 1, 2013

Whenever you walk into a buffet at noon and there is no one else there, your first impulse should be to run for your life. I stayed and I have to admit that I wasn't too sorry. The buffet is very basic and not overly varied or well stocked but it's at least edible which is more than you can... More 

Thank metaungulate

Travelers who viewed New Empress Chinese Restaurant also viewed

Kelowna, Okanagan Valley

Been to New Empress Chinese Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    2 of 5 stars
    2 of 5 stars
  • Value
    2 of 5 stars
    2 of 5 stars
Open Hours
1:00 pm - 10:00 pm
11:30 am - 10:00 pm
11:30 am - 10:00 pm
11:30 am - 10:00 pm
11:30 am - 10:00 pm
11:30 am - 10:00 pm
1:00 pm - 11:00 pm
Location and Contact Information
  • Address: 21 - 590 Hwy. 33 W, Kelowna, British Columbia V1X 6A8, Canada
  • Location: Canada  >  British Columbia  >  Okanagan Valley  >  Kelowna
  • Phone Number: 250.860.3883

Questions & Answers

Questions? Get answers from New Empress Chinese Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?