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Madisen's

$$ - $$$
3638 Shuswap Rd, Kamloops, British Columbia V2H 1S5, Canada
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Overview
  • Excellent48%
  • Very good7%
  • Average38%
  • Poor0%
  • Terrible7%
Sep 12, 2017
“Disappointing Dining Experience”
Jul 27, 2017
“Fine Dining in casual luxury”
Closed Now
All hours
CUISINES
Canadian
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
3638 Shuswap Rd, Kamloops, British Columbia V2H 1S5, Canada
All Details
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1 - 10 of 13 reviews

Reviewed September 12, 2017

My husband made a reservation for a very significant anniversary celebration. When we got there, we were told we didn't have a reservation. While there might have been an error on our part, the manager had no problem reminding us three times that we were...More

1  Thank Margaret195723
STIGR, Owner at Madisen's, responded to this reviewResponded October 30, 2017

Dear Margaret195723, I am sorry you had this experience with us. We understand someone else called for the reservation and was told we were totally booked with a full house so we said we could not take the reservation. Apparently they did not tell you...More

Reviewed July 27, 2017

Be sure to make reservations to secure your table! Madisen's offers both fine dining selections and casual fare in a relaxed yet intimate setting overlooking the South Thompson River ... a great choice whether you are staying at the South Thompson Inn or as your...More

Thank theshelleyhepburn
STIGR, Owner at Madisen's, responded to this reviewResponded October 30, 2017

Dear theshelleyhepburn, thank you so much for your 5 out of 5 review, our dining team sure appreciates you sharing your experience on TripAdvisor. I appreciate you understanding we offer both the dining selection and the casual selection all on in one menu. We get...More

Reviewed February 12, 2017 via mobile

The service is good and I like the setting, but the food is very very inconsistent. You can come away from there either totally satisfied or horribly disappointed. I guess they battle to keep a chef. I gave 3 stars as a sort of "average"...More

1  Thank bkay1959
STIGR, Owner at Madisen's, responded to this reviewResponded March 13, 2017

Dear bkay1959, thank you for your comments about your time with us. I love that you have had 5 star experiences with us but of course do not like that you have had a 2 star food experience with us. Food is so subjective and...More

Reviewed September 30, 2016

This place is inside my favourite hotel, the South Thompson Inn. The staff is great and the drinks fantastic!More

Thank bubbelbine
STIGR, Owner at Madisen's, responded to this reviewResponded February 14, 2017

Dear bubbelbine, I sure am happy to read that we are your favourite hotel, that is a big compliment for us to read. Our team will enjoy the mention as well. I am happy that you enjoyed your time with us and your drinks. Look...More

Reviewed September 7, 2016

We ate here both nights we stayed at the South Thompson Inn as it was very convenient, since it was in the Hotel and there are not a lot of options nearby. It was pretty pricey for the quality of food. The first night parts...More

Thank shell154
STIGR, Owner at Madisen's, responded to this reviewResponded February 14, 2017

Dear shell154, your heading really concerned me but as I read further it appears for the most part you enjoyed yourself. I am still concerned but appreciate you mentioning both sides. So thank you for dining with us and staying at STIGR and I am...More

Reviewed January 30, 2016

We were the only guests in the South Thompson Inn, but still offered the complete menu. The menu was personalized, welcoming us by name to the restaurant. Francis, Food & Beverage Manager, greeted us, had our table waiting, asked if I would like to enjoy...More

1  Thank Colette S
STIGR, Owner at Madisen's, responded to this reviewResponded February 24, 2016

No way I can do this review justice. Wow, I thoroughly enjoyed reading your review! Francis and Chef Karen will be thrilled to read your comments about your experience while dining in madisen’s. Our team cares so much about our guests and to get comments...More

Reviewed October 26, 2014

Just try the chocolate mousse, it looks like a small portion but it packs a big punch! It was amazing, and thank goodness it was at the end of a great meal because if we weren't stuffed we would have ordered another one and missed...More

Thank JenwaC
STIGR, Owner at Madisen's, responded to this reviewResponded November 1, 2014

Happy you enjoy our chocolate mousse and also your meal. Brenda our executive chef will be thrilled to hear this! Thanks for taking the time to comment on Tripadviser David

Reviewed October 8, 2014

Beautiful setting, great food, warm hospitality, impressive hotel, what's not to like? It's a bit pricey so save it for a special occasion because it will truly be special.

1  Thank Dale B
STIGR, Owner at Madisen's, responded to this reviewResponded October 17, 2014

Love your title “Everything’s great”! I also love your comments and hope you stay with us again.

Reviewed September 16, 2014

Sure glad we ate in the dining room. Very quaint. Nice atmosphere. Beautiful menu items to choose from. We shared the spinach & artichoke dip- excellent. Then we shared the Scallop & Jumbo Prawn entrée. It was not a large portion, but was extremely tasty....More

Thank rocketman000
STIGR, Owner at Madisen's, responded to this reviewResponded September 22, 2014

I am so happy to hear you enjoyed your time in madisen’s. I also love dining in there overlooking the river. Thank you for your review about your experience with us, I really appreciate it. We have an excellent chef and her team are great...More

Reviewed June 14, 2013

Booked in for the Sunset n Sage package which included dinner at Madisen's. Very few people in the restaraunt, suspect staff had been reduced, so service was slow and the cuisine indifferent. The white wine was not chilled and just the bottle brought to the...More

2  Thank Au_NaturelAlberta
STIGR, Owner at Madisen's, responded to this reviewResponded July 14, 2013

How disappointing. We are very sorry you did not enjoy your meal in madisen's We do not mess up often but it appears we did with you . Sure hope you mentioned this to your server so some of these items could have been dealt...More

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Questions & Answers
Levi G
December 11, 2015|
Answer
Response from Sales M |
Yes we do, just call the front desk at 250.573.3777.
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$25 - $100
Cuisine
Canadian
Meals
Dinner
Restaurant features
Reservations, Seating, Waitstaff
Good for
Romantic
Open Hours
Sunday
5:00 PM - 8:00 PM
Monday
5:00 PM - 8:00 PM
Tuesday
5:00 PM - 8:00 PM
Wednesday
5:00 PM - 8:00 PM
Thursday
5:00 PM - 8:00 PM
Friday
5:00 PM - 8:00 PM
Saturday
5:00 PM - 8:00 PM
Location and Contact Information
  • Address: 3638 Shuswap Rd, Kamloops, British Columbia V2H 1S5, Canada
  • Location: Canada  >  British Columbia  >  Kamloops
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