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Tooloulous

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COVID-19 Update: This restaurant is only available for takeout or delivery at this time.

Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $38
CUISINES
Canadian, American, Cajun & Creole
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (2,302)
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2,165 results
Traveler rating
1,275
562
188
78
62
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Time of year
LanguageEnglish
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Traveler rating
1,275
562
188
78
62
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All reviews brunch jambalaya pancakes alligator bites dirty rice cornbread po boy crab cakes breakfast poutine french toast seafood potatoes fries ribs burger salad chicken
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Reviewed 1 week ago via mobile

I Googled best Breakfast places to eat and this restaurant came up as #3 in Banff. Upon arriving my Girlfriend and I had to wait a 1/2 hour, which to me, was okay considering it was Easter Long Weekend. After being seated I put my...hands on the table and it had a slight grimy film on the table. My Girlfriend then noticed all the crumbs and food bits along the cushion cracks of the booth seat. Then we looked up to see the dusty chandelier. It was at this moment we should have left but we continued to order. The coffee was not strong at all - it was kinda watered down and this was a huge disappointment as we are coffee conosours. We ordered the omelettes which were ok but the “Coke” Salt and Pepper shakers were also grimy looking. My Girl wanted a glass of water but after seeing the small whitish bubbles in the pitcher I thought they would have settled out seeing it sat for about 15 minutes. I took her glass and put it to the side. No way was she going to drink the water. We continued to eat until my Girlfriend found a decent sized hair lurking under her omelette. This was a total turn off. We were now done and couldn’t wait to leave. I’ve worked in the food and beverage industry and how this place was rated so highly - I’m still scratching my head. Wait staff were Excellent - Food was decent but the place could use a good cleaning with Spray 9. How it made it to #3 in Google search I do not know. As far as I’m concerned you guys should be ashamed for the cleanliness especially during these times of COVID.More

Date of visit: April 2021
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Reviewed 2 weeks ago

My son and I were in Banff last Saturday March 28th and we stopped by for a late lunch. My steak was decent but my son ordered the bourbon burger and he literally said it taste like leather had had no taste. Then halfway into...the sandwich he started feeling sick and went to the bathroom. The server came to the table asking if she should wrap the burger to go for him. I informed her that the burger made my son sick and I was very quiet about the feedback so other customers don't overhear me. However the server's reply was worse than the burger, she literally pointed to a table across the room and said look at that table over there they ordered the same thing and they are thoroughly enjoying it! and walked away and decided to avoid eye contact until we left the restaurant! I strongly encourage management to look into how your staff handles feedback.More

Date of visit: March 2021
Helpful?
CatherineJSS, Owner at Tooloulous, responded to this reviewResponded 2 weeks ago

Hello Azza. Your comments with regards to your servers reply to your concerns are taken very seriously and we do apologize for your dismay. That said, if you would consider contacting me directly to give me additional information so that I may follow up I...More

Reviewed 2 weeks ago via mobile

The food here is outstanding. So much flavor and spice. I’ve worked in Louisiana and this food is as good as anything I’d get there. If it’s your first time I’d get 3 appetizers per person and start there. But it’s so delicious. The Étouffée...is delicious. The jambalaya is delicious. It’s all delicious. Phone ahead for a reservation because it’s not only good , it’s popular. We need this in CalgaryMore

Date of visit: April 2021
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Reviewed 2 weeks ago via mobile

Great place for breakfast with a New Orleans twist. Had the now orleans breakfast and the cornbread chicken benny. Both fantastic and wash’s it down with fresh squeezed OJ too. Great food value and service. Highly recommend.

Date of visit: April 2021
Helpful?1  
Reviewed 3 weeks ago via mobile

Very disappointed at the quality of the food. We ordered the crab and shrimp boil and both items were not fresh and flavourless. Crab legs tasted like they were just thawed from the freezer and shrimp was dry and chewy. Sausage was cold, dirty rice...was undercooked and corn bread was dry. Do not recommend this restaurant despite the other positive reviews - very disappointed, especially for the price we paid.More

Date of visit: March 2021
Helpful?
CatherineJSS, Owner at Tooloulous, responded to this reviewResponded 2 weeks ago

I cannot convey to you my dismay that we did not succeed in getting a single thing right on your visit to Tooloulou's! This is very unusual and I can only apologize for your less than satisfactory experience with us. I do hope you alerted...More

Reviewed 4 weeks ago via mobile

We enjoyed an amazing breakfast at Tooloulou’s before leaving Banff. Would definitely make a trip back to eat here again. Service was great, food was incredible and atmosphere was enjoyable

Date of visit: March 2021
Helpful?1  
Reviewed 4 weeks ago

It is very popular, but would not recommend if you are looking for your breakfast being cooked correctly. We had ordered the 1/2 eggs benedict with crab and spicy shrimp. I had asked for soft and the eggs were hard. We also ordered their New...Orleans breakfast and my guest was disappointed the eggs were to be over easy and the whites were very runny, similar to sunny side up. There were so many potato chunks used to make the dish look full from my perspective. There are other places I would recommend if you are looking for a hardy breakfast for the same price.More

Date of visit: March 2021
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Reviewed March 9, 2021

Not sure what happened with our meals as they were poor. We ordered seafood dishes and they were overcooked and fishy tasting. The texture of the mussels and crawfish was tough and dry. Disappointing as we expected this restaurant would have seafood preparation perfected. The...previous reviews of this restaurant are great so perhaps it was an off night. Service seemed rushed and unengaged.More

Date of visit: March 2021
Helpful?
CatherineJSS, Owner at Tooloulous, responded to this reviewResponded 2 weeks ago

Of course your comments are certainly not what we want to hear from our customers at Tooloulou's. Although we are not always perfect, we do strive to be so I'm really hoping you let your server know how disappointed you were with your seafood preparation....More

Reviewed March 1, 2021

We came here for the first time in oct, the seafood tower was absolutely amazing and well worth the money. We are booked into come back next Thursday and cant wait we are hoping we can make it in for the breakfast we have heard...so much about.More

Date of visit: October 2020
Helpful?
Reviewed February 26, 2021

Either breakfast or lunch we were not disappointed a great place eat and drink. Small amounts of seating so make a reservation or eat early..

Date of visit: February 2021
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Questions & Answers
Ask a question
AngusB170
March 1, 2018|
Answer
Response from robinmM3768XT | Reviewed this property |
You e asked me, not the restaurant. 👅 but sure, near the window?
0
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vball_canuck
February 6, 2018|
AnswerShow all 3 answers
Response from GeorgeC2976 | Reviewed this property |
Best bet is to call them and get a direct email for the manager. 403-762-2633.
1
Vote
emeli382017
June 24, 2017|
AnswerShow all 7 answers
Response from karen_w_laing | Reviewed this property |
We went without reservation earlier in the year.
1
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Frequently Asked Questions about Tooloulous

  • Yes, Tooloulous offers takeout services.

  • Yes, Tooloulous offers delivery services.

  • Tooloulous is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4.5
    • Service: 4.5
    • Value: 4
    • Atmosphere: 4