The food was great here, typical Tulum fine dining, rustic meat and fish dishes with delicious sauces. Unfortunately everything else was just terrible. We were seated in a dark corner (not cozy dark, just dark) with two huge industrial fans on either side of our...table, making noise and really destroying what little atmosphere we had. Asked for the wine list: there isn't one, rather it's delivered verbally. Now if there's one thing you really don't want delivered verbally, it's a wine list. There are so many regions, vintages, vineyards, grape varieties, etc, it's a jungle, and you really want to know what you're ordering. And what about price? No prices were given for any of the wines, which wasn't an issue, since we didn't like the sound of any of them. Finally we realized that one of the girls at our table had ordered a glass of Prosecco at the bar, so we decided on Prosecco. "Sure! French Champagne?" was the reply. Same same, just infinitely more expensive. No, Prosecco, we said. Our server said he'd really recommend the French Champagne over the Prosecco. So would I, if all I cared about were my tips and not guest satisfaction. We replied that we'd already tried the prosecco, it was perfect, we'd like a bottle. Then he said he didn't have it by the bottle, only by the glass, which we pointed out was pretty much impossible, since a glass does come from a bottle, and which point he finally relented, and with a huge huff, went off to get our Prosecco. Now, before all this, once of the other girls at the table had ordered a glass of Prosecco. So of course he would cancel that glass order, since we were all drinking Prosecco fom the bottle, right? No of course not, since the goal here is not to make the guest happy, it's to rip you off as much as possible. One glass of Prosecco was promptly, delivered, and then the bottle, which was dumped on the table, and not served. Neither were any of the next 2 bottles, it was self-service apparently. And of course when it came to the tip, we said we'd leave cash and he refused, saying he wanted the tip on the card (because he knew he had delivered really bad service, and was worried we'd stiff him with cash). Overall, just a terrible experience, the worst of Tulum. Go to ARCA or BAK' instead.More