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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Seafood, Mexican, Peruvian, South American
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
View all details
meals, features
Reviews (61)
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37 results
Traveler rating
19
7
7
0
4
Traveler type
Time of year
LanguageEnglish
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Traveler rating
19
7
7
0
4
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Reviewed January 22, 2019 via mobile

After reading several favorable reviews we decided to go to Cilantro. Our group could not be more disappointed in the level of service. The staff was indifferent to us being there and when one of the entree's did not arrive we had to remind the...staff that it was missing. With the plethora of terrific restaurants in the area you do not need to waste ur valuable vacation time here.More

Date of visit: January 2019
Helpful?
Reviewed January 13, 2019

I had breakfast there for a week ! Mexican style perfect breakfast, fresh fruit, and eggs and chicken chilaquiles I love this place !

Date of visit: January 2019
Helpful?
Reviewed January 3, 2019 via mobile

It couldnt have been a more perfect place to celebrate Christmas eve in Tulum. All the courses were deliscious and the service was excellent. Cozy and very child friendly. We loved it.

Date of visit: December 2018
Helpful?
Reviewed January 3, 2019

European style cuisine with some Mexican dishes, very friendly service, good prices comparing to other restaurants in the area.

Date of visit: December 2018
Helpful?
Reviewed June 26, 2018

I absolutely adore this restaurant. The wait time was minimal, the prices were inexpensive compared to other similar restaurants and the food was great.

Date of visit: April 2018
Helpful?
Tulum Resorts M... T, Guest Relations Manager at Cilantro's, responded to this reviewResponded June 27, 2018

Thank you for your compliments, we are delighted that you enjoyed your meal with us. We hope you come back soon.

Reviewed May 8, 2018 via mobile

I would rate this 3.5 as it’s better than average but is not very good. There was nothing to complain about. The food was tasty and exceptionally large portions. We had the place to ourselves for most the meal (there was only one other couple...in the restaurant who arrived as we were finishing our mains) but because the seating area is upstairs we didn’t feel like the waiters were watching us the whole time. Our waiter was helpful and talked us through the dishes that we were unsure of.More

Date of visit: May 2018
Helpful?
Reviewed February 18, 2018

Great situation on the beach ( even better if the hotel group cleared the seaweed off the sand like the others do !) We ordered a margarita and a sol beer , tried for the crab sandwich( sorry, only available n December....well, why is it...on the menu then ?) so went for the lobster salad. After 50 minutes, just as we were about to walk out , the drinks came, together with the best nachos and guacamole that we've had in Mexico. We'd finished our drinks and were putting our shoes on again, when after a further 20 minutes the salads arrived. The lobster content was patchy: I had loads and my husband scarcely any. The salad was nicely dressed, BUT, this is not advertised as a hot dish, and luckily we both like Chile, because there were slices of a mind-blowingly hot Chile in the salad that left you gasping for a drink ( if you hadn't already finished it while waiting for service !) Conclusion: good kitchen: hopelessly understaffed waiting service, and personnel filing their nails in reception. Time for a good shake-upMore

Date of visit: February 2018
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear client, Thank you for your review, we deeply appreciate your constructive comments and we inform you that we currently are working with a new chef and menu. Our managing department is also aware of this and we hope to serve you again in the...More

Reviewed February 11, 2018

OMG! a private table for two on the beach with candles and torches and multiple waiters on an amazingly gorgeous night with a nearly full moon... what on Earth could possible make this scenario anything but perfect?!?!? oh yeah... THE FOOD! This place was expensive...even by our Los Angeles standards and the food was absolutely inedible!!! Im not a picky eater at all, yet even I thought this was one of the worst meals Ive ever had!! They need to fire the entire kitchen staff and hire...I dunno... ANYONE else to cook in this place!!! It an absolutely beautiful hotel and setting, its unconscionable that they serve rotten fish for $100/plate U.S.!!More

Date of visit: February 2018
Helpful?2  
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear client, Thank you for your review, we are taking action on this matter. We have currently undergone a change in chef and menu. Our managing department is already informed and we would like to serve you again soon, please inform us when you return...More

Reviewed February 8, 2018

I've been eating at Cilantros while staying at Coral Tulum. The breakfast is a la carte and very deliscious with big sized dishes that are almost impossible to finish. They have a small dining room on the first floor that is covered and protected from...the wind, but you can also eat outside or even right on the beach. The Kobe Burger is a MUST! EnjoyMore

Date of visit: March 2017
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

Reviewed December 26, 2017 via mobile

We spent a day in Cilantro. The beach is small, cosy, quiet and enjoyable. The service was absolutely perfect especially Marisol the concierge who was helpful and very kind. The only point we would improve is the lunch food. We ordered a lobster salad and...we could not even see the lonster that is below the salad in very thin slices and calamaris were impossible to eat. The catch of the day and pasta were good though. We highly recommend the place for people that are looking for a nice day on the beach.More

Date of visit: December 2017
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

Reviewed December 16, 2017 via mobile

We just happened on this restaurant when driving down the road. We were treated so well. They let us use the chairs and even gave us towels. We ate lunch here. It was awesome. I had the sea bass sandwich which was the best. My...husband had the fish tacos which were also very good. You can’t go wrong eating here. The view was also worth sitting and looking at for hours.More

Date of visit: December 2017
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

Reviewed December 4, 2017 via mobile

Such a lovely experience with attentive staff that really fussed over my kids and made them feel special. A great broad selection of continental and local options in a lovely setting. Perfect for a morning stroll down the beach.

Date of visit: October 2017
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

Reviewed November 11, 2017

This restaurant on the beach was sublime. The service was excellent and everyone was helpful beyond measure. The food we had there was wonderful. I cannot express how enjoyable the day was due to the staff, food and beach. We were sad to leave.

Date of visit: November 2017
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

Reviewed August 20, 2017

We stayed that the hotel, so we had 3 Opportunites to at Cilantros. The service was excellent and the food was lovely. WE have lobster empanadas, my 6-year-old ate most of them. Highly recommend it. You must try it. You must try it, the setting...is perfect. EnjoyMore

Date of visit: August 2017
Helpful?
Tulum Resorts M... T, Manager at Cilantro's, responded to this reviewResponded April 7, 2018

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

Reviewed July 20, 2017 via mobile

My wife and I had de best dinner at tulum. The rooms are awesome they have private pool, service is great!

Date of visit: July 2017
Helpful?1  
Tulum Resorts M... T, General Manager at Cilantro's, responded to this reviewResponded August 16, 2017

Dear Guest Thank you for your review, we are happy to hear that your experience with our restaurant was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

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Questions & Answers
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hoople-plus
November 6, 2017|
AnswerShow all 2 answers
Response from iveyguy | Reviewed this property |
Sorry I forgot the name of it. We like the restaurant so much, we booked a night there. It was lovely.
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Frequently Asked Questions about Cilantro's

Cilantro's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5